There have been no changes in Terms and Conditions owing to the migration. In case there is any change, we will ensure to keep you informed well in advance.

Yes, you will be assigned a new number and details of the new loan account number will be sent to the customers via SMS / email / letter post migration.

There will be no change in the interest rate of your loan owing to the migration. If the interest rate on your loan is variable, it will continue to adjust according to the changes announced in the benchmark rate to which it is linked, in accordance with the repricing reset cycle applicable on the loan. You will be informed of any changes with prior notice.

If your loan is benchmarked against the Citibank Mortgage Prime Lending Rate (CMPR), Base Rate or Marginal Cost Lending Rate (MCLR), it will not undergo any change. However, if your Citi Mortgage loan was linked to Treasury Bill Linked Rate (TBLR), the same has been moved to Repo Rate published by Reserve Bank of India (RBI). The interest rate on your loan will remain the same and the spread between the interest rate and benchmark / reference rate has been suitably adjusted. If you wish to discontinue with the Repo Rate linked loan, you can close or transfer your loan to other lenders without any prepayment penalty.

There will be no change in SOC for existing loan accounts post migration. You will be informed of any changes with prior notice

No, a fresh mandate is not required. Your existing EMI mandates will be automatically migrated and will continue as they are.

To make the payment towards EMI, please visit Overdue Loan Payments - Axis Bank

There will be no requirement for a fresh sanction and the existing sanction will be honoured.

You can visit the nearest Axis Bank Loan Centre or contact our Phone Banking numbers on 18604195555 / 18605005555 (charges apply) or 18001035577 (toll-free), to place a request for loan related documents.

Post-migration, you can visit the nearest Axis Bank Loan Centre regarding any loan related queries.

Please visit the nearest Axis Bank Loan Centre to place foreclosure requests. You can find the list of our Loan Centres by visiting.

The responsibility of safe keeping of the document rests with Axis Bank. All the documents you have submitted will continue to be stored safely.

Yes, you can apply for a top-up on your existing loan and the same will be evaluated as per Axis Bank's policy.

There will be no change in the tenure / EMI of the loan on account of the migration. You will be informed of any changes with prior notice.

The repayment will reflect towards Axis Bank. There will be no disruption in reporting.

You can visit the nearest Axis Bank Loan Centre with a valid ID and original address proof for verification.

Yes, details of the new account number will be sent to the customers by SMS / email / letter post the migration.

While all features, Terms and Conditions of your Home Credit Vanilla Loan Account remain the same, the interest saved due to the balance maintained in your linked Current Account will be adjusted towards the principal outstanding of your loan, instead of being added to your Current Account balance for future withdrawal. This will help reduce the tenure of your loan and accelerate repayment.

Yes, you would be able to enjoy the same product with Axis Bank as well.

No, your account will be converted to Home Credit Fast Track variant where the interest savings will be adjusted towards the loan outstanding post conversion.

You have the option to close or transfer your loan to other lenders without any prepayment penalty. Please visit Axis Bank Loan Centre to place a request for the same.