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As we move forward in the transition of Citi consumer business in India to Axis Bank, we would like to thank you for your continued partnership. We have been meticulously working in the background to bring the best of both organizations and aim to complete the transition by the first half of 2023-2024. Be rest assured that we will keep you and your needs at the heart of everything we do to ensure a seamless migration.
Ready to embark on your financial journey with us? Explore our products, learn more about our services, and get in touch with us to discover how we can help you achieve your financial aspirations.
Once again, thank you for being a part of our 40 million strong family as we move forward together.
For any further queries and more information, please select from below
Frequently Asked Questions
Salary Accounts
What will happen to my Citi Asset Backed Finance / Commercial Vehicle and Construction Equipment Loan Account?
This is further to the acquisition of Citi’s consumer banking business in India by Axis Bank, on March 1, 2023. Effective March 11, 2024, your loan/s have been fully migrated to Axis Bank systems.
Will I get my TDS certificate before the completion of migration? How will I receive it?
Yes, you will receive the TDS Certificate for the period from 1stMarch ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.
Will I be required to sign any additional documents?
There are no additional documents required for a seamless migration. You would have already been requested to replace PDCs in favour of Citi loan account to either NACH Mandate, or PDCs favouring Axis Bank. We will keep you updated should there be any requirement of additional documents.
Will there be any change in the tenure or repayment schedule of my Loan?
There will be no change to the tenure or repayment schedule of your loan and will remain as per the agreement entered into with Citi.
Will my loan account number change?
Yes, your customer ID (CIF) and loan account number(s) will be communicated by SMS / email post the migration.
How will I know my new loan number?
The new customer ID and loan account details will be communicated via SMS / email / letter post the migration.
What will be the new ROI structure?
There will be no change in ROI for all existing and active loans availed before March 1, 2023 which have been transferred from Citi to Axis Bank, on account of this migration.
Will there be any change to the charges applicable on my loan?
There will be no change to the charges applicable to your loan on account of the migration. It will remain as per the agreement entered into, with Citi. We will keep you updated, should there be any changes.
Do I have to pay any additional fees / charges for migration of my loan account to Axis Bank?
No, there are no charges to be paid for the migration.
Will the lien on my Registration Certificate change?
There will be no change to the lien on your Registration Certificate.
How can I access my Statement of Account (SOA) and Repayment Schedule?
You can visit the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
How will repayment of my loan reflect in Bureau? Will there be any disruption in reporting to Bureau due to the migration of the loan?
Repayment will reflect towards Axis Bank. There will be no disruption in reporting.
Do I need to make any new / separate arrangement for my loan repayment?
You should continue to make payments through existing modes and there is no immediate change. Any existing mandates will be automatically migrated to the new loan account. If you have given post-dated cheques (PDC) towards repayment of your loan, we would reach out to replace the same with e-NACH, or issue new PDCs towards the new loan account numbers.
When can I start accessing Axis Bank customer service channels for queries on my loan?
You can reach out to our customer service channels, starting March 11, 2024.
How can I foreclose my existing loans?
You will have to visit the nearest Axis Bank Loan Centre for foreclosure requests. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
Can I foreclose my existing loan online?
No, you will have to visit the nearest Axis Bank Loan Centre for foreclosure requests. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
Who can I approach for closure of legal case for recovery of dues and/or settlement? Who will service the loans, issue No Objection Certificate (NOC), renew permit / hand over original invoices for our vehicles / equipment / or help settle accident or theft claims?
You can visit the nearest Axis Bank Loan Centre for the same. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
How can I get duplicate statements / NOC / duplicate NOC / invoice for my registered asset?
You can request for Statement of Account (SOA) / Repayment Schedule/ NOC / duplicate NOC / duplicate statement / invoice post closure by visiting the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
When can I get my interest certificate / Statement of Account for Financial Year 2023-24?
You can visit the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
Where can I place a request for change in mobile number or address of my loan account?
You can visit the nearest Axis Bank Loan Centre, with a valid Identity & address proof in original for verification. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
How do I remove hypothecation marked against my vehicle?
You can place a request for NOC by visiting the nearest Axis Bank Loan Centre post loan closure. Thereafter, you can remove the hypothecation by placing a request with the RTO. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
My Vehicle (asset) got repossessed by Citi. What is the way ahead?
You can visit the nearest Axis Bank Loan Centre for further assistance on the issue. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
I have a settlement letter, however now I am not able to meet the terms. Can I get into a fresh settlement with Axis Bank?
Yes, you can get into a fresh settlement with Axis Bank. Please visit the nearest Axis Bank Loan Centre for further assistance on the issue. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter
Will there be any changes in the policy on fresh loans or top up loans or refinance loans w.r.t interest & benefits post the migration date?
Axis Bank policies will be applicable for all new loans post the migration.
For loans booked in Citicorp Finance India Limited (CFIL), what will happen to my TDS refunds, and who will process it?
Tax deducted and paid in the name of CFIL until February 28, 2023 will be refunded by CFIL. You can write to serviceindia@citi.com as per the existing process of verification of documents related to TDS credit.
Until which period TDS had to be deducted / paid for loans booked in Citicorp Finance India Limited (CFIL)?
Up till the February 28, 2023, you should have deducted and paid tax in the Permanent Account Number (PAN) of CFIL.
Do I need to continue deducting TDS post transfer of the portfolio to Axis Bank?
No, you are not required to deduct TDS post March 1, 2023. As per the provisions of Section 194A of the Income-tax Act, 1961, no tax is required to be deducted from interest paid to any banking company to which the Banking Regulation Act, 1949, is applicable.
Will a new Loan Agreement be signed between me and Axis Bank and will any charges / stamp duty be levied?
There is no need to enter into a new agreement with Axis Bank and you will not be required to pay any additional stamp duty / charges on account of the migration.
Will there be any change in the loan account number?
Yes, new Axis Bank Personal Loan account number and Customer ID (CIF) will be communicated via email / letter post the migration.
What will be the new Rate of Interest (ROI) structure?
There will be no change to the ROI structure of your loan and it will remain the same as per the Terms and Conditions entered with Citi.
Will there be any changes in service charges for the existing loan accounts post customer migration?
There will be no change to the charges applicable to your loan on account of the migration. It will remain as per the agreement entered with Citi. We will keep you updated, should there be any changes.
Will there be any change in the tenure or EMI due date or Repayment Schedule of my loan post the migration?
There will be no change to the tenure or EMI due date or Repayment Schedule of your loan. It will remain as per the agreement entered with Citi.
How will repayment of my loan reflect in bureau?
Repayment will reflect towards Axis Bank. There will be no disruption in reporting owing to the migration.
Do I need to give fresh mandate for SI (Standing Instruction) / NACH (National Automated Clearing House) for payment of loan EMIs?
Any existing mandates will be automatically migrated to the new loan account. However, if you are making payments through NEFT from any other bank account, please update the payee details with your new loan account number and new Axis Bank IFSC - UTIB0000245.
How can I access my previous and current month Statement of Account (SOA)?
You can log into Internet Banking or the Mobile Banking App, open to view the Statement of Account, or contact our Phone Banking team on 18604195555 / 18605005555 (charges applicable) or 18001035577 (toll-free) to place a request for SOA.
How can I foreclose my existing loans? What are the foreclosure charges that would be applicable? How can I access No Objection Certificate (NOC) post loan closure?
Please visit the nearest Axis Bank Loan Centre for placing foreclosure requests.There will be no change to the foreclosure charges applicable on your loan on account of the migration. Post loan closure, you can download the NOC through Internet Banking or the Mobile Banking App, open.
Do we need to change the payee details if I have already added the Personal Loan account number for NEFT payment in another bank account?
Yes, the payee details need to be changed. Please delete the old payee and create a new one with the new loan account number and new Axis Bank IFSC – UTIB0000245
How can I pay my overdue Personal Loan EMI online?
