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Welcome to Axis Bank, and to exploring new possibilities. Our innovative banking solutions and personalized services are designed to help you achieve your financial goals with ease.
Your Citibank account has been successfully migrated to Axis Bank on July 15th, 2024. You can start enjoying the benefits of your new Axis Bank account and Debit Card immediately on the existing Citi-branded Debit Card. We will dispatch the new Axis Bank Debit Card in due course. Until then, continue using your Citi-branded Debit Card and enjoy all the perks that come with your new Axis Bank account.
We are committed to making this transition journey a seamless one for you!
Through this transition, we are ensuring there are minimal changes to the way you bank. We are working diligently to ensure that your data is integrated into Axis Bank systems, and you continue to enjoy the benefits of your account and debit card upon migration seamlessly.
![green-tick]()
Your accumulated reward points earned until
the migration date will be converted to Axis Bank EDGE REWARDS
Points. Rest assured, the value and benefits of these accumulated points will remain the
same and they will never expire.![green-tick]()
Please start using your new Axis Bank cheque
book on receipt and replace any Post-Dated Cheques (PDCs) issued, as Citibank cheques
will not be accepted post the migration.![green-tick]()
Your existing product benefits will stay the
same and we have introduced exciting new features to elevate your experience.
![green-tick]()
Please start using your new Axis Bank IFSC
immediately to avoid disruption to your banking experience. Click here for
details.
![green-tick]()
Your account number, debit card number, CVV
and debit card expiry will remain unchanged.![green-tick]()
The value of your EDGE
REWARDS Points earned per transaction will remain the same post
the migration.![green-tick]()
Your Standing Instructions (SI) and cards
saved on merchant sites will remain as it is.
Please select your account type
Debit Card Rewards Calculator
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For any further queries and more information, please select from below
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Frequently Asked Questions
Salary Accounts
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I be able to access my Citibank savings account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank savings account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1 st March ’23, you can visit any Axis Bank branch.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
I am currently a Citigold Private Client / Citigold / Citi Priority / Suvidha salary customer. Which segment will I be a part of, at Axis Bank?
You will be informed of your new segment prior to migration. Rest assured we will ensure there is no change in your experience port this migration.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your migrated account number and a locker will be allotted. Lockers are offered at a discounted rate, and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Will I be required to maintain a new minimum balance to avoid minimum balance charges?
Yes, you will have to maintain a minimum balance as per the Terms and Conditions of your new Axis Bank account and segment to avoid minimum balance fees being levied.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit
cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
I hold accounts with both Axis Bank and Citibank. What will happen to these accounts post migration? Should I close one account?
All your Axis Bank relationships will be tagged to a single Customer ID and you will be able to access and operate both accounts simultaneously.
Will I be required to maintain a minimum balance in my account, post migration?
Yes, there will be a new minimum balance requirement that customers will need to maintain. We will keep our customers informed in advance.
Will there be any change needed from my end with respect to any Citibank post - dated cheques that I issued prior to migration?
Yes, please start using Axis Bank Cheque Book delivered to you immediately. Any Citibank PDCs should be replaced with Axis Bank cheques as Citibank cheques will not be valid after migration.
Will any change occur in Citibank PO Box address post the migration?
Yes, now you can use Axis Bank PO Box services available in 30+ countries. Refer link.
Till what time I can continue using my old Citibank Cheque Book?
Once you receive the new Axis Bank Cheque Book, please start using it immediately as Citibank cheques will not be valid post migration.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which an Axis Bank Cust ID will be created and a locker will be allotted. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated andwill be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit
cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I be able to access my Citibank savings account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank savings account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1 st March ’23, you can visit any Axis Bank branch.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
I am currently a Citigold Private Client / Citigold / Citi Priority / Suvidha salary customer. Which segment will I be a part of, at Axis Bank?
You will be informed of your new segment prior to migration. Rest assured we will ensure there is no change in your experience port this migration.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which an Axis Bank Cust ID will be created and a locker will be allotted. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Will I be required to maintain a new minimum balance to avoid minimum balance charges?
Yes, you will have to maintain a minimum balance as per the Terms and Conditions of your new Axis Bank account and segment to avoid minimum balance fees being levied.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit
cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
Will there be any change to the distributor code of my investment portfolio?
