Terms and Conditions - Current Account

As a Current Account Holder, I am subject to the below Terms and Conditions (T&C). Any changes to the T&C will be available on the website www.axisbank.com only.

Account opening/service provision: All services, including opening of the account are subject to verification of information/documents provided by me. In the event this account is not opened, the initial funding amount will be refunded to me in the same source through which funding was done.

Services: All services will be provided by Axis Bank on a best effort basis. The complete list of services available to me will be available on www.axisbank.com.

Fees & Charges: All services will be provided by Axis Bank on a best effort basis. The complete list of services available to me will be available on www.axisbank.com.

Change in Fees & Charges and Services: Any change/discontinuation of Fees & Charges and Services will be intimated to me at least 30 days in advance through letter/SMS/website/email or other means.

Recovery: If no funds are available in the account to pay fees/charges, I authorize Axis Bank to set off any available credit, including amounts flowing into the account from collection proceeds or any deposits.

Inoperative Account: No transactions induced by me in the account for a period of 2 years or more is treated as an Inoperative account.

Account Freeze: I authorize the bank to freeze my account in the following circumstances, with intimation to me except where specified otherwise
a) Balance in the account remaining zero for 3 months or more
b) If it is suspected by the bank that transactions in my account are not initiated by me (the Bank will not assume any liability for the transactions already executed.
c) If it is suspected that my account is being misused as a money mule, a channel for unauthorized money pooling or a conduit for any illegal activity (I will not receive a notice in this case).

Account Closure: I authorize the bank to close my account, with intimation to me, in case the bank is not able to verify my identity/obtain the necessary documentation either because I don’t cooperate or if the data/information provided by me is not reliable.

Transactions: Any instructions to Axis Bank regarding the account, both of a financial/nonfinancial nature (eg: Issuance of Chequebook/card, financial transactions, updation of personal details, etc.) will be provided by me through the authorized channels only, which will be specified by the bank, based on regulatory guidelines prevailing at that time. Axis Bank is not expected to act on instructions that do not come in through the authorized channels, but reserves the right to act upon its discretion to provide such facilities under extraordinary circumstances.

Channel facilities: All channel facilities provided by Axis Bank including Debit Cards, ATM Cards, ATMs, Internet Banking, etc. are subject to specific guidelines that are provided in the website, through other communication such as MITC, COC, etc. Axis Bank is not liable for fraud in the event that I disclose sensitive information such as passwords, PINs, or IDs to anybody. I also undertake to inform the bank immediately in case of loss of cheque leaf(s), Credit/Debit Card(s) linked to my account.

Debit Card: The usage of the Debit card will be in accordance with the Exchange Control Regulation and in the event of any failure, the card holder will be liable for action under the Foreign Exchange Management Act 1999 and the amendments there of stipulated by the Reserve Bank of India.

Disclaimer for Axis Bank Internet Banking: “I acknowledge that the issue, usage of Axis Bank Internet Banking facility is governed by terms & conditions in force from time to time as set forth on the www.axisbank.com and agree to abide by the same. I am aware that Axis Bank Ltd does not seek any information relating to login ID/Password in any form including through e-mails from its customers. I further agree and confirm that Axis Bank shall not be liable for any losses arising from my sharing/disclosing of login ID, password, cards, card numbers or PIN (Personal Identification Number) to anyone, nor shall make claims on the bank for any unauthorized use. I shall take all precautions to protect my/our account details so as to avoid any unauthorized use.

Personal Information:
a) Any updation of my details including personal information, becoming a non- resident Indian, change of address, etc. will be provided by me to the bank, along with the documents of proof within 2 weeks. I agree to indemnify Axis Bank for any fraud, loss or damage, due to my providing the wrong information or not updating the information that may occur to me and to Axis Bank and based on which the bank may act as true and correct.
b) All information provided by me of any nature (including personal & sensitive information) will be used in the provision of services or facilities, facilitation of transactions, providing information and updates (including value-added services), research and analytics, credit scoring, verification, participating in telecommunication or electronic clearing network as may be required by law/customary practice by the bank.
c) All information provided by me of any nature (including personal & sensitive information) can be shared with agencies/service providers who have an agreement with Axis Bank for business purpose and on need to know basis. Axis Bank shall always strive to comply with the rules and regulations as applicable from time to time on this context in accordance with the bank’s Privacy policy. If I intend to revoke my consent to the sharing of the data, the products/services available to me, pursuant to the consent provided earlier, shall no longer be available to me, and I shall be required to initiate closure of such products/services.
d) The bank may disclose information about customer's account, if required or permitted by law, rule or regulations, or at the request of any public or regulatory authority or if such disclosure is required for the purpose of preventing frauds, or in public interest, without specific consent of the account holder.