Post migration, “Make Payments” option on Axis Bank website can be used for payments. Please click here for making overdue loan payment.
Will there be any changes in the policy on fresh loans or top-up loans?
As a customer, you can avail fresh loans or top-up as per your eligibility. Axis Bank policies will be applicable for all new loans post the migration. You can apply through Internet banking or the Mobile Banking App, open. Alternatively, you can visit here to apply for a loan.
Will there be any change in rate of interest or tenure of Ready Credit account post migration?
No, the rate of interest, the sanctioned overdraft limit and renewal date will remain the same as per Citibank Ready Credit account until the next renewal date (post migration to Axis Bank).
Will there be any change in service charges post the migration?
Post the migration, there will be no change till the next renewal date. After that, 24x7 FlexiCredit terms and conditions and schedule of charges (SOC) will be applicable. You can view the details here.
Will there be any change in the account number of my Citibank Ready Credit account?
Your new 24x7 FlexiCredit account number will be communicated to you upon migration.
Will there be any change in dues or due date for my Ready Credit account?
Yes, please note that there will be no auto recovery of principal minimum due from the linked Savings Account post migration. Please make NEFT / IMPS / RTGS payments directly into 24X7 FlexiCredit Account as per your comfort. Make sure to use your new account number and new Axis Bank IFSC – UTIB0000004.
However, interest will continue to be auto recovered on the 1st of the month from the linked Savings Account like before.
How can I close the 24x7 FlexiCredit facility? What are the charges that would be applicable?
No charges are applicable for closure of 24x7 FlexiCredit Account. Repayment can be done through your Axis Bank linked Savings Account.
For standalone / delinked FlexiCredit Accounts, you can make NEFT/IMPS/RTGS payment from any bank account directly to your 24x7 FlexiCredit Account.
Are there any changes in Terms and Conditions for Citibank Ready Credit Account?
Post the migration, 24x7 FlexiCredit terms and conditions and schedule of charges (SOC) will be applicable post renewal of overdraft facility.
Additionally, please note that post effective account migration date, Axis Bank will withdraw / terminate the overdraft facility in the events of default laid down in the terms and conditions. No revised repayment plan will be offered in such scenarios.
You can view the details here.
Do I need to give fresh mandate / standing instructions for payment of interest due?
If your existing Ready Credit account is linked with your Citibankbank Account, then your new 24x7 FlexiCredit account will get automatically linked to your migrated Axis Bank Account and there would be no need to create a fresh mandate for interest repayment.
However, for standalone / delinked overdraft account, you will have to create a fresh mandate. Ensure that you use your new account number and new Axis Bank IFSC – UTIB0000004.
How can I close the overdraft facility?
Please visit the nearest Axis Bank Loan Centre to place a request for closure of 24x7 FlexiCredit overdraft facility and carry your ID proof as per the existing KYC norms. Kindly ensure to maintain credit balance while placing the request.
How can I request for my current or past Statement of Account (SOA)?
You can easily download the statement through Axis Bank Internet Banking or our Mobile Banking App, open. Alternatively, you can place a request by calling our Phone Banking team or visiting the nearest Axis Bank Loan Centre.
Will the Citi India Mobile® App continue to function post the migration?
No, you won't be able to access Citibank Mobile banking application post the migration. Please download Axis Bank Mobile App, open or visit Internet Banking for your digital banking needs.
Will I be able to access my Citibank Ready Credit account on the Axis Bank Mobile App, open?
Yes, post the migration to Axis Bank, you can access your 24X7 FlexiCredit account / statement via Axis Bank Mobile Banking App, open.
What will happen if my Citibank Ready Credit account is under Work Out Plan (WOP) or Revised Repayment Plan (RRP)?
Your existing WOP or RRP will continue as is, post migration to Axis Bank. Please make self-payment to your 24x7 FlexiCredit account as per the due amount / WOP installment that will be generated on 1st of every month to avoid bureau impact. There will be no auto recovery of principal due amount created in WOP / RRP cases.
Only the interest amount will be auto debited from the linked Savings Account on the 1st of every month.
Moreover, new WOP or RRP will not be offered in case of non-payment of interest dues or breach of any terms and conditions. Post effective account migration date, Axis Bank will withdraw/terminate the overdraft facility in the event of default laid down in the tTerms and Cconditions. Please refer to the detailed terms and conditions and schedule of charges here.
I have a standalone Citibank Ready Credit account which is not linked to my Citibank Account. How can I repay the outstanding dues post migration?
Post migration, for standalone accounts, you can make NEFT / IMPS / RTGS payment directly to the new 24x7 FlexiCredit Overdraft account. Make sure to use your new account number with new Axis Bank IFSC – UTIB0000004.
How will repayment of my loan reflect in bureau?
There will not be any disruption or impact to your bureau score. The repayments will continue to reflect as per normal process.
Will I have to complete my KYC or provide any documents for 24X7 FlexiCredit account?
No additional documents will be required for the migration. In case of any requirement, you will be notified in advance.
Will I be required to submit any additional documents?
There are no additional documents required for a seamless migration. We will keep you updated if there is any requirement for additional documents.
Will I be signing a new Loan Agreement with Axis Bank and will Stamp Duty be levied?
You do not need to enter into a new agreement with Axis Bank and you will not need to pay any additional stamp duty.
Do I have to pay any additional fees / charges for migration of my loan account to Axis Bank?
No additional charges will be levied for migration of Mortgage Loan to Axis Bank.
Are there any changes in Terms and Conditions of Loan Against Property or Home Loan?
There have been no changes in Terms and Conditions owing to the migration. In case there is any change, we will ensure to keep you informed well in advance.
Will there be any changes in the loan account number post migration?
Yes, you will be assigned a new number and details of the new loan account number will be sent to the customers via SMS / email / letter post migration.
Will there be any change in the interest rate on my mortgage loan?
There will be no change in the interest rate of your loan owing to the migration. If the interest rate on your loan is variable, it will continue to adjust according to the changes announced in the benchmark rate to which it is linked, in accordance with the repricing reset cycle applicable on the loan. You will be informed of any changes with prior notice.
Will there be any change in the benchmark rate for my loan after migration to Axis Bank?
If your loan is benchmarked against the Citibank Mortgage Prime Lending Rate (CMPR), Base Rate or Marginal Cost Lending Rate (MCLR), it will not undergo any change. However, if your Citi Mortgage loan was linked to Treasury Bill Linked Rate (TBLR), the same has been moved to Repo Rate published by Reserve Bank of India (RBI). The interest rate on your loan will remain the same and the spread between the interest rate and benchmark / reference rate has been suitably adjusted. If you wish to discontinue with the Repo Rate linked loan, you can close or transfer your loan to other lenders without any prepayment penalty.
Will there be any change to the Schedule of Charges (SOC) for existing Mortgage Loans post-migration?
There will be no change in SOC for existing loan accounts post migration. You will be informed of any changes with prior notice.
Do I need to give a fresh mandate / Standing Instruction for payment of loan instalments?
No, a fresh mandate is not required. Your existing EMI mandates will be automatically migrated and will continue as they are.
How can I make missed repayments towards my Home Loan?
To make the payment towards EMI, please visit Overdue Loan Payments - Axis Bank.
I have a loan facility sanctioned. Can I get the disbursement post business migration or does it require a new sanction?
There will be no requirement for a fresh sanction and the existing sanction will be honoured.
How can I access my existing loan-related documents (Statement of Account, Repayment Schedule, Principal and Interest Certificate)?
You can visit the nearest Axis Bank Loan Centre or contact our Phone Banking numbers on 18604195555 / 18605005555 (charges apply) or 18001035577 (toll-free), to place a request for loan related documents.
Will the branch offer advice regarding my Mortgage Loan Account change?
Post-migration, you can visit the nearest Axis Bank Loan Centre regarding any loan related queries.
How can I place a loan closure request?
