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If you hold a Citibank Investment Services Account (“ISA”), all your holdings including transaction history will be migrated seamlessly to Axis Bank by the migration date. We are ensuring there are minimal changes to the way you invest and are working diligently to ensure that your data is integrated into Axis Bank systems. Post the migration, you should see the below changes:
Your holdings under Citibank Investment services account will be migrated to the corresponding Axis Bank investment account.
No, we will migrate your existing Citibank savings or current account and any linked investment account to the Axis Bank platform.
Yes, all your holdings will reflect under Axis Bank Limited AMFI Code: ARN-0019.
FATCA: If you are an individual customer and have already provided FATCA documents, you are not required to submit the details again. However, if your FATCA / KYC documents are not updated, you will be prompted to update the details on the Axis Bank platform while executing transactions through Internet / Mobile Banking App open or through any of our branches.
Non-Individual customers will be prompted to submit their latest UBO (Ultimate Beneficial Owner) and FATCA declaration at the Axis Bank branch at the time of executing the first transaction after the completion of Investment account migration.
KYC updates: If your KYC documents are already updated, you will not be required to update the same again for either type of accounts i.e., Individuals and Non-Individual.
Your bank account number will remain the same post the migration to Axis Bank. However, the IFSC and MICR code for your account have changed. We will update the same on best effort basis with the Registrar & Transfer Agents, Depositories and PMS/AIF providers. You are also requested to verify this across your investment holdings.
Please visit your nearest Axis Bank branch or contact your Relationship Manager. Alternatively, an investment account can also be opened easily from the Axis Bank Internet Banking / Mobile Banking App, open.
Your accounts as well as your investment portfolios will continue as is. The migrating savings and linked investment account will be housed under your existing Axis Bank Customer ID. The investment account number of the migrating account will comprise of 10 digits of your erstwhile Citibank Investment account number + last 4 digits of the linked Current/ Savings account (Total: 14-digit account number). You will be able to view and manage your account and investment portfolio via various Axis Bank platforms like Internet Banking and Mobile Banking
In case your investment account(s) (Axis or Citi) are not enabled for online access due to any of the SEBI regulatory requirements such as KYC, FATCA declaration or risk profile updation, you will be prompted to contact your Relationship Manager or nearest Axis Bank branch to update the same and enable online access.
• Your existing Citibank risk profile will be migrated to Axis Bank along with the existing expiry date. It will be valid till the expiry date or 1 year, whichever is earlier.
• Risk profiles at Citibank will be mapped to Axis Bank Risk Profiles as follows:
Citibank Risk Profile | Axis Bank Risk Profile |
---|---|
IP1 | Risk Averse |
IP2 | Conservative |
IP3 | Balanced |
IP4 | Growth |
IP5 & IP6 | Aggressive |
• In case your risk profile is in expired status, you will be prompted to update the same when executing your first investment transaction through Axis Bank Internet Banking or Mobile Banking App, open or an Axis Bank branch.
• In case you have multiple risk profiles across various Citibank investment accounts, the lowest risk profile will be migrated to Axis Bank.
You will get access to all investment products (within your Risk profile) that are on offer currently on the Axis Bank platform . For more details click on the link:
• You can make Mutual Fund transactions through Axis Bank Internet Banking or Mobile Banking App, open (Available to individual account holders). You can also reach out to any Axis Bank branch for the same.
• Transactions in PMS, AIF and bonds can be executed through any Axis Bank branch.
• Sovereign gold bonds can be purchased through Axis Bank Internet Banking or Mobile Banking App, open or any of the Axis Bank branch.
Citibank Online and Citibank Mobile App will not be functional post the migration and hence you will not be able to use the same login ID and password. You will need to register on Axis Bank Internet Banking / Mobile Banking App, open and setup a new login ID and password. The login credentials that you set for your Axis Bank account can also be used to access your investment portfolio. (Available to individual account holders)
All existing SIP registrations will be migrated and mapped to the corresponding Axis Bank Investment account.Similarly, all mandate(s) will be mapped to the migrated savings / current account.
