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We are delighted to once again welcome you to PRIORITY Banking Program.
Your Citibank account has been successfully migrated to Axis Bank on July 15th, 2024. You can start enjoying the benefits of your new Axis Bank account and Debit Card immediately on the existing Citi-branded Debit Card. We will dispatch the new Axis Bank Debit Card in due course. Until then, continue using your Citi-branded Debit Card and enjoy all the perks that come with your new Axis Bank account.
With PRIORITY Banking Program, open a world that goes beyond traditional banking, offering top-of-the-line benefits and privileges across travel, wellness, lifestyle, dining and more!
Benefits handpicked & curated for you
Relationship Manager
Contact your dedicated RM for all your banking needs via Mobile Banking app, open.
Family Banking Program
Extend Priority privileges to up to 5 additional family members with Family Banking Program.
Complimentary Club Vistara Forex Card
Get enhanced flexibility while travelling abroad with Complimentary Club Vistara Forex Card and a complimentary Club Vistara Membership.
Privilege Credit Card
Double the benefit by redeeming your earned EDGE REWARD Points and enjoy access to 2 complimentary domestic lounges per quarter.
Comprehensive Health Insurance Plan
Protect your health with a comprehensive health insurance plan that offers a sum insured of up to ₹1 crore at an attractive premium.
Locker Benefits
Get 50% discount on small & medium size locker rentals and 25% discount on rentals for large & extra-large size.
Axis Direct 3-in-1 Account
Avail yourself of the benefits of savings, trading and demat accounts on a single platform with an Axis Direct 3-in-1 account.
Business And Lending Solutions
Wide range of business & lending solutions like Home Loans, Loan Against Property, etc.
Axis Bank PRIORITY Debit Card Features and Benefits
Complimentary Lounge Access
Enjoy unlimited complimentary lounge access at domestic airports and 8 lounge visits at international airports, including lounge visits for your guests.
Entertainment
Catch the latest blockbusters with up to 2 complimentary tickets at BookMyShow per month.
Golf Access
Access 4 rounds at premium gold courses in India and benefit from 12 golf lessons annually.
Personal Protection Benefits
Coverage of up to Rs 10 Lakhs on personal accident, up to Rs 1 crore on air accident and up to USD 500 on loss / delay of baggage.
Rewards Program
Earn 13 EDGE REWARD Points on domestic transactions and 3 EDGE REWARD Points on overseas transactions for every Rs. 200 spent.
For product related terms and conditions, Click here.
We are committed to making this transition journey a seamless one for you!
Through this transition, we are ensuring there are minimal changes to the way you bank. We are working diligently to ensure that your data is integrated into Axis Bank systems, and you continue to enjoy the benefits of your account and debit card upon migration seamlessly.
![green-tick]()
Post migration, your accumulated points earned until the migration date will be converted to Axis Bank EDGE REWARDS.
Rest assured, the value and benefits of these points will remain unchanged, and they will continue to remain, never expiring.![green-tick]()
Please start using your new Axis Bank cheque book on receipt and replace any Post-Dated Cheques (PDCs) issued, as Citibank
cheques will not be accepted post the migration.![green-tick]()
Your card number, CVV, PIN, card expiry and daily limits will not change.![green-tick]()
Existing mandates and cards saved on merchant websites will continue to remain unchanged.![green-tick]()
Post the migration, you can adjust daily limits on your debit card through Axis Bank Internet Banking and Mobile Banking
App, open. ![green-tick]()
Please start using your new Axis Bank IFSC immediately to avoid disruption to your banking experience. Click here for
details.![green-tick]()
Foreign currency markup fee of 3.5% will be applicable on international transactions.
Debit Card Rewards Calculator
For any further queries and more information on PRIORITY Salary Account
Latest Video
Register yourself on our Mobile Banking App, open
Register yourself on Internet Banking
Contact your Relationship Manager via 'open
How to manage e-mandates on your Debit Cards?
Manage Debit card using Mobile Banking App, open
Book and manage your Fixed Deposits via Internet Banking
Transfer funds with ease via Internet Banking
Setup your new UPI ID on Mobile Banking App, open
Register Axis Bank Account for UPI on GPay
Register Axis Bank Account for UPI on PhonePe
Register Axis Bank Account for UPI on Paytm
For Accounts related terms and conditions, Click here.
Frequently Asked Questions
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I get my TDS certificate before the completion of migration? How will I receive it?
Yes, you will receive the TDS Certificate for the period from 1st March ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.
Will my existing Relationship Manager continue to manage my relationship once I am transferred to Axis Bank?
While we will try and retain your existing relationship manager where possible, should there be a change in the same, we will communicate the change to you well in advance.
Will I be able to access my Citibank Savings Account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank Savings Account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank. Common customer will not see a change in Customer ID.
Can I open my family's account at Axis Bank? Will their balances be included as a part of my household relationship?
Yes, as part of Family Banking Program, the household balances will be considered in the TRV (total relationship value) calculation where applicable.
What will be the process for applying for new Axis Bank cheque book and passbooks post the migration?
You can apply for a cheque book through Axis Bank Internet Banking and Mobile Banking App, open. You can contact your Relationship Manager or your branch (if assigned). You can apply through the requisition slip available in your cheque book and submission to the branch. You can also get in touch with our phone banking team for any assistance.