Please visit the nearest Axis Bank Loan Centre to place foreclosure requests. You can find the list of our Loan Centres by visiting.
What happens to the original security documents / title documents that I have submitted?
The responsibility of safe keeping of the document rests with Axis Bank. All the documents you have submitted will continue to be stored safely.
Will I be able to apply for a top-up loan based on my existing loan?
Yes, you can apply for a top-up on your existing loan and the same will be evaluated as per Axis Bank's policy.
Will there be any change in the tenure / EMI of my loan post migration to Axis Bank?
There will be no change in the tenure / EMI of the loan on account of the migration. You will be informed of any changes with prior notice.
How will the repayment of my loan reflect in the bureau?
The repayment will reflect towards Axis Bank. There will be no disruption in reporting.
Where can I place a request for demographic change such as mobile number or address update for my loan account?
You can visit the nearest Axis Bank Loan Centre with a valid ID and original address proof for verification.
Will I be required to submit any additional documents?
There are no additional documents required for a seamless migration. We will keep you updated if there is any requirement for additional documents.
Will I be signing a new Loan Agreement with Axis Bank and will Stamp Duty be levied?
You do not need to enter into a new agreement with Axis Bank and you will not need to pay any additional stamp duty.
Do I have to pay any additional fees / charges for migration of my loan account to Axis Bank?
No additional charges will be levied for migration of Mortgage Loan to Axis Bank.
Are there any changes in Terms and Conditions of Loan Against Property or Home Loan?
There have been no changes in Terms and Conditions owing to the migration. In case there is any change, we will ensure to keep you informed well in advance.
Will there be any changes in the loan account number post migration?
Yes, you will be assigned a new number and details of the new loan account number will be sent to the customers via SMS / email / letter post migration.
Will there be any change in the interest rate on my mortgage loan?
There will be no change in the interest rate of your loan owing to the migration. If the interest rate on your loan is variable, it will continue to adjust according to the changes announced in the benchmark rate to which it is linked, in accordance with the repricing reset cycle applicable on the loan. You will be informed of any changes with prior notice.
Will there be any change in the benchmark rate for my loan after migration to Axis Bank?
If your loan is benchmarked against the Citibank Mortgage Prime Lending Rate (CMPR), Base Rate or Marginal Cost Lending Rate (MCLR), it will not undergo any change. However, if your Citi Mortgage loan was linked to Treasury Bill Linked Rate (TBLR), the same has been moved to Repo Rate published by Reserve Bank of India (RBI). The interest rate on your loan will remain the same and the spread between the interest rate and benchmark / reference rate has been suitably adjusted. If you wish to discontinue with the Repo Rate linked loan, you can close or transfer your loan to other lenders without any prepayment penalty.
Will there be any change to the Schedule of Charges (SOC) for existing Mortgage Loans post-migration?
There will be no change in SOC for existing loan accounts post migration. You will be informed of any changes with prior notice
Do I need to give a fresh mandate / Standing Instruction for payment of loan instalments?
No, a fresh mandate is not required. Your existing EMI mandates will be automatically migrated and will continue as they are.
How can I make missed repayments towards my Home Loan?
To make the payment towards EMI, please visit Overdue Loan Payments - Axis Bank
I have a loan facility sanctioned. Can I get the disbursement post business migration or does it require a new sanction?
There will be no requirement for a fresh sanction and the existing sanction will be honoured.
How can I access my existing loan-related documents (Statement of Account, Repayment Schedule, Principal and Interest Certificate)?
You can visit the nearest Axis Bank Loan Centre or contact our Phone Banking numbers on 18604195555 / 18605005555 (charges apply) or 18001035577 (toll-free), to place a request for loan related documents.
Will the branch offer advice regarding my Mortgage Loan Account change?
Post-migration, you can visit the nearest Axis Bank Loan Centre regarding any loan related queries.
How can I place a loan closure request?
Please visit the nearest Axis Bank Loan Centre to place foreclosure requests. You can find the list of our Loan Centres by visiting.
What happens to the original security documents / title documents that I have submitted?
The responsibility of safe keeping of the document rests with Axis Bank. All the documents you have submitted will continue to be stored safely.
Will I be able to apply for a top-up loan based on my existing loan?
Yes, you can apply for a top-up on your existing loan and the same will be evaluated as per Axis Bank's policy.
Will there be any change in the tenure / EMI of my loan post migration to Axis Bank?
There will be no change in the tenure / EMI of the loan on account of the migration. You will be informed of any changes with prior notice.
How will the repayment of my loan reflect in the bureau?
The repayment will reflect towards Axis Bank. There will be no disruption in reporting.
Where can I place a request for demographic change such as mobile number or address update for my loan account?
You can visit the nearest Axis Bank Loan Centre with a valid ID and original address proof for verification.
Will there be any change in the Home Credit Account number post migration?
Yes, details of the new account number will be sent to the customers by SMS / email / letter post the migration.
Will there be any change in the other Terms and Conditions of Home Credit Account?
While all features, Terms and Conditions of your Home Credit Vanilla Loan Account remain the same, the interest saved due to the balance maintained in your linked Current Account will be adjusted towards the principal outstanding of your loan, instead of being added to your Current Account balance for future withdrawal. This will help reduce the tenure of your loan and accelerate repayment.
I have a Home Credit Fast Track Account, will I be able to opt for the same facility in Axis Bank?
Yes, you would be able to enjoy the same product with Axis Bank as well.
I have a Home Credit (Vanilla) Account, will I be able to opt for the same facility in Axis Bank?
No, your account will be converted to Home Credit Fast Track variant where the interest savings will be adjusted towards the loan outstanding post conversion.
If I don’t want to covert my Home Credit Vanilla Account to Home Credit Fast Track Account, what is the option available to me?
You have the option to close or transfer your loan to other lenders without any prepayment penalty. Please visit Axis Bank Loan Centre to place a request for the same.
Why is my IFSC changing?
Due to transfer of Citi’s consumer business in India to Axis Bank, your IFSC is changing. The new Axis Bank IFSC for your branch is now live and ready for use.
How much time do I have to make these changes?
We are pleased to inform you that while your Axis Bank IFSC is now live, your Citi IFSC will also parallelly remain active until the completion of migration of your account to Axis Bank, which is expected by the first half of the FY 2024-25. However, to get accustomed to the change, we would request to start using the new Axis Bank IFSC linked to your specific branch immediately. Rest assured that we will keep you updated on the date of migration, well in advance.
Will my account number also change?
Across this transition journey, we are working towards a seamless migration for you, with minimal changes. We are pleased to inform you that there is no change to your account number (savings and current), even after the migration.
When is the IFSC expected to change? What will happen to the payments that I am expecting into my Citi account?
Citi IFSC will remain active until the completion of migration, which is expected by the first half of the FY 2024-25. However, to get accustomed to the change, you can start using the new Axis Bank IFSC linked to your specific branch immediately.
Further, to help you during this transition phase, we will be able to accept payments in your existing bank account with either your Citi or Axis Bank IFSC till the date of migration. Upon the completion of migration, payments made using the Citi IFSC will be returned as the existing Citi IFSC will not be accepted. Rest assured, we will keep you informed of the date of migration, well in advance.
Does this impact online fund transfers that I make to others from my Citi account?
There is no impact to outward online fund transfers made by you via NEFT/ RTGS/ IMPS/ UPI. However, RTGS payments from your Citi account to any Axis Bank account(s) would only be accepted post the migration. In the meantime, please continue to use NEFT / IMPS for all such payments.
Is there any impact on UPI payments due to the IFSC change?
There is no impact on UPI payments at this stage. Please continue using your existing UPI handles for all UPI payments, as you currently do. Any changes in this regard will be communicated to you closer to the migration date, much in advance.
I have given my Citi account number and Citi IFSC to many people. What will happen to the payments that I am expecting?