Following investment reports will be available for you to download through Axis Bank Internet Banking / Mobile Banking platforms, open, in lieu of the erstwhile CRISIL reports:
1.
Portfolio holding statement
2. Transaction statement
3. Capital gain / loss statement
4. Dividend (IDCW) statement.
These statements provide similar information as was available in the erstwhile CRISIL reports.
The CRISIL reports will not be available post the migration.
Your lump sum investments will be merged in the existing Axis Bank investment account. Any existing SIP in the Citibank system will be discontinued from Citibank platform and re-registered or re-activated under existing Axis Bank investment account automatically at our end.
All accounts that are blocked on the Citibank system will be migrated to Axis Bank in a blocked status and you will be required to contact your Relationship Manager or visit the nearest Axis Bank branch to activate the account.
Yes, historical data for active folios will be available post migration on Axis Bank platform . However, historical data will not be available for any folio that was closed in the Citibank system.
Yes, existing Systematic Withdrawal Plans will also be migrated along with SIPs as upon migration from Citibank to Axis Bank systems.
Your individual Demat account will be migrated from Axis Bank DP ID IN300685 to Axis Securities Ltd. DP ID IN304295. This is being done to ensure that you can avail the full suite of services offered by Axis Group including trading accounts / facilities at attractive pricing.
Your existing holdings will be seamlessly migrated to Axis Securities DP ID IN304295. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Yes, DP ID will change to Axis Securities Ltd. DP ID IN304295. However, the Client ID may change in certain cases, and we will keep you informed of the same.
Your existing DI slip booklet(s) will no longer be valid post the migration. Axis Securities will send you a new welcome kit with updated booklets and instructions post the migration.
We will wait for the pending requests to get accepted / rejected by the Registrar & Transfer Agent, post which the specific holdings will be transferred to your new demat account created with Axis Securities Ltd. Upon the completion of migration, your demat account with Axis Bank will be closed. For any service request post migration, you will need to contact Axis Securities.
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open.
Axis Securities Limited will send you weekly statements and all communication related to your demat account on the contact details registered with NSDL for your account.
Schedule of Charges (SOC) associated with your demat account will remain unchanged on account of migration.
Post the migration of your demat account, you can visit your home branch of Axis Bank or any Axis Bank branch providing Demat services, where Axis Securities staff will assist you with your queries and transactions .
Demat accounts under regulatory block or holdings that under restrictions like pending dematerialization, blocked ISIN, pledges etc., will not be migrated to Axis Securities DP ID IN304295 till such time these blocks / restrictions are regularized.
Your existing holdings will be seamlessly migrated from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). This is being done with the objective of offering you a full suite of services from Axis Bank. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Yes, DP ID will change from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). However, Client ID may change in certain cases only, and we will keep you informed regarding the same.
We will wait for the pending requests to get accepted / rejected by the Registrar and Transfer Agent, post which the specific holdings will be transferred to your new demat account created under DP ID IN300484. Post complete migration, your demat account under DP ID IN300685 will be closed. For service requests post the migration, you will need to contact Axis Bank branches providing demat services.
We will send you weekly statements and all communications related to your demat account on your contact details registered with NSDL for your account.
Schedule of Charges (SOC) associated with your demat account will remain the same on migration.
Post the migration of your demat account, you can visit your home branch of Axis Bank or any Axis Bank branch providing demat services, where you we will be happy to assist you with your queries and transactions .
Demat accounts under regulatory block or holdings under restrictions like pending dematerialization, blocked ISIN, pledges etc., will not be migrated to DP ID IN300484 till such time these blocks / restrictions are regularized.
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open
Your existing DI slip booklet(s) will no longer be valid post the migration. We will send you a new welcome kit with updated booklets and instructions post the migration.
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.