Yes, the IFSC will certainly need to be updated with your insurance company for seamless premium payment. For your convenience, we will centrally update the Axis Bank IFSC with our insurance partners - Aditya Birla Sunlife, Max life, and Tata AIA. However, if you have purchased an Insurance Policy from any other insurer e.g. HDFC Life, Bajaj Alliance, LIC, ICICI Prudential Life etc. then we would request you to reach out to your insurance company to update the new IFSC.

If you have a standing instruction mandate for your premium payment and it has not been debited as per schedule, please do contact the insurer directly in this regard. In case you are unaware of a mandate that led to a premium payment debit from your account / card, contact your Relationship Manager / Service Relationship Manager, or reach out to the home branch, and raise a redressal request.

Yes, you can set up a fresh standing instruction on your credit card by directly contacting the insurer. If you need further help, please do not hesitate to reach out to contact your Relationship Manager or our Phone Banking Team.

After migration, you can log in to Axis Mobile Banking, open by Axis Bank / Internet Banking in few easy steps: Internet Banking > MPIN > Bill Pay & Recharge > Manage Billers > 3 dots > Delete.

In case you wish you cancel and existing Insurance Policy on your Bank account, you can give your cancellation request at your nearest Axis Bank branch or reach out to your Relationship Manager / Service Relationship Manager.

We would request you to give fresh standing instruction for renewing the premium of your policy, directly to your insurance company. If you need further help, please do not hesitate to reach out to your Relationship Manager or our Phone Banking Team.

There is no requirement to submit any extra details if your existing policy / policies’ status is active. If you need any further help in this regard, please reach out to your insurance company directly. Click here to know about our various insurance partners.

We regret the inconvenience caused and would request you to please check whether you have registered your correct email ID with the Bank. In case this needs to be updated, please reach out to your nearest branch.

Additionally, if you are a Burgundy or Burgundy Private client, you may log in via net banking to download the consolidated statement, where your Life Insurance Policy / Policies’ details will be available.

Yes, there is no change in the process of debiting your insurance premium on your account via standing instruction, and your renewal premium payment will continue to be debited through the account on the due date.

As per the RBI e-mandate, please do note there is an important change in the process of debiting renewal premium through your card.

Individual Life Insurance Policy:

a) We will continue to debit the premium through your credit card if the premium amount is less than or equal to ₹1 lakh per month.

b) For renewal of a premium above ₹1 lakh per month, you will have to log in to Internet Banking and you need to authorise the transaction through an OTP under the biller section of the online banking page.

For Non-Life Individual Insurance Policy premium payments, we will not be able to debit your credit card for renewal premium payment, due to process limitations. The insurance company will reach out to you to set up renewal instructions on your policy.

For Non-Life Group Insurance Policy, there is no change in the existing process of debiting premium on your credit card, subject to OTP authentication.

Furthermore, you can reach out to your nearest Axis Bank branch for help or reach out to the insurance company directly. Click here to know about our various insurance partners.

Yes, you can easily set up renewal instructions by accessing the Axis Bank Biller Section on Axis Bank Internet Banking.

Post migration, the physical standing instruction on your credit card will be converted into digital mode by the Bank (in adherence to the RBI e-mandate guidelines).

• Life Insurance Policies: Premium payment will be done automatically for premiums amounting to ₹1 lakh and with an OTP authentication for premiums above ₹1 lakh.

• Non-Life Individual Insurance Policies: You need to pay the premium directly to the insurer or set up renewal instructions with the insurer for recurring payments.

• Non-Life Group Insurance Policies: There is no change in the existing process.

For any support you might need, please do not hesitate to reach out to your Relationship Manager or your nearest Axis Bank branch. You may also contact the insurance company directly. Click here to know about our various insurance partners.

Please contact your insurance company for any updates if you have purchased a policy outside of the Bank.