Citi IFSC will remain active until the completion of migration, which is expected by the first half of the FY 2024-25. Up till then, you can use either of the Citi or Axis Bank IFSC seamlessly. However, to get accustomed to the change, we would recommend that you can start using the Axis Bank IFSC linked to your specific branch immediately. Upon the completion of migration, payments using the Citi IFSC will be returned.
Also do note, that remittances or payments to your Citi accounts from any other bank account will compulsorily need to change post the migration date to the new Axis Bank IFSC. To ensure seamless banking, we request you to proactively do the following:
• Please share your new IFSC details with your various remitters, suppliers, tenants, friends, or family, and ask them to use the new IFSC for any future payments.
• All third parties would need to delete your existing payee details saved in their bank account. They can then add you as a new payee with the Axis Bank IFSC and your existing account number.
I have registered my Citi Credit Card in my other bank accounts, for repayment of dues. Do I need to make any change to continue making my card repayments seamlessly?
Yes, repayments to your Citi Credit Card linked to other bank accounts need to be updated with the Axis Bank IFSC. To do this, you should first delete the Citi Credit Card from your other bank account’s payee list. Once done, please add your Citi Credit Card again as a new payee using the new Axis Bank IFSC - UTIB0000400. Thereafter, you can make the repayment for your Citi Credit Card as you currently do.
My monthly electricity bill, OTT subscription etc. is paid automatically as a Standing Instructions setup using my Citi account. Can this continue as is?
Yes, all standing instructions set up in your Citi account (bill payments, credit card repayments, OTT subscription payments etc.) will continue to be valid and no action needs be taken at your end even after the migration. Your Citi Credit Card and loan repayments from your existing Citi account will continue to be processed as currently scheduled by you.
My Loan EMI is automatically paid from my Citi account monthly as a NACH mandate. Do I have to make any changes to this?
To make this transition a smooth one for you, we are working closely with NPCI to have the NACH mandates raised in your Citi account (e.g., mutual fund purchases as Systematic Investment Plans (SIP), insurance premium debits, loan repayments etc.) to be centrally updated with the new Axis Bank IFSC. This change would also require support from the sponsor bank, and we will individually reach out to you, well in advance, in case any action is needed from you.
I have a Citi loan and have a repayment mandate for monthly EMI debits on my other bank account. Do I have to change that with my other bank?
No, you don’t need to make the changes with your other bank in this scenario. We will centrally work with NPCI to have this mandate updated to the new IFSC.
I receive government subsidy or certain direct benefit transfers linked to my Aadhar in my Citi account. Can I continue to receive it into my account?
Yes, all subsidy or direct debits in the Citi account linked to Aadhar will not be impacted in any way and you can continue to receive the same, as you currently do. These will be seamlessly migrated to Axis Bank on migration.
I have been asked to provide cancelled cheques for the new IFSC change. What cheque should I provide?
We are in process of sending your new Axis Bank cheque books to you and the same should reach you before 31st March 2024. We will keep you updated as and when your cheque book is dispatched. Once received, please do share a cancelled cheque from this new Axis Bank Cheque Book with third parties, government entities, financial institutions etc. To ensure that your new cheque book reaches you at the right address, please do ensure that your contact details are updated with us.
I am planning to start a new Mutual Fund/ Systematic Investment Plan (SIP). Which IFSC should I use in my mandate?
All new e-mandates would continue to be set up with existing Citi IFSC. Rest assured; we will centrally update the Axis Bank IFSC in such e-mandates before the migration of your account to Axis Bank. However, if you are initiating any new Physical NACH mandates, please do initiate the same with Axis Bank IFSC.
I receive dividends for the shares held by me in my Demat account. Do I have to make any changes?
To make this transition a smooth one for you, we will centrally have your IFSC changed for the Citi account linked to your respective Demat account, through NSDL & CDSL, closer to the migration date. Rest assured, we will continue to keep you informed on any changes, well in advance.
I hold company equity shares in physical form and receive the dividends in my Citi account. Do I have to make any changes to get my dividend payments?
Yes, please reach out to the Registrar and Transfer Agents (RTAs) as applicable to update your Citi account details with the new Axis Bank IFSC.
I have given my Citi account to my equity broker as the payment account for my share trading / broking account. Is there something I need to do in this regard?
Yes, please do update the Axis Bank IFSC with all equity brokers (trading and broking accounts) to whom you may have provided your Citi account details.
I make mutual fund investments through BSE Star and NSE NMF. What action should I take?
We would request you to initiate change in the IFSC with BSE Star/ NSE NMF directly and have your Citi IFSC updated with the Axis Bank IFSC.
I have given my Citi account for payouts from Government bonds/ Gilts linked to my Demat accounts. Does this need any update from my end?
No, to make this transition a smooth one for you, we will centrally have the IFSC changed for the Citi account linked to your respective Demat account, through NSDL & CDSL. All dividends and payouts from these Gilt/ Government Bonds linked to your Demat account will thereafter be automatically paid to the linked Citi account even after migration.
I have investments in Sovereign Gold Bonds (SGB). Do I need to take any action?
No, we are pleased to inform you that the portfolio held by you in the bank broker code will be centrally migrated to the new Axis Bank IFSC through RBI/ NSDL & CDSL. However, portfolio in SGB held outside of our broker code would need to be updated by you.
I have given Citi account details in the Systematic Investment Plan (SIP) mandates for Mutual Fund purchases. What will happen to those?
NACH mandates raised on your Citi account for such SIP purchases will not be impacted as these will be centrally migrated to the new IFSC by Axis Bank through NPCI.
I have given my Citi account for redemption proceeds for my mutual funds. Do I have to make any changes with the AMCs?
No, we are coordinating with the Registrar and Transfer Agents (RTAs), via CAMS and Kfintech, to seamlessly change the IFSC of the bank account registered in folio(s) across all Asset Management Companies (AMCs). All Mutual Fund (MF) transactions (subscriptions & redemptions) linked to these folios would therefore continue to get credited to your Citi account. Hence, no action is needed from your end in this regard.
I have invested in a PMS / AIF through Citi. Is there a change to be made?
All PMS/ AIF invested through the bank will be centrally migrated to the new Axis Bank IFSC. However, if you have made investments through any other third party, please do update the new Axis Bank IFSC with those Portfolio Management Services (PMS)/ Alternate Investment Fund (AIF) providers from your end.
What happens to Insurance premium debits raised as a NACH/SI for my policies? Do I need to take any action for the same?
All premium debits raised as NACH mandates on your Citi account by any insurers will be automatically migrated with the assistance of NPCI centrally. Similarly, any standing instructions for insurance renewal premium debits provided on your Citi savings account will remain valid and will continue to be debited as per the due date, seamlessly.
Premium debits provided as standing instructions on your Citi credit cards will migrate as below:
• Life Insurance policy premium up to Rs.1 Lac per transaction will follow existing process and will be migrated seamlessly.
• Life Insurance policy premium more than Rs.1 lac per transaction, will follow an OTP led authorisation process as required by regulation post migration.
• Non-life insurance policy premium debits will be migrated to the insurers and relevant mandates will be raised by them. Please do confirm the mandate when the insurers reach out to you, pre-migration.
I have an insurance policy purchased from HDFC Life and have given the Citi account for receiving maturity proceeds. Do I have to make any change?
Yes, while we will centrally update the Axis Bank IFSC with our insurance partners (Birla Sunlife, Max life, and Tata AIA Life) for uninterrupted payouts, if you have purchased an insurance policy from any other insurer other the ones mentioned above, e.g. HDFC Life, Bajaj Alliance, LIC, ICICI Prudential Life etc. please do reach out to your insurance company to update the new IFSC.
What happens to non-life insurance payouts which will be credited in your Citi account?
In case of Non-Life Insurance policies related payment, please do provide the Axis Bank IFSC at the time of claim processing.
I have given my Citi account to receive my pension, annuities, and insurance maturity proceeds. What will happen to the same?
