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Transition of Citibank Personal Loans
Axis Bank offers Personal Loans to effortlessly meet your various financial requirements, be it travel, sudden medical expenses, shopping or home renovation.
We are delighted to inform you that the final migration of Citibank Personal Loans to Axis Bank is expected to be completed in the first half of Financial Year 2024-25. We will communicate the final migration date to customers, with adequate advance notice.
Rest assured, balance tenure, EMI, Rate of Interest (ROI), and Terms and Conditions applicable on your loan will remain the same. Upon completion of the migration of your loan to Axis Bank:
- • We will provide customers with a new Axis Bank Personal Loan Account number.
- • We will assign customers a unique Customer ID offering a single view of all relationships with Axis Bank.
- • Customers will be able to view and manage loans via Axis Bank Internet Banking and Mobile Banking App, open
Click here to know more about the benefits of Axis Bank Personal Loans, tailored to meet your varied needs.
For any further queries and more information on Personal Loans
Frequently Asked Questions
Will a new Loan Agreement be signed between me and Axis Bank and will any charges / stamp duty be levied?
There is no need to enter into a new agreement with Axis Bank and you will not be required to pay any additional stamp duty / charges on account of the migration.
Will there be any change in the loan account number?
Yes, new Axis Bank Personal Loans account number and Customer ID (CIF) will be communicated via email / letter post the migration.
What will be the new Rate of Interest (ROI) structure?
There will be no change to the ROI structure of your loan and it will remain the same as per the Terms and Conditions entered with Citibank.
Will there be any change in the tenure or EMI due date or Repayment Schedule of my loan post the migration?
There will be no change to the tenure or EMI due date or Repayment Schedule of your loan. It will remain as per the agreement entered with Citibank.
How will repayment of my loan reflect in bureau?
Repayment will reflect towards Axis Bank. There will be no disruption in reporting owing to the migration.
Do I need to give fresh mandate for SI (Standing Instruction) / NACH (National Automated Clearing House) for payment of loan EMIs?
Any existing mandates will be automatically migrated to the new loan account. However, if you are making payments through NEFT from any other bank account, please update the payee details with your new loan account number and new Axis Bank IFSC - UTIB0000245.
How can I access my previous and current month Statement of Account (SOA)?
You can log into Internet Banking or the Mobile Banking App, open to view the Statement of Account, or contact our Phone Banking team on 18604195555 / 18605005555 (charges applicable) or 18001035577 (toll-free) to place a request for SOA.
How can I foreclose my existing loans? What are the foreclosure charges that would be applicable? How can I access No Objection Certificate (NOC) post loan closure?
Please visit the nearest Axis Bank Loan Centre for placing foreclosure requests.There will be no change to the foreclosure charges applicable on your loan on account of the migration. Post loan closure, you can download the NOC through Internet Banking or the Mobile Banking App, open.
Do we need to change the payee details if I have already added the Personal Loans account number for NEFT payment in another bank account?
Yes, the payee details need to be changed. Please delete the old payee and create a new one with the new loan account number and new Axis Bank IFSC – UTIB0000245
How can I pay my overdue Personal Loans EMI online?
Post migration, “Make Payments” option on Axis Bank website can be used for payments. Please click here for making overdue loan payment.
Will there be any changes in the policy on fresh loans or top-up loans?
As a customer, you can avail fresh loans or top-up as per your eligibility. Axis Bank policies will be applicable for all new loans post the migration. You can apply through Internet banking or the Mobile Banking App, open. Alternatively, you can visit here to apply for a loan.
What is penal charge? How much penal charge will be applicable on personal loans?
Penal charge is a type of penalty levied on loan account for various breaches. It could be levied for financial irregularities like overdrawing in account, delay in servicing of interest and / or repayment of instalment / EMI, etc. Please note penal charge will be levied at 8% p.a. above current applicable interest rate (aggregate not exceeding 24% p.a.) post the migration. Penal charges will be subject to GST. There shall be no further interest charged on the penal charges
Should you have any queries , please click here for detailed FAQs regarding penal charges.
Contact Now
- Call us at 1860-419-5555 or 1860-500-5555 (local charges applicable) / 18001035577 (Toll Free)
- Chat online at www.axisbank.com/support
- Visit our Loan Centres, Click here
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.