Additional Information: All relevant policies including Code of Commitments to Customers and Grievance redressal policy are available at the branches. Each depositor in a bank is insured upto a maximum of 5,00,000 (Rupees Five Lakh) for both principal and interest amount held by him in the same right and same capacity as on the date of liquidation/cancellation of bank's licence or the date on which the scheme of amalgamation/merger/reconstruction comes into force.

Limited Liability of a Customer:
a) I shall be liable for the entire loss occurring due to unauthorised transactions in cases where the loss is due to my negligence such as where I have shared the payment credentials, until I report the unauthorised transaction to the bank. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the bank.
b) In cases where the responsibility for the unauthorised electronic banking transaction lies neither with the bank nor with me, and lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the bank) on the part of the customer in notifying the bank of such a transaction, the per transaction liability for me shall be limited to the transaction value or the amount mentioned as Maximum Liability of a Customer defined under respective guideline, whichever is lower.

FATCA-CRS Terms and Conditions: The Central Board of Direct Taxes has notified on 7th August 2015 Rules 114F to 114H, as part of the Income-tax Rules, 1962, which require Indian financial institutions such as the Bank to seek additional personal, tax and beneficial owner information and certain certifications and documentation from all our account holders. In relevant cases, information will have to be reported to tax authorities/ appointed agencies/ withholding agents for the purpose of ensuring appropriate withholding from the account or any proceeds in relation thereto. Should there be any change in any information provided by you, please ensure you advise us promptly, i.e. within 30 days. If you have any questions about your tax residency, please contact your tax advisor.

1. Customer understands that he/she has no objection in authenticating themself with Aadhaar based authentication system and voluntarily consent to providing their Aadhaar number, Biometric and/or One Time Pin(OTP) data (and/or any similar authentication mechanism) for the purposes of seeding their new account with NPCI mapper to enable them to receive Direct Benefit Transfer (DBT) including LPG Subsidy from Govt. of India (GOI) in their new account.

2. I hereby state that I have no objection in authenticating myself with Aadhaar based authentication system and consent to providing my Aadhaar Number, Biometric and/or (One Time Pin) OTP data (and/or any similar authentication mechanism) for Aadhaar Based authentication for the purposes of availing of the Banking Service from Axis Bank.

3. I understand that the Biometric and/or (One Time Pin) OTP (and/or any similar authentication mechanism) I may provide for authentication shall be used only for authenticating my identity through Aadhaar Authentication system for that specific transaction and for no other purposes. I understand that Axis Bank shall ensure security and confidentiality of my personal identity data provided for the purpose Aadhaar based authentication.

4. I submit my Aadhaar number and voluntarily give my consent to:

• Use my Aadhaar Details to authenticate me from UIDAI.
• Use my Registered Mobile Number in the bank records for sending SMS alerts to me.
• Link the Aadhaar Number to all my existing/new/future accounts and customer profile (CIF) with your Bank.

I understand that my information submitted to the bank herewith shall not be used for any purpose other than mentioned above.I hereby declare that all the above information voluntarily furnished by me is true, correct and complete.

5. The bank may disclose information about customer's account, if required or permitted by law, rule or regulations, or at the request of any public or regulatory authority or if such disclosure is required for the purpose of preventing frauds, or in public interest, without specific consent of the account holder/s.

6. If in case the customer do not wish to open the account through Aadhaar based authentication process, the customer can open an account by submitting physical account opening form along with his full KYC documents by visiting the nearest Axis Bank branch.

1) I hereby state that I have no objection in authenticating myself with video based customer identification process (“V-CIP”). Further, I expressly consent to and authorise the Bank (whether acting by itself or through any of its service providers, and whether in automated manner or otherwise), to do and undertake any of the following, in relation to my application details including my photograph, personal data and sensitive information about me, information, papers and data relating to know your customer (KYC), credit information, and any other information whether about me or not as may be deemed relevant by the Bank (collectively, “Information”) for the purposes of (“Purposes”) via V-CIP:

a. to use devices and/or software, including the app, to record and capture my Information, interactions inclusive of audio calls, video calls, chats, and online activity and which will be used for the Information verification and Purposes;