For recurring pay out of insurance policies (annuity, maturity proceeds, pension proceeds, money back etc.) purchased through our insurance partners like Birla Sun Life, Max Life, and Tata AIA life, we will engage with our insurance partners to update the Axis Bank IFSC for uninterrupted pay-outs.
Please do reach out to all insurers other than the ones mentioned above and update the Axis Bank IFSC to avoid inconvenience or interruption in these annuity/ pension/survival payments.
I receive my salary and other reimbursements from my employer in my Citi account. Will that be impacted?
No, change of IFSC will not have any impact on your salary payouts if your corporate has a salary account empanelment with us. The IFSC update for your account will be done centrally by the bank. However, in case of non-empanelment with us, please do reach out to your HR team to update the new Axis Bank IFSC for future salary payouts.
I have moved to a new job; how do I get my Provident Fund (PF) and gratuity from my previous employer in my Citi account?
In case the settlement from your previous employer is expected before the migration date, which is expected to be completed by first half of Financial Year 24-25, no action is required from your end. However, in case the settlement is expected after the migration, please do inform them of the new Axis Bank IFSC for a hassle-free transfer of your gratuity and superannuation dues into your Citi account. Rest assured, we will keep you updated of the date of migration, well in advance.
We have a society account in Citi, how does this IFSC change impact us?
Please inform all tenants making payments to this account to please update the Axis Bank IFSC in their respective bank payee list. In case you are using society management applications like “MyGate” and “Apartment Adda” etc. please do update the details in these specific apps as well.
We run a charitable trust and have our account(s) with Citi, are there any changes to the same due to this IFSC change?
Yes, while your account number remains unchanged, please do update all communication that you send to your donors with the new Axis Bank IFSC. In case you have an FCRA account please reach out to your Chartered Accountant to make necessary changes or reach out to your Relationship Manager for any support you might need.
I am expecting a refund from income tax authorities where I have given my Citi account as the refund account. What action should I take?
Until the migration, you can continue to receive income tax refund payments in your Citi account with the Citi IFSC. In the meantime, we are also working towards enabling you to update your Citi account details with the Axis Bank IFSC in the income tax portal. Once the same is done, we will reach out to you for you to take suitable action from your end.
I have an Employee’s Provident Fund Organisation (EPFO) account and I get annuities from the same. How can I update my IFSC?
We would request you to please reach out to the relevant government body, including EPFO and share the new Axis Bank IFSC details, with no change in your account number.
I am expecting refunds from a government entity however I had shared my Citi account number and IFSC details for the same. What should I do?
While your account number remains the same, would request you to please approach the relevant government body and share the new Axis Bank IFSC details for them to update the same at their end.
What happens to the Citi cheque book, and any post-dated cheques issued already by me?
Your new Axis Bank cheque book with the new IFSC will reach you by end March 2024. Please do start using the same. Please cancel all post-dated cheques given by you to vendors, financial institutions, property owners, etc. and replace with the new Axis Bank cheques. In case you need additional cheque leaves, please log on to your Citibank online banking or mobile banking application and place the request.
Further, we will be able to clear Citi cheques till the date of migration only, post which these will be returned as Citi IFSC will cease to exist.
I have received a chequebook from Axis Bank, but I do not have an account in Axis Bank. What should I do?
Further to the transfer of Citi’s consumer banking business in India to Axis Bank, your Citi account will be migrated to Axis Bank at the time of final migration. While we have ensured that there is no change to the account number for your convenience, we are sending you Axis Bank branded cheque books along with your new IFSC and MICR. You can start using your Axis Bank cheque book immediately on receipt and stop using the earlier Citi cheque book. More details on your new Axis Bank account will be sent to you via email on your registered mail address.
Can I continue using my existing Citi cheque book?
No, it is essential to switch to the new cheque book provided by Axis Bank, as it contains updated IFSC and MICR. Any cheques issued from Citi cheque book should be presented for clearing by your beneficiary before date of migration. Post the completion of migration, Citi cheques will not be honoured.
I want a new cheque book. How can I place a request for a cheque book?
You may place request for new cheque book via the Citi Mobile App, or Citibank Online till the migration. Post that, you will be able to place a request from the Axis Bank Internet Banking or the Axis Bank Mobile App, Open.
I want to use my new Axis Bank cheque as a bearer cheque. Is it possible?
Yes, you can use your new Axis Bank cheque book as a bearer cheque with the caveat that it should only be redeemed at one of the Citi 34 branches as have been appended in the list of branches above.
Can I use Axis Bank kiosks and drop boxes for my Citi cheques?
While you can use Axis and Citi drop boxes to deposit your Citi cheques, you should not be using Axis Bank kiosks to deposit the same.
Do I need to submit for Positive Pay while issuing the new Axis Bank cheques?
As per Axis Bank guidelines, for all cheques valued above INR 5 Lakhs, it is mandatory to go through PPS (Positive Pay), failing which the cheques will not be honoured. All cheques valued below 5 Lakhs will be honoured even without Positive Pay confirmation.
How do I set up my Positive Pay?
Please follow the following steps to submit a Positive Pay confirmation.
• Log in to your Citibank online page.
• Click on the ‘Banking’ tab
• Click on the ‘Positive Pay’ option on the left tab
• Fill in your account number, cheque number, cheque date, amount, and beneficiary name.
• Once done, just submit the same, and the Positive Pay will be raised
How much time will it take to clear the new Axis Bank cheques when issued to another Axis account holder?
All cheques issued including those given to existing account holders in Axis Bank, will be cleared on a T+1 basis as per current CTS clearing timelines, until migration is completed.
Can I continue using Citi Mobile App® and Citibank Online for my digital banking transactions post the migration?
Citi Mobile App® and Citibank Online will be discontinued post the migration. From the date of migration, you can use Axis Bank Internet Banking and Mobile Banking App, open, for all your digital banking needs.
How do I log into Axis Bank Internet Banking and Mobile Banking App, open?
Please follow the below steps to register on Axis Bank Mobile app, open:
• Download open from Play store / App store.
• Open the app and click on “Login to your Axis account”.
• Allow access to the asked permissions for seamless experience.
• Verify your mobile number using SMS.
• Complete the registration via methods like OTP authentication, Citi-branded Debit Card or Credit Card details.
• Enter a nickname for your account.
• Create MPIN and enable biometrics to secure the application.
Here are the steps to register on Axis Bank Internet Banking:
• Visit Axis Bank Internet Banking Here
• Click on Citi India login.
• Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
• Set your password, security questions and login ID.
• Use your Login ID and password to log in to Axis Bank Internet Banking
For registration, which Debit / Credit Card is to be used?
You can use any of your existing active Citi-branded Debit/ Credit Cards to log into Axis Bank applications.
Can I use my Citi credentials to log in to Axis Bank Internet Banking?
You can use your active Citi-branded Debit or Credit Card to complete the registration and set your Axis Bank login ID and password. However, your Citi User ID and password cannot be used to log into Axis Bank Internet Banking and Mobile Banking App, open.
What is the Customer ID on the Axis Bank Internet Banking login page?
Axis Bank Customer ID is a unique 9-digit numeric ID. When logging in to Axis Bank Internet Banking and Mobile Banking App, open, you will have to register yourself. To retrieve the Customer ID, please select the OTP process. Click on ‘Get Customer ID’ and enter registered mobile number and PAN details. You will receive an OTP for confirmation and after confirmation, you will receive the Customer ID.
Will my Citi payees be migrated to Axis Bank?
Yes, payees added to your Citibank account will be migrated to Axis Bank. However, please note:
• If a payee with the same account number is present in your existing Axis Bank as well as Citibank account, then the Axis Bank payee would be retained, and Citi payee will not be migrated to avoid duplication.
• If there are two different account numbers with the same nickname, then Citi payee name will be automatically appended with the last 4 digits of the account to help differentiate.
• Axis Bank does not allow special characters in payee name / nick name. Hence, any special characters in Citi payee name / nickname will be replaced by a space (except for ‘&’ which will be replaced by ‘and’), upon the migration.