Yes, all your holdings will reflect under Axis Bank Limited AMFI Code: ARN-0019.
I have already done my risk profiling with Citibank. How will my risk profile be migrated? How long will the same be valid for?
Your existing Citibank risk profile will be migrated to Axis Bank along with the existing expiry date. It will be valid till the expiry date or 1 year, whichever is earlier. Risk profiles at Citibank will be mapped to Axis Bank Risk Profiles as follows:
| Citibank Risk Profile | Axis Bank Risk Profile |
|---|---|
| IP1 | Risk Averse |
| IP2 | Conservative |
| IP3 | Balanced |
| IP4 | Growth |
| IP5 & IP6 | Aggressive |
In case your risk profile is in expired status, you will be prompted to update the same when executing your first investment transaction through Axis Bank Internet Banking or Mobile Banking App open or an Axis Bank branch.
In case you have multiple risk profiles across various Citibank investment accounts, the lowest risk profile will be migrated to Axis Bank.
How do I execute investment transactions in Mutual Funds, PMS, AIF and bonds post the migration?
You can make Mutual Fund transactions through Axis Bank Internet Banking or Mobile Banking App, open (Available to individual account holders). You can also reach out to any Axis Bank branch for the same.
Transactions in PMS, AIF and bonds can be executed through any Axis Bank branch. Sovereign gold bonds can be purchased through Axis Bank Internet Banking or Mobile Banking App open or any of the Axis Bank branch.
What happens to my ongoing Mutual Funds SIPs registered with Citibank? Do I need to give fresh mandate / Standing Instruction (SI) for the same?
All existing SIP registrations will be migrated and mapped to the corresponding Axis Bank Investment account. Similarly, all mandate(s) will be mapped to the migrated savings / current account.
Will I continue to get portfolio statements as I have been getting so far from Citibank?
Following investment reports will be available for you to download through Axis Bank Internet Banking / Mobile Banking platforms, open, in lieu of the erstwhile CRISIL reports:
- Portfolio holding statement
- Transaction statement
- Capital gain / loss statement
- Dividend (IDCW) statement.
These statements provide similar information as was available in the erstwhile CRISIL reports. The CRISIL reports will not be available post the migration.
How will my individual demat account be migrated?
Your individual Demat account will be migrated from Axis Bank DP ID IN300685 to Axis Securities Ltd. DP ID IN304295. This is being done to ensure that you can avail the full suite of services offered by Axis Group including trading accounts / facilities at attractive pricing.
How will this migration affect my existing Demat?
Your existing holdings will be seamlessly migrated to Axis Securities Ltd. DP ID IN304295. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Will my DP ID / Client ID change after the migration?
Yes, DP ID will change to Axis Securities Ltd. DP ID IN304295. However, the Client ID may change in certain cases, and we will keep you informed of the same.
Will there be any changes in the way I access my demat account online?
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open.
Will there be any changes in the fees or charges associated with my demat account, post the migration?
Schedule of Charges (SOC) associated with your demat account will remain unchanged on account of migration.
How will this migration affect my existing demat holdings and transactions?
Your existing holdings will be seamlessly migrated from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). This is being done with the objective of offering you a full suite of services from Axis Bank. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Will my DP ID / Client ID change after the migration?
Yes, your DP ID will change from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). However, Client ID may change in certain cases only, and we will keep you informed regarding the same.
Will there be any changes in the fees or charges associated with my demat account post the migration?
Schedule of Charges (SOC) associated with your demat account will remain the same on migration.
Can I access my demat account online?
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open.
I would be a Burgundy / Burgundy Private Client post transition; will I continue to receive updates about my Insurance Policy / Policies from the Bank?
Yes, every month, you will receive One Glance Statement (OGS) on your registered email ID from Axis Bank, which will include details of your Life Insurance Policy / Policies bought through the Bank. Additionally, you may also log in to your net banking to download a consolidated statement for your Life Insurance Policy / Policies’ details.
For Non-Life Insurance Policy details, you may reach out to the insurance company directly or seek help from your Relationship Manager / Service Relationship Manager. Furthermore, you can Click here to contact your insurance company
I am a Priority customer post transition. Will I continue to receive updates about my Insurance Policy / Policies from the Bank?