Will I be able to access international Citibank branches post migration?
No, International Citibank branches are not part of the migration and not accessible effective Mar 1, 2023.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
Can I continue to use the Citi Mobile App or do I need to start using the Axis Bank Mobile Banking App, open?
Post the migration, you will have switch to the Axis Mobile Banking App, open.
Will I continue to get my account statements in the same format as I get in Citibank, or will there be any changes?
Post the migration, there will be a change in the format of the statements.
Post the migration if I need a historical statement of my Citibank accounts, how I can I get them?
You can request a historical statement for up to 10 years prior to the migration through any Axis Bank branch.
Will I need to submit any additional documents or redo my KYC upon migration?
No, there are no additional KYC documents which are required to be submitted for migration. However, if your re-KYC is due, we would suggest that you visit the nearest Axis Bank Branch to get your KYC updated.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
Will there be any impact on the branches due to migration? Will my base branch change?
No, there will be no impact of this migration on Axis Bank branches. Your base branch will continue to remain the same.
Can I deposit a cheque favoring Citibank account number / TD number at an Axis Bank branch?
Post receipt of your new Axis Bank cheque book please do start using the same favoring Axis Bank account number or Axis Bank Fixed Deposit number and deposit at an Axis Bank branch. Please do not prefix Citibank with the account number or Deposit number while writing the cheque to avoid any bounce / return.
I am a foreign national and was working in India, holding a Citibank INR account. I am now based in my home country and need an account to transfer the funds/ retirals from my previous job posting. How to do the same?
Once you leave India, your account needs to be converted to NRO account and funds must be repatriated abroad as per the guidelines for NRO accounts. For further details, you may also connect with your Relationship Manager or any nearest branch.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1st March ’23, you can visit any Axis Bank Branch or can contact phone banking team.
Can I nominate an NRI in existing Citibank or new Axis Bank account post the migration?
Yes, you can make an NRI as your nominee.
How can I make / release a stop payment on ECS/ NACH
You can visit any Axis Bank branch to place a request for a stop payment on ECS / NACH.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
Will cheque pick up facility be available post the migration?
The cheque pick-up facility will be discontinued post the migration.
I am currently a Citigold Private Client / Citigold / Citi Priority / SUVIDHA salary customer. Which segment will I be a part of, at Axis Bank?
Information of your segment has been shared with you over various platforms. Rest assured we will ensure there is no change in your experience port this migration.
What are Multi-Deposits?
Multi-Deposits are Fixed Deposits which are linked to Savings Account for Sweep-in Facility.
Can I close Multi-Deposits through Digital Channel?
Since the Multi-Deposits are linked to your Savings Account for sweep-in facility, these deposits cannot be closed through digital channels.
How to close Multi-Deposits?
Multi-Deposits need to be delinked to close the deposit. You can submit a delinking request at the nearest Axis Bank branch. Once the multi-deposits are de-linked, the deposits can be closed.
Do I need to close the Multi-Deposit to access the funds of Multi-Deposits?
No, Multi-Deposits are sweep in deposits which are linked to Savings Account and any fund requirement greater than the balances held in Savings Account, the deposit will break to address the requirement.
This covers host of transactions such as cheque issuance, online purchases, fund transactions, etc
Can I close a Fixed Deposit held in joint mode of operation?
Yes, you can close your jointly held Fixed Deposit or Recurring Deposit through Mobile Banking App, open or Internet Banking. FD/RD with mode of operation as either survivor, single or LOA or POA (65) are allowed for closure. The closure request can be raised by the primary holder of the account and the closure request should be approved by secondary Holder of the Account. The closure request can be raised and approved from either of the channels i.e., IB or MB.
What happens if my deposit is on interest payout / compounding schemes and less than 6 months?
If your deposit is less than 6 months and in interest payout / compounding schemes, the deposit will be automatically renewed with the minimum tenure of 6 months on the maturity date. In case, you do not wish to renew your deposit with the minimum tenure of 6 months, you can set your deposit on auto closure on maturity for payout of proceeds on deposit.
Will there be any change in the statement cycle for my account?
No change for accounts with digital statements. Customers falling under Liberty and Prestige segments are advised to update their email IDs to receive the statement digitally. Paper statements will be discontinued.
Will there be any change in the process of making inward foreign transfers to my account post-migration?
There will be no change in the process of making inward foreign transfers post the migration. Your remitters (people who are sending you funds in foreign currency) would need to approach their overseas bank to initiate a wire transfer in foreign currency. While initiating an international fund transfer to your account, the remitter should use the SWIFT code of Axis Bank i.e., AXISINBB.
Can I continue to send funds to the Citibank NOSTRO account as I currently do?
We would request you to start using Axis Bank's designated NOSTRO account for all your inward foreign remittances. Please make sure that the same is initiated with the SWIFT code of Axis Bank i.e., AXISINBB.
In which currency can a wire transfer be made to my account?
Remitters sending funds to your account can choose from all major foreign currencies while making the fund transfer. Please Click here for details and to view the complete list of currencies.
Where can I find the Axis Bank NOSTRO account details?
Please Click here to view the account details of Axis Bank NOSTRO account.
How long does it typically take to get funds in my account post an inward remittance has been initiated? How can I check the status of my transactions?