Will I be able to view all past Citi transactions on Axis Bank Internet Banking and Mobile Banking App, open?
You can download the Statement of Account for the last 3 years to see the transaction details from Axis Bank Internet Banking and Mobile Banking App, open. However, the fund transfers done prior to migration date will not be available in the ‘History’ section of Axis Bank Internet Banking and Mobile Banking App, open.
Can I view Fixed Deposits (FDs) opened in Citibank in Axis Bank Internet Banking and Mobile Banking App, open?
Yes. You can view your Fixed Deposits (FDs) opened in Citibank from Axis Bank Internet Banking and Mobile Banking App, open.
Where will I see the migrated rewards points on Axis Bank Internet Banking or Axis Bank Mobile app, open and what will be the redemption process?
Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. These EDGE Rewards Points can be seen in Axis Bank Internet Banking and Mobile Banking App, open under EDGE Rewards section.
Here is the Navigation:
Log into Axis Bank Mobile app, open > Home Page > Hamburger Menu > Reward Points
Log into Axis Bank Internet Banking > Home Page >Left Flyout menu > EDGE Rewards
For Redemption:
• Login into your bank’s mobile app or internet banking.
• Visit the EDGE Rewards section.
• Explore the various categories and select the item of your interest.
• Confirm the redemption.
• Once done, items will be shipped to your home. Vouchers will be sent to your email ID.
I have a Citibank account linked for UPI transactions in an UPI application. Do I need to relink the account?
Yes, you will need to relink your migrated Citibank accounts post the migration to send / receive funds via UPI. You must delete the existing Citibank account and add an Axis Bank account post-migration for UPI transactions.
Do I have to open a new account with Axis Bank to use Axis Bank Mobile app, open?
No, upon the completion of migration, your Citi relationships will automatically migrate to Axis Bank Internet Banking and Mobile Banking App, open. On the migration day, simply register to Axis Bank Internet Banking and Mobile Banking App, open to access your past Citi relationships and do lot more on the go.
What will be the process to access my account through Axis Bank Internet Banking and Mobile Banking App, open?
For first-time login to Axis Bank Internet Banking and Mobile Banking App, open, you will need to authenticate yourself and complete the registration using any of the following - Axis Bank Customer ID or Citi-branded Debit Card or Credit Card details.
I already have an Axis Bank account. Do I have to register again on Axis Bank Internet Banking and Mobile Banking App, open, to view my migrated Citi relationships?
If you are already registered with Axis Bank Internet Banking and Mobile Banking App, open, you will automatically be able to view your migrated Citi relationships when you log in, post the migration day.
Can I use my Citi credentials to log in to Axis Bank Internet Banking?
You can use your active Citi-branded Debit or Credit Card to complete the registration and set your Axis Bank login ID and password. However, your Citi User ID and password cannot be used to log into Axis Bank Internet Banking and Mobile Banking App, open.
Will I be able to visit any Axis Bank branch and complete my registration?
If you face any issues, you can contact your nearest Axis Bank branch for assistance. Click here to find the nearest branch. Alternatively, you may call us on 18001035577.
If I register on the Axis Bank Mobile app, open, do I need to register again on Internet Banking and vice versa?
Yes, Axis Bank Internet Banking and Mobile Banking App open are separate platforms. You will have to register separately for Axis Bank Internet Banking and Mobile Banking App, open.
How can I create my Login ID on Axis Bank?
Post migration, you can create your Login ID during your first login to Axis Bank Internet Banking.
To create the Login ID, follow below steps:
• Visit Here.
• Click on Citi India login.
• Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
• Set your password, security questions and login ID.
• Use your login ID and password to log into Axis Bank Internet Banking.
Is my Axis Bank Customer ID and Citi user ID the same?
No, Axis Bank Customer ID is unique to Axis Bank customers and not the same as your existing Citi user ID. For Axis Bank Customer ID, we will email you account information or use the 'Get Customer ID' option on the Axis Bank login page, post the migration.
What is the registration process for NRI customers?
Please follow the below steps to register on Axis Bank Mobile app, open:
• Download open from Play store / App store.
• Open the app and click on “Login to your Axis account”.
• Allow access to the asked permissions for seamless experience.
• Verify your mobile number using SMS.
• Complete the registration via methods like OTP authentication, Citi-branded Debit Card or Credit Card details.
• Enter a nickname for your account.
• Create MPIN and enable biometrics to secure the application.
Here are the steps to register on Axis Bank Internet Banking:
• Visit Here.
• Click on Citi India login.
• Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
• Set your password, security questions and login ID.
• Use your Login ID and password to log in to Axis Bank Internet Banking.
The NRI registration process is the same as process followed for rest of the clients, with an option to use your passport number instead of PAN. Alternatively, you can use your active Citi-branded Debit / Credit Card for the registration.
I don’t have an active Citi-branded Debit / Credit Card. Can I still register on the Axis Bank Internet Banking and Mobile Banking App, open?
Yes, you can register using your Axis Bank Customer ID. You can register yourself using the OTP process. You will have to enter your Axis Bank Customer ID, DOB and PAN / Passport number.
I have a Credit Card / Forex Card / loan account with Axis Bank already. Can I use my existing credentials to log into Axis Bank Internet Banking and Mobile Banking App, open, post migration of my Citi relationships?
Yes, you can continue to use existing Axis Bank credentials to log in. However, Credit Card / Forex Card / loan only customers with Axis Bank, may be prompted to do a one-time authentication for the first login after the migration. Thereafter, you will be able to use your Axis Bank credentials to log in seamlessly.
I have an Add-on Debit Card, but I am not able to onboard / register with the card, is there any issue with my card?
No, there are no issues with your card, however, onboarding registration can only be done by using your primary Debit Card.
Is there a cooling period post addition of payee in the A/c for a fund transfer?
There is no cooling period if you use Axis Bank Mobile app, open, whereas there is a cooling period of 30 minutes post addition of payee in Axis Bank Internet Banking.
Is there any transaction limit for newly added payees?
The maximum fund transfer limit for newly added payees in the first 24 hours is INR 1 lakh for Burgundy customers and INR 50,000 for all other customers across Axis Bank Internet Banking and Mobile Banking App, open. New payees added within 24 hours of onboarding in our Mobile Banking App, open are subject to a limit of INR 5,000 (24 hours from date of payee addition).
What is the maximum number of payees that I can add in a single day? Is this count same across Axis Bank Internet Banking and Mobile Banking App, open?
A maximum of 3 payees can be added in a day. This count is the combined count across both Axis Bank Internet Banking and Mobile Banking App, open.
Can I verify a payee before sending funds? If yes, how will I identify if a payee is verified or not?
Yes, you can verify a payee's name as per beneficiary bank records using verify payee service at the time of payee addition. Once a payee is verified successfully, the payee's name will appear with a green tick mark.
Will there be any limit validation applicable during execution of Citi Standing Instructions (SI), post the migration to Axis Bank?
Any SI set-up before the migration will be executed without considering channel limit validation as present in Axis Bank. But if any new fresh Standing Instructions must be set up post the migration, then limit validation would be applicable to them during execution.
Will I be able to view the Standing Instructions setup on a jointly held account?
Standing Instructions set up on a joint account will be visible only to the primary account holder. Primary holder can view the Standing Instructions on Axis Bank Internet Banking and Mobile Banking App, open.
I see some new payee names, post the migration. Should I be concerned?
The new payees have been added automatically, corresponding to the active Standing Instructions (SI) currently set up on your Citibank account. This will ensure seamless processing of SIs in future.
I had a payee added in Citi Mobile App®, however, now the payee's name is reflecting on the Axis Bank Internet Banking and Mobile Banking App, Open is slightly different. Should I be concerned?