For Life Insurance & Non-Life Insurance Policy details, you may reach out to the insurance company directly or seek help from your Relationship Manager / Service Relationship Manager. Click here to know more about our various insurance partners.
Who should I contact for insurance-related requests such as servicing, surrender, cancellation, and complaints claim etc.?
You can reach out to your Relationship Manager or visit your nearest Axis Bank branch for any support you might need. Click here to know more about our various insurance partners.
Will the change in IFSC affect the payout of an Insurance Policy?
Yes, the IFSC will certainly need to be updated with your insurance company for seamless premium payment. For your convenience, we will centrally update the Axis Bank IFSC with our insurance partners - Aditya Birla Sunlife, Max life, and Tata AIA. However, if you have purchased an Insurance Policy from any other insurer e.g. HDFC Life, Bajaj Alliance, LIC, ICICI Prudential Life etc. then we would request you to reach out to your insurance company to update the new IFSC.
What is the process of cancellation of standing instruction for my Insurance Policy / Policies on my Bank account?
In case you wish you cancel and existing Insurance Policy on your Bank account, you can give your cancellation request at your nearest Axis Bank branch or reach out to your Relationship Manager / Service Relationship Manager.
Can I give fresh standing instruction on my bank account through Axis Bank branches?
We would request you to give fresh standing instruction for renewing the premium of your policy, directly to your insurance company. If you need further help, please do not hesitate to reach out to your Relationship Manager or our Phone Banking Team.
Will my insurance premium continue to be debited through the standing instruction set up on my account?
Yes, there is no change in the process of debiting your insurance premium on your account via standing instruction, and your renewal premium payment will continue to be debited through the account on the due date.
Can I set up new renewal instructions on Axis Bank Internet Banking or Mobile Banking App, open, post migration?
Yes, you can easily set up renewal instructions by accessing the Axis Bank Biller Section on Axis Bank Internet Banking.
Will my account number also change?
Across this transition journey, we are working towards a seamless migration for you, with minimal changes. We are pleased to inform you that there is no change to your account number (savings and current), even after the migration.
When is the IFSC expected to change? What will happen to the payments that I am expecting into my Citi account?
Your Citi IFSC will remain active until July 5th, 2024, request you to start using the new Axis Bank IFSC linked to your specific branch immediately to avoid banking disruption post the migration date.
Further, to help you during this transition phase, we will be able to accept payments in your existing bank account with either your Citi or Axis Bank IFSC till July 5th, 2024. Upon the completion of migration, payments made using the Citi IFSC will be returned as the existing Citi IFSC will not be accepted.
I have given my Citi account number and Citi IFSC to many people. What will happen to the payments that I am expecting?
Citi IFSC will remain active until the completion of migration, which is expected by the first half of the FY 2024-25. Up till then, you can use either of the Citi or Axis Bank IFSC seamlessly. However, to get accustomed to the change, we would recommend that you can start using the Axis Bank IFSC linked to your specific branch immediately. Upon the completion of migration, payments using the Citi IFSC will be returned.
Also do note, that remittances or payments to your Citi accounts from any other bank account will compulsorily need to change post the migration date to the new Axis Bank IFSC. To ensure seamless banking, we request you to proactively do the following:
- Please share your new IFSC details with your various remitters, suppliers, tenants, friends, or family, and ask them to use the new IFSC for any future payments.
- All third parties would need to delete your existing payee details saved in their bank account. They can then add you as a new payee with the Axis Bank IFSC and your existing account number.
My monthly electricity bill, OTT subscription etc. is paid automatically as a Standing Instructions setup using my Citi account. Can this continue as is?
Yes, all standing instructions set up in your Citi account (bill payments, credit card repayments, OTT subscription payments etc.) will continue to be valid and no action needs be taken at your end even after the migration. Your Citi Credit Card and loan repayments from your existing Citi account will continue to be processed as currently scheduled by you.
My Loan EMI is automatically paid from my Citi account monthly as a NACH mandate. Do I have to make any changes to this?