It typically takes 24-48 hours for the amount to be credited to your account post receiving the funds in Axis Bank's NOSTRO account. This is subject to all supporting documents (if any) being in place and no discrepancy. At any time, please feel free to reach out to the Axis Bank (Forex) branch team to check the status of your transaction.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by Clicking here.
To know more about REMITMONEY features and services, please Click here.
Will I still receive the preferential rates applicable to my transaction?
The preferential rates over and above the published card rates are provided at the bank's discretion. Please connect with your Relationship Manager for the same.
Are there any changes in the purposes for which I can initiate an outward remittance?
You can initiate the transaction in any of our branches for all the available purposes. Outward remittance for selective purposes is available on our digital platforms.
Do I need to liaise with Axis Bank branches for my queries and for tracking my transactions?
Yes, please do connect with your Relationship Manager or any nearest branch for assistance regarding your remittance request.
Are there any changes in the charges for outward remittances?
Yes, FX rates, core banking charges and processing charges may differ. For details, please check the SOC provided in the toggle bar beside the FAQ option.
Will the amount get automatically debited from my account on initiating an outward remittance?
Yes, a consolidated debit will be done to your account including all the charges and applicable taxes.
Are there any extra documents that I need to provide for initiating outward remittances from now on?
To view the document checklist please Click here. You may also connect with your Relationship Manager or any nearest Axis Bank branch for assistance on the remittance request.
What are the currencies which are available for outward remittances?
We have 14 major currencies available through the offline branch channel and 100 currencies available on the online digital channel.
Major currencies include USD, EUR, GBP, AUD, CAD, JPY, SGD, SEK, CHF, AED, NZD, THB,
HKD, and SAR.
Will I receive any intimation once the funds are debited from my account?
Yes, you will get a debit alert and a SWIFT copy on your registered email ID.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
My bank account was debited but my outward remittance has not been processed yet. What should I do?
• If the transaction was initiated between 10 am to 4 pm on a working day, it will be processed on the same day. If the transaction was initiated post 4 pm, it will be processed on the next working day.
• If the transaction is initiated before 4 pm and has not been processed within 4-6 hours, kindly drop an email to RFRC helpdesk, RFRC.Helpdesk@axisbank.com mentioning the transaction reference number and Customer ID.
• Also, write an email at sakinaka.forex@axisbank.com to check return of funds, reason, and to take possible corrective action.
• If the status is still unclear, raise a fund tracer request in the Miscellaneous Queue of Intellect.
• Send the fund tracer SWIFT to query.corrbanking@axisbank.com requesting details regarding the status of funds.
You may also connect with your Relationship Manager or any nearest branch for further assistance.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which your created Axis Bank Cust ID will be mapped to the locker of your choice. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
I am currently a Citigold Private Client / Citigold / Citi Priority / SUVIDHA Salary Account holder. Will I get a discount on my locker with Citibank on par with the discount offered to Axis Bank customers?
For new locker requests, all migrated customers will get discounts at par with Axis Bank customers.
Will the interest payment date undergo a change post migration?
No, the interest payment date will not undergo any change post the migration.
I am currently getting quarterly interest credited to my savings account. Will this continue?
Yes, it will continue as is.
What will be the interest rate of my savings account, will it be the same as Citibank or change at Axis Bank?
Interest rates were modified effective Mar 1, 2023, and there will be no further change upon migration. Please be assured that we will communicate any change well in advance.
Will there be any change in the frequency of the interest credited to my account?
There is no change in the frequency.
How will the calculation on Savings Account interest be done at Axis Bank?
Interest calculation is done on the basis of the daily balance maintained in the Savings Account and credited in your account quarterly.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Where can I call for grievance redressal related to fees and charges?
For any concern you might have regarding fees or charges, you can call our phone banking team or contact your Relationship Manager (if assigned).
Which Axis-branded Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| S.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click here |
| 3 | Axis Bank Priority | Axis Bank Priority Debit Card | Click here |
| 4 | Axis Bank Prestige | Axis Bank Prestige Debit Card | Click here |
| 5 | Axis Bank Liberty | Axis Bank Liberty Debit Card | Click here |
| 6 | Axis Bank Business | Axis Bank Business Supreme Debit Card | Click here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click here |
Note: Customers holding the Citi Rewards Debit Card will get the Axis Bank Online Rewards Debit Card
To find out your Axis Bank segment, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank cheque book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
• Before migration day: 1860 210 2484
• On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
• Before migration day: 1860 210 2484
• On and post migration day: 1800 419 0065
For Other Segments:
• Before migration day: 1860 210 2484
• On and post migration day: 1860 419 555
For NRI Customers
• Before migration day: Click here
• On and post migration day: Click here
What will happen to my accumulated reward points or miles on my old/ existing Citi branded Card?
All your unredeemed reward points, as of migration day, will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own, while ensuring that the monetary value remains the same. The points accumulated till the migration date will remain never expiring. However, points earned post migration will expire after three years. E.g.: Points earned on 10 th August 2024 will expire on 10th August 2027
Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.
To understand the value of your accumulated reward points post migration, refer to the rewards calculatorhere.
Please note, your reward balances across all banking products will be consolidated and can be viewed on Axis Bank Mobile App or EDGE REWARDS portal.