Axis Bank does not allow special characters in payee name / nickname. Hence, during migration the special characters were replaced by spaces, and ‘&’ will be replaced with ‘and’. For instance, payee added in Citi Mobile App® as Random@friend, will be migrated as Random friend in Axis Bank.
Also, if you hold accounts with both Axis Bank and Citibank and there were two different account numbers with the same nickname, then Citi payee name will be automatically appended with the last 4 digits of the account number to help differentiate.
I am not able to transfer more than INR 50,000 via Axis Bank Internet Banking and Mobile Banking App, Open. What should I do?
After registering on Axis Bank Internet Banking or Axis Bank Mobile app, open, new users will be able to transfer only up to INR 30,000 through Axis Bank Mobile app, open and INR 50,000 to the existing payees through Axis Bank Internet Banking for the first 24 hours. Please wait and try again.
How can I enhance the transaction limit more than the maximum limit allowed in Axis Bank Internet Banking?
To increase the limit more than maximum limit (INR 50 lakhs) allowed, you can visit the nearest Axis Bank branch and ask staff to increase the limit.
Will the accounts linked in UPI on Citi Mobile App® with Citibank VPA be migrated to Axis Bank Mobile app, Open?
No, the accounts linked in UPI on Citi Mobile App® will not be migrated to Axis Bank Mobile app, open. You need to link those accounts for UPI transactions after onboarding on Axis Bank Mobile app, open.
Will I be able to accept / reject any UPI mandate or raise a collect request with my migrated Citibank account?
Post the migration date, you need to relink the account in UPI and raise a fresh mandate or collect request on the linked account. Till such time, you will not be able to accept / reject any mandates or raise collect requests on the migrated Citibank account.
Will I be able to perform any action in the linked Citibank account in UPI?
No, you will need to relink the Citibank account to perform any action in UPI (check bank balance, raise collect request, change UPI ID, etc.). You cannot perform any transaction using the previously linked Citibank account.
I had added some Citibank payees in Axis Bank Mobile app, open. Do I need to add the payees again?
The Citibank payees added in Axis Bank Mobile app, open will be visible in the ‘Recent Payees’ section when sending money to bank account via UPI. You don’t need to add the payees again.
Will I be able to view the UPI transactions done on Axis Bank Mobile app, open, made using the old Citibank account?
Yes, you will be able to see the UPI transactions made using the old Citibank account in the ‘Transaction History’ section even after relinking your account.
Is there any limit for UPI transactions after linking an account?
Yes, after linking an account you can send only INR 5,000 in the first 24 hours, on Android. For IOS users, there is a limit of sending INR 25,000 for the first 120 hours i.e., INR 5,000 for every 24 hours for 5 days after linking an account.
One of my Citibank accounts is a Minor Account / Current Account which was linked to UPI, would I be able to link that account as well in Axis Bank Mobile app, Open?
Axis Bank currently does not support the functionality for linking Minor Accounts on UPI, please use other modes of payment for this account.
Can I view my Foreign Currency Fixed Deposits in Axis Bank Internet Banking and Mobile Banking App, Open?
Yes. In Fixed Deposits (FDs) / Recurring Deposits (RDs) section, list of accounts are displayed based on the currency type. If you have multiple currency deposits, all the available currencies will be displayed on the top of the dashboard. Clicking on each currency will display the list of all deposits in that respective currency.
For Fixed Deposits (FDs) opened with Citibank, can I update / change the nominee details online?
Yes. You can update / change the nominee for the Fixed Deposits (FDs) from Axis Bank Internet Banking and Mobile Banking App, open.
Path for updating nominee in Axis
Bank Mobile app, open:
Log in -> FD/RD (Quick links from Home Page) -> Select the Deposit -> Click on ‘Change Nominee/Add Nominee.
Path for updating
nominee in Axis Bank Internet Banking:
Log in -> FD/RD (Sidebar Menu) -> Select the Deposit -> Click on ‘Change Nominee/Add Nominee’.
For Fixed Deposits (FDs) opened with Citibank, can I prematurely close / partially withdraw Fixed Deposits (FDs)?
A Callable Fixed Deposit or normal FD offers investors the convenience of withdrawing a portion or entirely of their funds prior to the set maturity date. Premature closure / partial withdrawal of the Callable Fixed Deposits (FDs) can be done from Axis Bank Internet Banking and Mobile Banking App, open.
A Non-callable Fixed Deposit represents a secure investment avenue where funds are locked in until the end of maturity period without the option of early withdrawal. For Non-callable Fixed Deposits (FDs) related assistance, kindly visit the nearest Axis Bank branch.
Can I close my Joint Fixed Deposits (FDs) online?
No. Premature closure of Joint Fixed Deposits (FDs) through Axis Bank Internet Banking and Mobile Banking App, open is not allowed. For closure of joint Fixed Deposits (FDs), kindly visit the nearest Axis Bank branch for assistance.
Will there be any change in the process of making inward foreign transfers to my account post the migration?
Post the migration, there will be no change in making inward foreign transfers. Your remitters (people who are sending you funds in foreign currency) would need to approach their overseas bank to initiate a wire transfer in foreign currency. While initiating an international fund transfer to your account, the remitter should use the SWIFT code of Axis Bank i.e., AXISINBB.
How can I register on the Remit Money platform of Axis Bank to send money?
Register on Remit Money by clicking on ‘Sign Up’ & fill the details:
1. Choose the country you want to send funds from.
2. Sign up using
your details of first name, last name, email ID along with your mobile number.
3. Complete the email OTP verification.
4. Once verified, you will be registered successfully.
For Remitting
funds, follow below steps:
1. Add your Indian beneficiary account.
2. Enter the amount you want to send to India.
3. For CHF & EUR: Initiate local fund transfer from your overseas
bank account to Remit Money Nostro Account, as displayed on the screen, before the cut-off time.
4. For USD: After providing necessary details, click on ‘Confirm and Proceed for Instant verification’.
Link your bank account with Remit Money for automated fund transfer post booking the transaction.
5. Funds will be credited to the beneficiary account.
How can I change the address linked to my Axis Bank account using Axis Bank Internet Banking and Mobile Banking App, Open?
You can submit a request for address change through the services section of Axis Bank Internet Banking or Axis Bank Mobile app, open.
Path for updating nominee in Axis Bank Mobile app, open:
Open Axis Bank Mobile app, open > More (right bottom of Dashboard) >
Services > My Profile > Update Address.
Path for updating nominee in Axis Bank Internet Banking: Login to Internet Banking> Services (Left Menu on Home Page)>My Profile > Update Address.
How can I change the email ID or mobile number linked to my Axis Bank account using Axis Bank Internet Banking or Axis Bank Mobile app, Open?
You can submit a request for email ID / mobile number change through the services section of Axis Bank Internet Banking or Axis Bank Mobile app, open.
Path for updating nominee in Axis Bank Mobile app, open:
Open Axis Bank Mobile app, open > More (right bottom of Dashboard) >
Services > My Profile > Update Email / Mobile.
Path for updating nominee in Axis Bank Internet Banking: Login to Internet Banking> Services (Left Menu on Home Page) > My Profile > Update Email / Mobile.
Will my rate of interest on Fixed Deposit change post the migration?
Your Fixed Deposit will continue to enjoy the same rate of interest as on the date of booking.
Will I need to submit any additional documents or redo my KYC on customer migration from Citibank to Axis Bank?
No, there are no additional KYC documents required to be submitted post the migration. However, if your re-KYC is due, you can visit the nearest Axis Bank Branch to get your KYC refreshed or re-KYC can be done through Axis Bank Internet Banking or Mobile Banking App, open.
Path for updating nominee in Axis Bank Mobile app, open:
Open Axis Bank Mobile app, open > More (right bottom of Dashboard) > Services
> My Profile > Update KYC.
Path for updating nominee in Axis Bank Internet Banking:
Login to Internet Banking> Services (Left Menu on Home Page) > My Profile > Update KYC
Will I get the same conversion ratios on reward points redemption?