To make this transition a smooth one for you, we are working closely with NPCI to have the NACH mandates raised in your Citi account (e.g., mutual fund purchases as Systematic Investment Plans (SIP), insurance premium debits, loan repayments etc.) to be centrally updated with the new Axis Bank IFSC. This change would also require support from the sponsor bank, and we will individually reach out to you, well in advance, in case any action is needed from you.
I have given my Citi account to my equity broker as the payment account for my share trading / broking account. Is there something I need to do in this regard?
Yes, please do update the Axis Bank IFSC with all equity brokers (trading and broking accounts) to whom you may have provided your Citi account details.
I make mutual fund investments through BSE Star and NSE NMF. What action should I take?
We would request you to initiate change in the IFSC with BSE Star/ NSE NMF directly and have your Citi IFSC updated with the Axis Bank IFSC.
What happens to non-life insurance payouts which will be credited in your Citi account?
In case of Non-Life Insurance policies related payment, please do provide the Axis Bank IFSC at the time of claim processing.
I have given my Citi account to receive my pension, annuities, and insurance maturity proceeds. What will happen to the same?
For recurring pay out of insurance policies (annuity, maturity proceeds, pension proceeds, money back etc.) purchased through our insurance partners like Birla Sun Life, Max Life, and Tata AIA life, we will engage with our insurance partners to update the Axis Bank IFSC for uninterrupted pay-outs.
Please do reach out to all insurers other than the ones mentioned above and update the Axis Bank IFSC to avoid inconvenience or interruption in these annuity/ pension/survival payments.
What happens to the Citi cheque book, and any post-dated cheques issued already by me?
Your new Axis Bank cheque book with the new IFSC was delivered to you by end of April 2024. Please cancel all post-dated cheques given by you to vendors, financial institutions, property owners, etc. and replace with the new Axis Bank cheques. In case you need additional cheque leaves, please log on to your Citibank online banking or mobile banking application and place the request.
Further, we will be able to clear Citi cheques till July 5th, 2024, post which Citi cheques will be returned as Citi IFSC will cease to exist.
I have received a chequebook from Axis Bank, but I do not have an account in Axis Bank. What should I do?
Further to the transfer of Citi’s consumer banking business in India to Axis Bank, your Citi account will be migrated to Axis Bank at the time of final migration. While we have ensured that there is no change to the account number for your convenience, we are sending you Axis Bank branded cheque books along with your new IFSC and MICR. You can start using your Axis Bank cheque book immediately on receipt and stop using the earlier Citi cheque book. More details on your new Axis Bank account will be sent to you via email on your registered mail address.
Can I continue using my existing Citi cheque book?
No, it is essential to switch to the new cheque book provided by Axis Bank, as it contains updated IFSC and MICR. Any cheques issued from Citi cheque book should be presented for clearing by your beneficiary before June 25th, 2024, post which, Citi cheques will not be honoured.
I want a new cheque book. How can I place a request for a cheque book?
You may place request for new cheque book via the Citi Mobile App, or Citibank Online till the migration. Post that, you will be able to place a request from the Axis Bank Internet Banking or the Axis Bank Mobile App, Open.
I want to use my new Axis Bank cheque as a bearer cheque. Is it possible?
Yes, you can use your new Axis Bank cheque book as a bearer cheque with the caveat that it should only be redeemed at one of the Citi 34 branches as have been appended in the list of branches above.
Can I use Axis Bank kiosks and drop boxes for my Citi cheques?
While you can use Axis and Citi drop boxes to deposit your Citi cheques, you should not be using Axis Bank kiosks to deposit the same.
Do I need to submit for Positive Pay while issuing the new Axis Bank cheques?
As per Axis Bank guidelines, for all cheques valued above INR 5 Lakhs, it is mandatory to go through PPS (Positive Pay), failing which the cheques will not be honoured. All cheques valued below 5 Lakhs will be honoured even without Positive Pay confirmation.
How do I set up my Positive Pay?
Please follow the following steps to submit a Positive Pay confirmation.
- Log in to your Citibank online page: https://www.online.citibank.co.in/
- Click on the ‘Banking’ tab
- Click on the ‘Positive Pay’ option on the left tab
- Fill in your account number, cheque number, cheque date, amount, and beneficiary name.