Please refer to the table below for conversion details:
| S. No. | Citi Product Name | Axis Bank Product Name | Reward Conversion Details |
|---|---|---|---|
| 1 | All Citi Debit Cards | All Axis Bank Debit Cards | 1 Reward Point = 5 EDGE REWARDS |
Note: Even though there may be changes in number of reward points on your card(s) post migration, the monetary value of your reward points will continue to remain the same.
What redemption options will I be able to enjoy on my Axis EDGE REWARD Points after migration?
Rest assured; you can continue to redeem your reward points through your existing redemption options. After migration, you can redeem your Axis EDGE
REWARD Points / EDGE Miles through multiple redemption options across various channels, depending on your card type.
• EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.
• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.
• In-store (POS) redemption at partner stores/ merchants.
For details on rewards redemption T&Cs, please Click here.
For details on partner miles conversion or Miles Transfer program, please visit.
What will be the name of my Citi Debit Card post migration?
Please refer to the table below to find out the name of your new debit card effective migration day:
| S. No. | Existing product name | New product name effective migration day | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Citigold Private Client Debit Card/ Citigold Private Client Visa Infinite Debit Card* | Axis Bank Burgundy Private Debit Card | Click here |
| 2 | Citigold World Debit Card/ Citigold Visa Infinite Debit Card* | Axis Bank Burgundy Debit Card | Click here |
| 3 | Citi Priority/ Citi Priority Visa Signature Debit Card* | Axis Bank Priority Debit Card | Click here |
| 4 | Citi Banking Debit Card | Axis Bank Liberty Debit Card (Indian residents) | Click here |
| Mastercard Debit Card (Non-residents) | Click here | ||
| 5 | Citi Business World Debit Card | Axis Bank Business Supreme Debit Card | Click here |
| 6 | Citi Rewards Debit Card | Axis Bank Online Rewards Debit Card | Click here |
Note: * Also applicable for non-resident (NR) cardholders.
How and when will I get to know my Axis Bank Customer ID?
If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.
In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.
What are the various customer service channels available to me?
Before migration: Please reach out to Citibank customer service channels at 1860 210 2484 for any assistance. For more information, Click here.
After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are equipped to help you with any questions you may have, including those related to your
Citi relationships and the migration process.
For more information on Axis Bank’s customer service channels, please refer to the following link: Click here
Post migration, how can I block my debit card in case of any fraudulent activity?
Post migration date, should you wish to block your debit card, please use the Axis Bank service channels as detailed below:
i. SMS BLOCKCARD to 5676782 or +919717000002 from your registered mobile number
ii. Call our Emergency Helpline Number +91-22-67987700 and, our Customer Service Executive will assist you.
iii. Internet Banking:
• Login to your Internet Banking account
• Go to the Debit Cards sectio
• Select ‘Block Card’
iv. Axis Bank Mobile App:
• Login to Axis Bank Mobile App
• Visit Banking section
• Go to Services
• Choose Debit Cards
• Select Block & Replace
What are the channels which will be used to inform me in case of a fraudulent transaction on my card post migration?
As part of the transaction monitoring process, you will now be able to confirm or dispute un-authorized transactions over an automated IVR call or SMS sent to your registered mobile number or registered email-ID.
How will my unresolved service request/disputes be managed post migration?
Rest assured, all your ongoing service request / disputes will be migrated to Axis Bank platforms on migration day.
Post migration, all your existing service requests / complaints / disputed transactions will be managed by Axis Bank. You may contact Axis Bank phone banking (1860 419 5555 & 1860 500 5555) with the complaint ID for resolution.
When is the migration from Citi Bank to Axis Bank expected to occur for all my banking relationships?
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same 2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit cards: Subject to maximum daily limits set by Axis Bank.
What are the key milestones to look out for with the upcoming migration of my Citi branded Debit Card(s) to Axis Bank?
Please find below the key milestones in your migration journey:
| Key milestone date | Important information to note |
|---|---|
| Before migration day1 | • Continue to use your Citi-branded card (s) seamlessly, along with access to Citibank Online Account and Citibank Mobile
® App • Expect limited services interruption on your card services a few days before migration You will be informed of the details in advance. |
| On migration day1 |
• Migration of your Citi relationship to Axis
Bank Expect limited services interruption, including your access to Citibank Online Account, Citibank Mobile
® App, and cash advance withdrawals. • Avail benefits of the new Axis Bank card (s) on your existing Citi-branded card (s) |
| Post migration day1 | • Migration completed for transfer of your Citi relationship to Axis Bank Download and register on Axis Bank Mobile Banking App, Open to start viewing all your Citi relationship. If you are an existing customer of Axis Bank, login to view your migrated account(s). Continue using your existing Citi Card seamlessly and enjoy the benefits of your new Axis Bank card. • Reward point redemption available, including those rewards previously earned, through Axis Bank EDGE REWARDS portal. |
| H2 2024 | • Your Citi branded Card(s) will be replaced by a new Axis branded Card(s). We will keep you updated in this regard. |
Note:
1. Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in
What will be my maximum daily limits on debit card post migration?