b. to collect the Information from me and other physical or online sources including accessing the same from credit information companies, information utilities, websites, data bases and online platforms (whether public or not); to get the authenticity, correctness, adequacy, etc. of the Information verified from any sources and persons including from online data bases; and to act for and on my behalf for such accessing, collecting or verifying of the Information including using my log in and password credentials on the online platforms; such collection, access and verification may be done without any notice to me;

c. process Information including by way of storing, structuring, organising, reproducing, copying, using, profiling, etc. as may be deemed fit by the Bank;

d. to store the Information for such period as may be required for contract, by law or for the Bank’s evidential and claims purposes, whichever is longer;

e. to share and disclose the Information to service providers, consultants, credit information companies, information utilities, other banks and financial institutions, affiliates, subsidiaries, regulators, investigating agencies, judicial, quasi-judicial and statutory authorities, or to other persons as may be necessary in connection with the contractual or legal requirements or in the legitimate interests of the Bank or as per the consent;

f. any of the aforesaid may be exercised by the Bank for the purposes mentioned above, for the purposes of credit appraisal, fraud detection, anti-money laundering obligations, for entering into contract, for direct marketing, for developing credit scoring models and business strategies, for monitoring, for evaluating and improving the quality of services and products, for other legitimate purposes or for any purposes with consent.

2) I expressly agree to and subject me to the automated processing, automated profiling and to the automated decision making by or on behalf of the Bank.

3) I expressly agree to the Bank and/or its affiliates for using the Information and for cross-selling to me their various products and services from time to time.

4) I hereby confirm that I have read and I hereby accept the Privacy Policy of Axis Bank Limited (“Bank”) available at Axis Bank Website.

Please click here for Debit card related terms and conditions

These terms and conditions (“Terms”) shall be applicable to the User (as defined hereinafter) participating in the Offer (as defined hereinafter) who agrees to be bound by the same and shall regulate the provisions of the specified products and services provided by Axis Bank Limited ("Axis Bank"). Any User participating in the Offer shall be deemed to have read, understood and accepted these terms and conditions and these Terms shall be in addition to and not in derogation of other applicable terms and conditions of any account or any other facility/services offered by Axis Bank and/or such other terms and conditions as may be specified by Axis Bank.

Definitions:

The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:

“User" shall mean a person who is an Axis Bank account holder or an Axis Bank credit card holder and who shops via Grab Deals platform.

“Offer" shall mean the cashbacks or reward points that Axis Bank will provide the User upon successfully completing transactions via grabdeals.axisbank.com basis certain conditions listed under Terms of Offer below.

“Affiliate" shall mean the merchants/brands listed on Grab Deals platform.

Axis Bank Grab Deals is a platform only for display of offers extended by Affiliate/(s) to the User/(s). Axis Bank is hosting the Grab Deals platform purely for the convenience of its User’s to display the offers extended by Affiliate/(s) to the User/(s) . The products/services are being offered solely by the Affiliate/(s) and Axis Bank is not selling/rendering any of these products/services. Axis Bank is not undertaking the business of on-line retail trading or shopping by hosting the Grab Deals platform. Axis Bank will not earn any commission or any other fee upon its User/(s) viewing the offers made available by the Affiliate/(s) or purchasing/ availing of a product/service offered by the Affiliate/(s), except the customary considerations for use of credit card/debit cards/net banking facility. The User/(s) is free to purchase/avail them from any other stores/online platforms and by using any other payment mechanism. Axis Bank is merely facilitating the payment to its User/(s) by providing the Payment Gateway Services. By hosting the Grab Deals platform, Axis Bank is neither guaranteeing nor giving any warranty nor making any representation with respect to the offers made by the Affiliate/(s). Axis Bank is neither endorsing the Affiliate/(s) or any product/service nor is it responsible for sale/quality/features of the products/ services under the Offer. Any Information on the Axis Bank Grab Deals website (or the section thereof to which you will be directed) whether about the the Affiliate/(s) or the products/services being offered have not been verified by Axis Bank. Axis Bank shall not be liable or responsible for any such information. Axis Bank will not bear any obligation or liability if a User purchases/avails of a product/service under an offer. If you choose to avail of the purchase/avail of a product/service, Axis Bank will neither be a party to nor in any manner concerned with such purchase/availment nor be liable or responsible for any act or omission of the Affiliate or the User. All product/service related queries/complaints will be addressed by the respective Affiliate only.

The website www.grabdeals.axisbank.com is powered and maintained by Vernost Marketing Technology Solutions Pvt. Ltd (“Vernost”) on behalf of Axis Bank, a company incorporated and existing in accordance with the laws of India. The following terms and conditions apply to all visitors or Users of this Website. Please read these site Terms and Conditions carefully before using this website. By accessing or using this website you explicitly agree to comply with and be bound by these site Terms and Conditions. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this site, then the sub-site may have its own terms and conditions, which are specific to such sub-site.