- Once done, just submit the same, and the Positive Pay will be raised
How much time will it take to clear the new Axis Bank cheques when issued to another Axis account holder?
All cheques issued including those given to existing account holders in Axis Bank, will be cleared on a T+1 basis as per current CTS clearing timelines, until migration is completed.
How do I log into Axis Bank Internet Banking and Mobile Banking App, open?
Please follow the below steps to register on Axis Bank Mobile app, open: (Starting 15th July 2024)
- Download open from Play store / App store.
- Open the app and click on “Login to your Axis account”.
- Allow access to the asked permissions for seamless experience.
- Verify your mobile number using SMS.
- Complete the registration via methods like OTP authentication, Citi-branded Debit Card /Credit Card/ Forex Card or loan details.
- Enter a nickname for your account.
- Create MPIN and enable biometrics to secure the application.
Here are the steps to register on Axis Bank Internet Banking: (Starting 15th July 2024)
- Visit Axis Bank Internet Banking Here
- Click on ‘Login’ on First Time Login for Former Citibank Customer section.
- Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
- Set your password, security questions and login ID.
- Use your Login ID and password to log in to Axis Bank Internet Banking
What is the Customer ID on the Axis Bank Internet Banking login page?
Axis Bank Customer ID is a unique 9-digit numeric ID. When logging in to Axis Bank Internet Banking and Mobile Banking App, open, you will have to register yourself. To retrieve the Customer ID, please select the OTP process. Click on ‘Get Customer ID’ and enter registered mobile number and PAN details. You will receive an OTP for confirmation and after confirmation, you will receive the Customer ID.
Will my Citi payees be migrated to Axis Bank?
- Yes, payees added to your Citibank account will be migrated to Axis Bank. However, please note:
- If a payee with the same account number is present in your existing Axis Bank as well as Citibank account, then the Axis Bank payee would be retained, and Citi payee will not be migrated to avoid duplication.
- If there are two different account numbers with the same nickname, then Citi payee name will be automatically appended with the last 4 digits of the account to help differentiate.
- Axis Bank does not allow special characters in payee name / nick name. Hence, any special characters in Citi payee name / nickname will be replaced by a space (except for ‘&’ which will be replaced by ‘and’), upon the migration.
Will I be able to view all past Citi transactions on Axis Bank Internet Banking and Mobile Banking App, open?
You can download the Statement of Account for the last 3 years to see the transaction details from Axis Bank Internet Banking and Mobile Banking App, open. However, the fund transfers done prior to migration date will not be available in the ‘History’ section of Axis Bank Internet Banking and Mobile Banking App, open.
Can I view Fixed Deposits (FDs) opened in Citibank in Axis Bank Internet Banking and Mobile Banking App, open?
Yes. You can view your Fixed Deposits (FDs) opened in Citibank from Axis Bank Internet Banking and Mobile Banking App, open.
Will I get the same conversion ratios on reward points redemption?
There will be no change in the conversion ratios on reward points redemption. Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. Rest assured, the value and benefits of these points will remain unchanged, and they will continue to remain, never expiring.
Where will I see the migrated rewards points on Axis Bank Internet Banking or Axis Bank Mobile app, open and what will be the redemption process?
Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. These EDGE Rewards Points can be seen in Axis Bank Internet Banking and Mobile Banking App, open under EDGE Rewards section.
Here is the Navigation:
Log into Axis Bank Mobile app, open > Home Page > Hamburger Menu > Reward Points
Log into Axis Bank Internet Banking > Home Page >Left Flyout menu > EDGE Rewards
For Redemption:
- Login into your bank’s mobile app or internet banking.
- Visit the EDGE Rewards section.
- Explore the various categories and select the item of your interest.
- Confirm the redemption.
- Once done, items will be shipped to your home. Vouchers will be sent to your email ID.
Can the points be transferred / converted to EDGE Miles?
Yes, they can be transferred to Miles.
Will I be able to use the Citibank UPI ID post the migration to Axis Bank?
Your Citibank UPI ID will stop working post the migration. If you have registered your UPI using your Citibank account on third-party UPI applications, you will be required to re-register on UPI using your new Axis Bank account.