Please refer to the below table to check the maximum daily limits on your Axis Bank Debit Card effective migration date:
| S. No. | Axis Bank Debit Card | Maximum Daily Limits | |
|---|---|---|---|
| E-Commerce/ Point of Sale (POS) | ATM | ||
| 1 | Axis Bank Burgundy Private Debit Card* | Rs. 10 lakhs | Rs. 4 lakhs |
| 2 | Axis Bank Burgundy Debit Card* | Rs. 10 lakhs | Rs. 3 lakhs |
| 3 | Axis Bank Priority Debit Card* | Rs. 8 lakhs | Rs. 1.5 lakh |
| 4 | Axis Bank Prestige Debit Card* | Rs. 5 lakhs | Rs. 1 lakh |
| 5 | Axis Bank Liberty Debit Card | Rs. 4.5 lakhs | Rs. 1 lakh |
| 6 | Axis Bank Business Supreme Debit Card | Rs. 20 lakhs | Rs. 2 lakhs |
| 7 | Mastercard Debit Card* | Rs. 4.5 lakhs | Rs. 1 lakh |
| 8 | Axis Bank Basic Savings Account Debit Card | Rs. 1.5 lakhs | Rs. 1 lakh |
| 9 | Axis Bank Online Rewards Debit Card | Rs. 5 lakhs | Rs. 1 lakh |
* Also applicable for non-resident (NR) cardholders
How do I access my card post the completion of migration? Will I be able to access my card with Citibank Online Account / Citi Mobile® App credentials?
Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile® App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citi branded Card credentials. You can download the Axis Bank Mobile App at while the Internet Banking can be accessed.
Will I have to submit any applications or documents for migration to Axis Bank?
No, you do not need to sign or submit any forms or documents for the migration to Axis Bank. On migration day, your existing Citi-branded Cards and Citibank account(s) will be transitioned to Axis Bank card and Axis Bank account(s). We will keep you informed in case there is any action required from your end.
I hold a Citigold Private Client Debit Card/ Citigold Private Client Visa Infinite Debit Card. What will be the associated benefits on the card post-migration?
As a Citigold Private Client Debit Card/ Citigold Private Client Visa Infinite Debit Card holder, you will be offered the Axis Bank Burgundy Private Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Private Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India (4 guests/ quarter) and 20 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets
• Enjoy top-notch dining with a 40% discount (up to Rs 1000) via
EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10
EDGE REWARD Points on domestic and 5 EDGE REWARDS on overseas transactions per Rs 100 spent
And many more.
*Terms & Conditions Apply
I hold a Citigold World Debit Card/ Citigold Visa Infinite Debit Card. What will be the associated benefits on the card post-migration?
As a Citigold World Debit Card/ Citigold Visa Infinite Debit Card holder, you will be offered the Axis Bank Burgundy Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India (4 guests/ quarter) and 16 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets for the latest entertainment
• Enjoy top-notch dining with a 25%
discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit
card
• Earn 10 EDGE REWARD Points on domestic and 3
EDGE REWARDS on overseas transactions per Rs 100 spent
And many more.
*Terms & Conditions Apply
I hold a Citi Priority Debit Card/ Citi Priority Visa Signature Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Priority Debit Card/ Citi Priority Visa Signature Debit Card holder, you will be offered the Axis Bank Priority Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Priority Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India and 8 global visits/year
• Enjoy up to 2 complimentary Bookmyshow tickets for the latest blockbusters or events/plays
• Enjoy top-notch dining with a 25% discount
(up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, complemented by 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your
debit card
• Earn 13 EDGE REWARD Points on domestic and 3 EDGE REWARDS on overseas transactions per Rs 200 spent
And many more.
*Terms & Conditions Apply
I hold a Citi Banking Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Banking Debit Card holder, you will be offered the Axis Bank Liberty Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Liberty Debit Card effective migration day while you may still hold your existing card:
• Enjoy 1 complimentary visits to premium domestic lounges per quarter (limited to salary account holders)
• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
•
Experience comprehensive protection up to ₹1 Cr with your debit card
• Earn 8
EDGE REWARD Points on domestic transactions and 1
EDGE REWARD Point on overseas transactions for every Rs 200 spent
And many more.
*Terms & Conditions Apply
I hold a Citi Business World Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Business World Debit Card holder, you will be offered the Axis Bank Business Supreme Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Business Supreme Debit Card effective migration day while you may still hold your existing card:
• Earn 10 EDGE REWARD Points on domestic transactions for every Rs 100 spent
• Unlimited complimentary visits to premium lounges in India every year
• Enjoy latest blockbusters
with Buy One Get One Free ticket offer at Inox
• Enjoy fine dining experience with a 25% discount (up to Rs 800) via EazyDiner once per month.
• Experience comprehensive protection up to ₹1 Cr with
your debit card
And many more.
*Terms & Conditions Apply
I hold a Citi Rewards Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Rewards Debit Card holder, you will be offered the Axis Bank Online Rewards Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Axis Bank Online Rewards Debit Card effective migration day while you may still hold your existing card:
• Earn higher EDGE REWARD Points for transactions online or offline:
• 10X on Travel Bookings
• 5X on Electronic Purchases
• 3X on Online Food Delivery
• 2X on Clothing Stores
• Get rewarded with Grab Deals worth Rs 500 on your card anniversary year.
• Enjoy delightful dining with a 15% discount (up to Rs 500) via EazyDiner twice per month.
• Experience comprehensive
protection up to ₹1 Cr with your debit card.
And many more.
*Terms & Conditions Apply
What will be the associated benefits of the Axis Bank Prestige Debit Card?
