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Commercial Vehicle and
Seamless Transition for Citibank ABF Customers
We are delighted to inform you that the final migration of your Commercial Vehicle/ Construction Equipment/ Asset Backed Finance loan to Axis Bank has been completed on March 11, 2024.
Rest assured, the terms & conditions and Schedule of Charges applicable on your loan remain the same. Upon completion of migration of your loan(s) to Axis Bank:
• We will provide you with new Axis Bank loan account number(s).
• We will assign you a unique Customer ID (CIF), offering a single view of all your relationships with Axis Bank.
Click here to know more about the benefits of our loan products that are tailored to propel your business towards success.
For any further queries and more information, please select from below
Frequently Asked Questions
What will happen to my Citi Asset Backed Finance / Commercial Vehicle and Construction Equipment Loan Account?
This is further to the acquisition of Citi’s consumer banking business in India by Axis Bank, on March 1, 2023. Effective March 11, 2024, your loan/s have been fully migrated to Axis Bank systems.
Will I get my TDS certificate before the completion of migration? How will I receive it?
Yes, you will receive the TDS Certificate for the period from 1stMarch ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.
Will I be required to sign any additional documents?
There are no additional documents required for a seamless migration. You would have already been requested to replace PDCs in favour of Citi loan account to either NACH Mandate, or PDCs favouring Axis Bank. We will keep you updated should there be any requirement of additional documents.
Will there be any change in the tenure or repayment schedule of my Loan?
There will be no change to the tenure or repayment schedule of your loan and will remain as per the agreement entered into with Citi.
Will my loan account number change?
Yes, your customer ID (CIF) and loan account number(s) will be communicated by SMS / email post the migration.
How will I know my new loan number?
The new customer ID and loan account details will be communicated via SMS / email / letter post the migration.
What will be the new ROI structure?
There will be no change in ROI for all existing and active loans availed before March 1, 2023 which have been transferred from Citi to Axis Bank, on account of this migration.
Will there be any change to the charges applicable on my loan?
There will be no change to the charges applicable to your loan on account of the migration. It will remain as per the agreement entered into, with Citi. We will keep you updated, should there be any changes.
Do I have to pay any additional fees / charges for migration of my loan account to Axis Bank?
No, there are no charges to be paid for the migration.
Will the lien on my Registration Certificate change?
There will be no change to the lien on your Registration Certificate.
How can I access my Statement of Account (SOA) and Repayment Schedule?
You can visit the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
How will repayment of my loan reflect in Bureau? Will there be any disruption in reporting to Bureau due to the migration of the loan?
Repayment will reflect towards Axis Bank. There will be no disruption in reporting.
Do I need to make any new / separate arrangement for my loan repayment?
You should continue to make payments through existing modes and there is no immediate change. Any existing mandates will be automatically migrated to the new loan account. If you have given post-dated cheques (PDC) towards repayment of your loan, we would reach out to replace the same with e-NACH, or issue new PDCs towards the new loan account numbers.
When can I start accessing Axis Bank customer service channels for queries on my loan?
You can reach out to our customer service channels, starting March 11, 2024.
How can I foreclose my existing loans?
You will have to visit the nearest Axis Bank Loan Centre for foreclosure requests. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter.
Who can I approach for closure of legal case for recovery of dues and/or settlement? Who will service the loans, issue No Objection Certificate (NOC), renew permit / hand over original invoices for our vehicles / equipment / or help settle accident or theft claims?
You can visit the nearest Axis Bank Loan Centre for the same. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter .
How can I get duplicate statements / NOC / duplicate NOC / invoice for my registered asset?
You can request for Statement of Account (SOA) / Repayment Schedule/ NOC / duplicate NOC / duplicate statement / invoice post closure by visiting the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
When can I get my interest certificate / Statement of Account for Financial Year 2023-24?
You can visit the nearest Axis Bank Loan Centre (you can find the list of our Loan Centres here https://www.axisbank.com/Loancenter). You may also contact our Phone Banking on 1860-419-5555 / 1860-500-5555 (charges apply) or 18001035577 (toll-free).
Where can I place a request for change in mobile number or address of my loan account?
You can visit the nearest Axis Bank Loan Centre, with a valid Identity & address proof in original for verification. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter .
How do I remove hypothecation marked against my vehicle?
You can place a request for NOC by visiting the nearest Axis Bank Loan Centre post loan closure. Thereafter, you can remove the hypothecation by placing a request with the RTO. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter .
My Vehicle (asset) got repossessed by Citi. What is the way ahead?
You can visit the nearest Axis Bank Loan Centre for further assistance on the issue. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter .
I have a settlement letter, however now I am not able to meet the terms. Can I get into a fresh settlement with Axis Bank?
Yes, you can get into a fresh settlement with Axis Bank. Please visit the nearest Axis Bank Loan Centre for further assistance on the issue. You can find the list of our Loan Centres here https://www.axisbank.com/Loancenter .
Will there be any changes in the policy on fresh loans or top up loans or refinance loans w.r.t interest & benefits post the migration date?
Axis Bank policies will be applicable for all new loans post the migration.
For loans booked in Citicorp Finance India Limited (CFIL), what will happen to my TDS refunds, and who will process it?
Tax deducted and paid in the name of CFIL until February 28, 2023 will be refunded by CFIL. You can write to serviceindia@citi.com as per the existing process of verification of documents related to TDS credit.
Until which period TDS had to be deducted / paid for loans booked in Citicorp Finance India Limited (CFIL)?
Up till the February 28, 2023, you should have deducted and paid tax in the Permanent Account Number (PAN) of CFIL.
Do I need to continue deducting TDS post transfer of the portfolio to Axis Bank?
No, you are not required to deduct TDS post March 1, 2023. As per the provisions of Section 194A of the Income-tax Act, 1961, no tax is required to be deducted from interest paid to any banking company to which the Banking Regulation Act, 1949, is applicable.
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- Call us at 1860-419-5555 or 1860-500-5555 (local charges applicable) / 18001035577 (Toll Free)
- Chat online at www.axisbank.com/support
- Visit our Loan Centres, Click here
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.