How will I register my new Axis Bank account on UPI?
Starting 15 July, you can register your new Axis Bank account on UPI by logging in to the Mobile Banking App, open or via any third-party applications like Google Pay, PhonePe, etc. using the add bank account option.
If I register my Axis Bank account on third-party UPI applications (e.g. Google Pay, Paytm, PhonePe etc.), will my UPI ID or Virtual Payment Address (VPA) remain the same?
While your profile with the UPI application will remain the same, the third-party application may choose to assign a new UPI ID for this new account. It is recommended that you re-check the UPI ID post registration before sharing the details with anyone.
Your UPI ID may change for third-party apps like Google Pay, PhonePe, Amazon Pay, and WhatsApp. For other apps like BHIM, Samsung Pay, Cred etc, your UPI ID or Virtual Payment Address (VPA) will remain the same
I use multiple UPI applications (Mobile Banking App or third-party applications like Google Pay, PhonePe). Will I have to register my Axis Bank account in all applications after the migration?
Yes, you will have to link your account on all applications. However, once you set up your PIN on any application, you need not set the PIN again on other application(s). Once you register on the Mobile Banking App, open by Axis Bank, and set the PIN, you will not have to set the PIN again on other third-party applications during registration. We recommend registering on the Mobile Banking App, open for a seamless transition.
If somebody makes a payment to my Citibank UPI ID using Google Pay or PhonePe after the migration, will the payment go through?
In case someone sends money to your account using your Citibank UPI ID, the transaction at the sender’s end would fail and the funds would be returned to your sender’s account. Toavoid the same, re-register your UPI ID with the Mobile Banking App, open or any third-party UPI application and share the new UPI ID with the sender.
If somebody makes a payment to my phone number linked to my Citibank account after the migration, will the payment go through?
Post the migration, if someone is making a payment to you via UPI using your phone number,the funds will be credited to one of your other linked accounts. In case your Citibank account was the only account linked to UPI, the payment will not go through. To avoid the same, re-register your UPI ID with the Mobile Banking App, open or any third-party UPI application and share the new UPI ID with the sender.
I have shared the UPI QR code generated for my Citibank account through third-party UPI applications to receive money, will that continue to work post the migration?
No, the QR code will also cease to function post the migration and will result in failure of the transaction. You will have to generate a new QR code for your newly linked Axis Bank account and share the same for receiving funds.
Will there be any change in the transaction limits or the number of transactions that can be done, post the migration?
Existing daily UPI limits for fund transfer and merchant payments will continue to apply for the newly migrated accounts. However, for a new registration, you can send only upto INR 5,000 in the first 24 hours, on Android devices. For iOS users, there is a limit of sending upto INR 25,000 for the first 120 hours i.e., INR 5,000 for every 24 hours for 5 days after registration and linking an account. Limits may vary across UPI Apps for iOS.
Will I be able to use UPI autopay / mandates after the migration?
With your new Axis Bank account, you can now set up UPI autopay / recurring mandates.
What will happen to the refunds / complaints I have raised for UPI transactions done on my Citibank account prior to the migration?
Resolution for the complaints or queries raised prior to the migration will happen through your Axis Bank account post the migration. Any refunds that are to be received, will be credited to your Axis Bank account.
I had initiated a UPI transaction some time before the migration day, funds were deducted from my account but the recipient did not receive the same. Will I receive a refund for this?
After checking the details of the transaction, a refund or confirmation of completion, as applicable, will be shared with you. If a refund has to be issued, the same will be credited to your Axis Bank account.
Will my Citibank UPI transaction history be transferred to Axis Bank?
Yes, your Citibank UPI transaction history for your account will be transferred to Axis Bank. However, it will not be visible on the Mobile Banking App, open or Internet Banking for you to view. You can reach out to our phone banking team for any queries and concerns regarding your past transactions. Call 1800 103 5577, 1860 419 5555 for more information.
Disclaimer: Select set of FAQs are listed here. For complete list, please visit the product page.
Contact Now
- Call us at 1860-419-5555 or 1860-500-5555 (local charges applicable) / 18001035577 (Toll Free)
- Chat online at www.axisbank.com/support
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Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.