Below are the benefits for the Axis Bank Prestige Debit Card:
• Enjoy 1 complimentary visits to premium domestic lounges per quarter (limited to salary account holders)
• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
•
Enjoy Buy One Get One on Movie Tickets at Inox once a month
• Experience comprehensive protection up to ₹1 Cr with your debit card
• Earn 8
EDGE REWARD Points on domestic transactions and 2 EDGE REWARD Points on overseas transactions for every Rs 200 spent
And many more.
*Terms & Conditions Apply
I hold a Citigold Private Client NR Debit Card/ Citigold Private Client Visa Infinite NR Debit Card. What will be the associated benefits on the card post-migration?
As a Citigold Private Client NR Debit Card/ Citigold Private Client Visa Infinite NR Debit Card holder, you will be offered the Axis Bank Burgundy Private Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Private Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India (4 guests/ quarter) and 20 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets
• Enjoy top-notch dining with a 40% discount (up to Rs 1000) via
EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10
EDGE REWARD Points on domestic transactions and 5
EDGE REWARD on overseas transactions per Rs 100 spent
And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions
are not enabled on NRO Debit Cards.
*Terms & Conditions Apply
I hold a Citigold World NR Debit Card/ Citigold Visa Infinite NR Debit Card. What will be the associated benefits on the card post-migration?
As a Citigold World NR Debit Card/ Citigold Visa Infinite NR Debit Card holder, you will be offered the Axis Bank Burgundy Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India (4 guests/ quarter) and 16 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets for the latest entertainment
• Enjoy top-notch dining with a 25%
discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit
card
• Earn 10 EDGE REWARD Points on domestic transactions and 5 EDGE REWARD on overseas transactions per Rs 100 spent
And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions
are not enabled on NRO Debit Cards.
*Terms & Conditions Apply
I hold a Citi Priority NR Debit Card/ Citi Priority Visa Signature NR Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Priority NR Debit Card/ Citi Priority Visa Signature NR Debit Card holder, you will be offered the Axis Bank Priority Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Priority Debit Card effective migration day while you may still hold your existing card:
• Unlimited lounge access in India and 8 global visits/year
• Enjoy up to 2 complimentary Bookmyshow tickets for the latest blockbusters or events/plays
• Enjoy top-notch dining with a 25% discount
(up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, complemented by 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your
debit card
• Earn 13 EDGE REWARD Points on domestic transactions and 5 EDGE REWARD on overseas transactions per Rs 200 spent
And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions
are not enabled on NRO Debit Cards.
*Terms & Conditions Apply
I hold a Citi Banking NR Debit Card. What will be the associated benefits on the card post-migration?
As a Citi Banking NR Debit Card holder, you will be offered the Mastercard Debit Card upon completion of the migration. You can start enjoying the following benefits of your Mastercard Debit Card effective migration day while you may still hold your existing card:
• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
• Experience comprehensive protection up to ₹1 Cr with your debit card.
• Earn 8 EDGE REWARD Points on domestic transactions for every Rs 200 spent
And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions
are not enabled on NRO Debit Cards.
*Terms & Conditions Apply
Post migration, what are the channels I can use for raising a dispute or reporting a transaction as fraudulent?
On migration day, rest assured, all your ongoing disputes will be migrated to Axis Bank platform.
Post migration, you can use the Axis Bank service channels to raise any new dispute or report a fraudulent transaction:
i. Axis Bank Website:
• Go to the “Support” section which can be accessed here.
• Scroll down to the “Reach us here” menu
• You can choose the below options to raise a dispute or report a fraud:
• Connect via Email
• Connect via ‘Chat with
Agent’
ii. Axis Bank Mobile Banking App, Open:
• Select “Support” on the landing page
• Scroll down to the “Reach us here” menu
• You can choose the below options to raise a dispute or report a fraud:
• Connect via Email
• Connect via ‘Chat with Agent’
iii. Call Phone Banking at 1860-419-5555, 1860-500-5555 or 1800-103-5577 (Toll Free Number)
iv. Visit your nearest Axis Bank branch to raise a dispute or report a fraudulent transaction
Which points will be redeemed first during redemption: migrated Citi points or points earned after migrating to Axis Bank?
After migration, all your migrated Citi points will be treated as if earned in Axis on the migration day. Points earned directly in Axis will retain their original earn dates.
If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis before migration day will be redeemed first, followed by Citi points. Any reward points earned after migration day across all your cards will be redeemed as per their respective earn dates.
If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis points which are earned after migration.
Will I be able to view the reward points earned for each transaction?
Yes, for transactions conducted after migration, you will be able to view corresponding rewards points earned against each transaction, on the Axis Bank Mobile app and Axis Bank EDGE REWARDS website.
Additionally, all unredeemed Citi reward points earned as of migration day, will be converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own and will be available at a cumulative level on Axis Bank mobile app and EDGE REWARDS website.
Please follow the below steps to view your reward points:
• Log in to Axis Bank Internet Banking or Mobile App
• Go to Menu (☰)
• Click on ‘Reward Points’
• Click on ‘Transaction History’
• Visit ‘Earns’ or ‘Redemption’ section to see the points earned and redeemed per transaction.
After migration, can I still redeem my debit card reward points as cash credit to account?