There will be no change in the conversion ratios on reward points redemption. Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. Rest assured, the value and benefits of these points will remain unchanged, and they will continue to remain, never expiring.
Can the points be transferred / converted to EDGE Miles?
Yes, they can be transferred to Miles.
How do I log into Axis Bank Internet Banking and Mobile Banking App, Open?
Please follow the below steps to register on Axis Bank Mobile app, open:
1. Download open from Play store / App store.
2.
open the app and click on “Login to your Axis account”.
3. Allow access to the asked permissions for seamless experience.
4. Verify your mobile number
using SMS.
5. Complete the registration via methods like OTP authentication, Citi-branded Debit Card or Credit Card details.
6. Enter a nickname for your account.
7. Create MPIN and enable biometrics
to secure the application.
Here are the steps to register on Axis Bank Internet Banking:
1. Visit
2. Click on Citi India
login.
3. Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
4. Set your password, security questions and login ID.
5. Use your
Login ID and password to log in to Axis Bank Internet Banking
What is the Customer ID on the Axis Bank Internet Banking login page?
Axis Bank Customer ID is a unique 9-digit numeric ID. When logging in to Axis Bank Internet Banking and Mobile Banking App, open, you will have to register yourself. To retrieve the Customer ID, please select the OTP process. Click on ‘Get Customer ID’ and enter registered mobile number and PAN details. You will receive an OTP for confirmation and after confirmation, you will receive the Customer ID.
Can I use my Citi credentials to log in to Axis Bank Internet Banking?
You can use your active Citi-branded Debit or Credit Card to complete the registration and set your Axis Bank login ID and password. However, your Citi User ID and password cannot be used to log into Axis Bank Internet Banking and Mobile Banking App, open.
For registration, which Debit / Credit Dard is to be used?
You can use any of your existing active Citi-branded Debit/ Credit Cards to log into Axis Bank applications.
I have a Credit Card / Forex Card / loan account with Axis Bank already. Can I use my existing credentials to log into Axis Bank Internet Banking and Mobile Banking App, open, post migration of my Citi relationships?
Yes, you can continue to use existing Axis Bank credentials to log in. However, Credit Card / Forex Card / loan only customers with Axis Bank, may be prompted to do a one-time authentication for the first login after the migration. Thereafter, you will be able to use your Axis Bank credentials to log in seamlessly.
Will my Citi payees be migrated to Axis Bank?
Yes, payees added to your Citibank account will be migrated to Axis Bank. However, please note:
• If a payee with the same account number is present in your existing Axis Bank as well as Citibank account,
then the Axis Bank payee would be retained, and Citi payee will not be migrated to avoid duplication.
• If there are two different account numbers with the same nickname, then Citi payee name will
be automatically appended with the last 4 digits of the account to help differentiate.
• Axis Bank does not allow special characters in payee name / nick name. Hence, any special characters in Citi
payee name / nickname will be replaced by a space (except for ‘&’ which will be replaced by ‘and’), upon the migration.
Will I be able to view all past Citi transactions on Axis Bank Internet Banking and Mobile Banking App, Open?
You can download the Statement of Account for the last 3 years to see the transaction details from Axis Bank Internet Banking and Mobile Banking App, open. However, the fund transfers done prior to migration date will not be available in the ‘History’ section of Axis Bank Internet Banking and Mobile Banking App, open.
I am not able to transfer more than INR 50,000 via Axis Bank Internet Banking and Mobile Banking App, Open. What should I do?
After registering on Axis Bank Internet Banking or Axis Bank Mobile app, open, new users will be able to transfer only up to INR 30,000 through Axis Bank Mobile app, open and INR 50,000 to the existing payees through Axis Bank Internet Banking for the first 24 hours. Please wait and try again.
Will there be any limit validation applicable during execution of Citi Standing Instructions (SI), post the migration to Axis Bank?
Any SI set-up before the migration will be executed without considering channel limit validation as present in Axis Bank. But if any new fresh Standing Instructions must be set up post the migration, then limit validation would be applicable to them during execution.
Is there any transaction limit for newly added payees?
The maximum fund transfer limit for newly added payees in the first 24 hours is INR 1 lakh for Burgundy customers and INR 50,000 for all other customers across Axis Bank Internet Banking and Mobile Banking App, open. New payees added within 24 hours of onboarding in our Mobile Banking App, open are subject to a limit of INR 5,000 (24 hours from date of payee addition).
I have a Citibank account linked for UPI transactions in an UPI application. Do I need to relink the account?
Yes, you will need to relink your migrated Citibank accounts post the migration to send / receive funds via UPI. You must delete the existing Citibank account and add an Axis Bank account post-migration for UPI transactions.
Will the accounts linked in UPI on Citi Mobile App® with Citibank VPA be migrated to Axis Bank Mobile app, Open?
No, the accounts linked in UPI on Citi Mobile App® will not be migrated to Axis Bank Mobile app, open. You need to link those accounts for UPI transactions after onboarding on Axis Bank Mobile app, open.
Will I be able to accept / reject any UPI mandate or raise a collect request with my migrated Citibank account?
Post the migration date, you need to relink the account in UPI and raise a fresh mandate or collect request on the linked account. Till such time, you will not be able to accept / reject any mandates or raise collect requests on the migrated Citibank account.
Will I be able to view the UPI transactions done on Axis Bank Mobile app, Open, made using the old Citibank account?
Yes, you will be able to see the UPI transactions made using the old Citibank account in the ‘Transaction History’ section even after relinking your account.
One of my Citibank accounts is a Minor Account / Current Account which was linked to UPI, would I be able to link that account as well in Axis Bank Mobile app, Open?
Axis Bank currently does not support the functionality for linking Minor Accounts on UPI, please use other modes of payment for this account.
Can I view Fixed Deposits (FDs) opened in Citibank in Axis Bank Internet Banking and Mobile Banking App, Open?
Yes. You can view your Fixed Deposits (FDs) opened in Citibank from Axis Bank Internet Banking and Mobile Banking App, open.
For Fixed Deposits (FDs) opened with Citibank, can I prematurely close / partially withdraw Fixed Deposits (FDs)?
A Callable Fixed Deposit or normal FD offers investors the convenience of withdrawing a portion or entirely of their funds prior to the set maturity date. Premature closure / partial withdrawal of the Callable Fixed Deposits (FDs) can be done from Axis Bank Internet Banking and Mobile Banking App, open.
A Non-callable Fixed Deposit represents a secure investment avenue where funds are locked in until the end of maturity period without the option of early withdrawal. For Non-callable Fixed Deposits (FDs) related assistance, kindly visit the nearest Axis Bank branch.
Can I close my Joint Fixed Deposits (FDs) online?
No. Premature closure of Joint Fixed Deposits (FDs) through Axis Bank Internet Banking and Mobile Banking App, open is not allowed. For closure of joint Fixed Deposits (FDs), kindly visit the nearest Axis Bank branch for assistance.
Can I view my Foreign Currency Fixed Deposits in Axis Bank Internet Banking and Mobile Banking App, Open?
Yes. In Fixed Deposits (FDs) / Recurring Deposits (RDs) section, list of accounts are displayed based on the currency type. If you have multiple currency deposits, all the available currencies will be displayed on the top of the dashboard. Clicking on each currency will display the list of all deposits in that respective currency.
For Fixed Deposits (FDs) opened with Citibank, can I update / change the nominee details online?
Yes. You can update / change the nominee for the Fixed Deposits (FDs) from Axis Bank Internet Banking and Mobile Banking App, open.
Path for updating nominee in Axis Bank Mobile app, open:
Log in -> FD/RD (Quick links from Home Page) -> Select the Deposit -> Click on ‘Change Nominee/Add Nominee.
Path for updating nominee in Axis Bank Internet Banking:
Log in -> FD/RD (Sidebar Menu) -> Select the Deposit -> Click on ‘Change Nominee/Add Nominee’.
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Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.