After migration, you will not be able to redeem your debit card reward points as cash credit to your account. Axis Bank offers you a wide range of options for redemption of reward points earned on debit cards, as follows:
• EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link:
• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link:
• In-store (POS) redemption at partner stores/ merchants.
For details on rewards redemption T&Cs, please click here :
For details on partner miles conversion or Miles Transfer program, please visit :
Will I be charged any fees while redeeming my reward points?
There will be no redemption fee applied to your debit cards.
Can I continue to avail offers which were applicable on my Citi branded Cards?
Post migration, you will no longer be able to access offers applicable on your Citi branded Cards. You can avail offers across categories that are valid on Axis Bank cards. For the detailed list of offers, please visit our GRAB DEAL page:
I'm awaiting refund/reversal on one of my Debit card purchases. Will that be impacted due to migration?
No, there will be no impact on your refund / reversal due to migration. They will be processed as and when they are received from the merchant. These can be viewed on your Citibank Online Account or Citi Mobile® App before migration and on Axis Bank Mobile App or Internet Banking platform after migration.
Will activation benefits be applicable on Axis Bank Online Rewards Debit Card for migrating customers?
No, activation benefits are only applicable to newly issued debit card and hence will not be applicable migrating customers holding Axis Bank Online Rewards Debit Card.
Will milestone benefits be applicable on Axis Bank Online Rewards Debit Card for migrating customers?
Yes, milestone benefit will be applicable on Axis Bank Online Rewards Debit Card for migrating customers, every card anniversary year. Customers completing transactions of Rs. 1 lakh using their Online Rewards Debit Card annually are eligible for milestone benefit of Grab Deals Voucher worth Rs.500. The card anniversary date for these customers will be new Axis Bank Debit Card issuance date, and these customers will start enjoying this benefit from 2025. For more offer details, click here.
Will the existing standing instructions/ recurring payments set up on my card continue to work after migration?
Yes, any standing instructions/ recurring payments that you currently have in place with merchant/ product/ service providers such as for OTT subscriptions (such as Netflix etc.), Mutual Funds and SIPs, insurance payments, utility bill payments, etc. will continue to work after migration as usual.
After migration, please sign-up on to view and manage standing instructions set up on your card.
Below are the detailed steps to be followed:
• Visit Axis Bank SI Hub portal at :
• Click on Sign-up
• Enter profile details (name, email address) and set up account password
• Verify your details using the verification code and submit
• Upon successful verification, ‘Add Your Card’ screen appears
• Enter your card details and proceed for ACS authentication
• After successful authentication, ‘Login’ to manage your standing instructions through the profile details & password set earlier.
I have my card details saved at online merchants (e.g., Flipkart, Zomato). Do I need to save my card details again?
No, you can continue use your card details saved at online merchants (e.g., Flipkart, Zomato) after migration as usual. Please note that once you receive your new Axis Bank card(s) within a few weeks after migration, you will have to save your card details at the online merchants. More details will be shared with you in due course.
I have a savings account with both Axis Bank & Citi. Will my accounts be merged post migration?
No, your accounts will not be merged. You will be able to view & manage both accounts independently, via various banking channels post migration to Axis Bank.
Will my bank account number remain the same post migration?
Yes, your bank account number would continue to remain the same post migration.
Will the daily limits that I have set-up on my debit card for POS, Online, ATM and Contactless modes remain same as before migration?
Yes, all your transaction limits and daily limits set up on your debit card will remain the same post migration. However, should you wish to reset or view your limits, please follow the process outlined below:
i. Axis Bank Mobile App:
• Login to Axis Bank Mobile App
• Go to Services
• Choose Debit Card Manage Usage
• Select Debit Card
ii. Internet Banking:
• Login to internet banking
• Got to Services
• Select the card under Debit Card section
• Choose manage usage
iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions
How can I update the address for my card delivery/ communication?
Up to 7 days before the migration day:
Please use Citibank Online Account to update your address for card delivery/ communication:
• Log in to your Citibank Online Account and click on ‘Banking’ tab for debit cards.
• Click on ‘Contact Details’ and then on ‘View/ Edit’ under Contact Details.
• Choose the relationship for which you wish to View/ Edit contact details.
• Enter the OTP sent to your registered number to View/ Edit contact details. Proceed.
• Choose the ‘Edit’ tab to make necessary changes in your Email/ Mobile number/ Mailing address.
• Update the relevant details and click on ‘Save’ to apply the changes.
You can do so by clicking on this link.
Less than 7 days to migration:
You will not be able to update your address for card delivery/ communication.
After migration day:
Please use any of the following Axis Bank service channels to update your address for card delivery/ communication:
i. Axis Bank Mobile App:
• Access the menu after login.
• Navigate to Services & Support.
• Select Services.
• Go to My Profile.
• Choose Update Address/Mobile number/Email ID.
ii. Internet Banking:
• Go to the Home page after login.
• Navigate to Services.
• Select My Profile.
• Choose Update Your Address/Mobile number/Email ID.
iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions
• Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch :
• Bring along proof of address (original & photocopy) to place a request for an address change.
Note: If you are an existing customer of both Citi and Axis, we request you to update your address details on both platforms for all your banking relationships before migration itself.
I have multiple cards with Axis Bank and Citi. Will any of my cards be closed on migration day?
No, none of your cards will be closed upon migration day. You can continue to use all your Axis and Citi-branded Cards seamlessly post migration and avail their respective benefits and features.
I have enabled Do Not Disturb (DND) on my mobile number and email address. Will the DND services continue post migration?
Yes, your registered Do Not Disturb preferences associated with your phone number and email address will remain in effect post-migration. These preferences will apply to all products held across both Citi and Axis Bank, as long as your contact details are same across both systems.
However, if you have updated your phone number or email address, you will need to re-register for the Do Not Disturb Services using your updated contact information.
If my card gets lost or damaged closer to the migration date, can I still apply for reissue and when will I get the card?
Up to 1 day before migration date
Please use the Citibank Online or Citi Mobile ® App to report a lost/ stolen card:
Citibank Online:
• Log in to Citibank Online Account.
• In the top menu, click on Banking tab (for debit card)
• In the Left-hand side menu, click 'Report Lost/Stolen card' and follow the steps outlined on the screen.
• Choose the card you wish to block, select the reason for blocking (whether lost or stolen) and yes for issuing new card and click ‘Next’
Citi Mobile ® App:
• Log in to Citi Mobile ® App.
• Choose ‘Account Summary’ and select the account/card you want to block.
• Click on ‘Block Card Permanently.
• Select reason for blocking (whether lost or stolen), yes for issuing new card and click ‘Continue.
You can also contact the Citi customer care service at 1800 267 2425 (India toll free) or +91 22 4955 2425 or +91 44 6698 2136 (local dialing) to log a complaint or block your card. Note: When a lost card is blocked, your access to view your account online will also be blocked, until a new card is re-issued.
Post migration
Please contact the Axis Bank customer care service at 1860-419-5555, 1860-500-5555 or axisbank.com/support to report a lost/ damaged card and get assistance in blocking the card and getting a replacement card issued.
Your replacement card will be dispatched to your registered mailing address. You will receive your replacement card within 10 working days of the request.
Please note that you will not be able to reissue your card 1 day before migration date to post migration due to service interruptions.
I have requested for a reissue of my damaged debit card few days before migration. Till when can I continue to use my old card?
Once the debit card is reissued, you will be able to use the old debit card until the end of subsequent month or till the date of migration to Axis Bank platforms, whichever is earlier.
I had swapped my debit card to another Citi branded Card before migration, till when can I continue to use my old debit card?
Once the debit card is swapped, you will be able to use the old debit card until the end of subsequent month or till the date of migration to Axis Bank platforms, whichever is earlier.
Can I apply for a debit add-on card in Axis Bank?
No, Axis Bank does not offer add-on debit cards.
Will my Citi branded add-on Debit Card(s) be migrated to Axis Bank?
Yes, all add-on cards linked to your Citi branded Debit Card(s) would also be migrated to Axis Bank.
What are the benefits available on my add-on debit card?
The benefits of Add-on debit card will be same as primary debit card.
What will happen to the unredeemed reward points earned on my add-on debit card?
All unredeemed reward points on your add-on debit card, as of migration day would be migrated and converted to an equivalent value in Axis EDGE Reward Points and added to the loyalty account of your primary cardholder.
Can an add-on debit cardholder redeem reward points?
No, only the primary cardholder will be able to redeem reward points on behalf of the add-on cardholder.
What will happen to the limit set on the add-on debit card? How can I manage my limits?
Only the primary cardholder will be able to set or modify limit of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.
Can an add-on debit cardholder access Axis Internet Banking and Mobile App?
No, add-on debit cardholders will not be able to access Axis Internet Banking and Mobile App. Primary debit cardholders will be able to view and manage Add-on Debit cards through Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.
How can I set ATM PIN of my add-on debit card?
Only the primary cardholder will be able to set ATM PIN of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile Banking.
Which add-on card debit card will I get post migration?
Customer will receive the same variant of debit card as the primary cardholder post migration.
Can I upgrade my add-on debit card?
No, upgrade is not allowed for add-on debit cards.
How can I place lost and replacement or block request on my add on debit card?
Only the primary cardholder will be able place lost and replacement or block request of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.
Will the mailing address for my add on card change post migration? How do I update the address for my add on card?
Yes, mailing address for your add on card may change post migration. Post migration, we request you to view and update your address registered for add-on card through the following channels:
i. Axis Bank Mobile App:
• Access the menu after login.
• Navigate to Services & Support.
• Select Services.
• Go to My Profile.
• Choose Update Address/Mobile number/Email ID.
ii. Internet Banking:
• Go to the Home page after login.
• Navigate to Services.
• Select My Profile.
• Choose Update Your Address/Mobile number/Email ID.
iii. Branch:
Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch:
Bring along proof of address (original & photocopy) to place a request for an address change.
Contact Now
- Call us at 1860-419-5555 or 1860-500-5555 (local charges applicable) / 18001035577 (Toll Free)
- Use +91-22-4955-2484 for calling us from outside of India
- Phone Banking teams are available from 9 AM to 9 PM for all your banking needs.
- Chat online at www.axisbank.com/support
- Please write to head customercare@citi.com for any transition related queries or feedback.
1 - All the mentioned debit card features and benefits can be availed on your Citi PRIORITY Debit Card from the migration day itself, and you can continue to enjoy them once you receive the new Axis Bank Debit Card. In case you hold any other variant of the Citi-branded Debit Card, please visit FAQs section to know more about applicable features and benefits.
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.