These Terms and Conditions of use and any additional terms posted on this site together constitute the entire agreement between Company and you with respect to your use of this site.

TERMS OF OFFER

• The offer is valid only for Axis Bank account holders and Axis Bank credit card holders.
• This offer is applicable to the user only if the user had transacted using the Axis Bank credit or debit card (specified by the user at the authentication page) on the affiliate’s site. If the user had transacted using any other card (other than the one which was specified by the user at the authentication page), the cashback/reward points will not be applicable.
• Offer valid only for Axis retail customers. Any transaction done via businesses/ business correspondents or suspicious transactions shall not be eligible.
• The maximum cashback that the User can get by transacting via Grab Deals platform is Rs. 1000/- per account/credit card per calendar month.
• The cashback will be credited to User’s original mode of payment (debit or credit card) within 90 to 120 days from the date of transaction.
• The offer will be applicable only for one mobile phone purchased (per debit or credit card), on any Affiliate. This offer is not applicable to the second mobile purchased in that calendar month. In case the User purchases two mobile phones via Grab Deals platform, the offer will be applicable only for the first mobile purchased (across all Affiliates).
• By participating in this Offer, User agrees to be bound by the terms & conditions of this Offer including any other applicable terms & conditions modified and prescribed by Axis Bank from time to time. Any such participation by the user shall imply that the User has read, understood and accepted the Terms and Conditions hereunder.
• Cashbacks/Reward Points on Axis Bank Debit & Credit cards is only on items added to cart on the Affiliates immediately after landing from the Axis Bank Grab Deals. The offer will NOT be applicable on items that were already in the User’s cart (added during a previous session) but need to be added post landing from the Axis Bank Grab Deals platform only.
• This Offer is non-transferrable to any other person and cannot be exchanged with any other offer.
• This Offer is not transferable, non-assignable, and non-negotiable and cannot be en-cashed or clubbed with any other offer of Axis Bank.
• In all matters relating to the Offer and these terms & conditions, the decision taken by Axis Bank will be the final decision, which will be binding on the User.
• The Terms and Conditions of the campaign/Offer shall be in addition to and not in substitution/ derogation to the primary terms and conditions governing the usage of the services offered by Axis Bank.
• Any User/(s) participating in this campaign/Offer shall be deemed to have read, understood and accepted these Terms & conditions.
• The participation in the Offer is entirely voluntary and it is understood, that the participation by the User/(s) shall be deemed to have been made on a voluntary basis.
• Axis Bank shall in no way be liable if any User/(s) is/are unable/fail to do the transaction due to incompatible Mobile Phone handsets, Telecom Usage Plans or network failures or system failure/error or for any other reason whatsoever.
• Axis Bank reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend/amend/cancel this Offer, without assigning any reasons thereof.
• Axis Bank will not be responsible or liable in case the Offer is not configured or could not be availed due to malfunction, delay, traffic/congestion on any telephone network or line, computer online system, servers or providers, mobile handset, computer equipment, software, or website. User cannot claim any loss, cost or damages from Axis Bank which may arise due to these technical reasons.
• All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Offer shall be borne solely by the account holder and Axis Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
• Incomplete / rejected / invalid / returned /disputed or unauthorized/fraudulent recharges or transactions will not be considered for the Offer.
• These Terms and Conditions shall be governed by the laws of India. The courts at Mumbai shall have the exclusive jurisdiction in respect of any disputes with respect to all the subject matter with relation to the Offer.
• Offer and these terms and conditions and an arrangement herein shall be subject to applicable RBI guidelines issued from time to time and prevailing law and regulations. This Offer is / would be modified / discontinued based on the prevailing law / regulation at any point of time and neither party shall be under any liability or obligation or continue implementation of the said Offer till such time the terms are modified by the parties as per the prevailing/ amended law at that point of time. In the event, that the Offer cannot be continued without total compliance of the prevailing law at any point of time, this Offer shall be deemed to be terminated forthwith from the date when the amended law restricting / prohibiting the Offer comes into force.
• Axis Bank reserves the right to modify/ change all or any of the terms and conditions contained herein as per its discretion without assigning any reasons or without any prior intimation/notice whatsoever. Axis Bank also reserves the right to discontinue the Offer without assigning any reasons or without any prior intimation whatsoever. Axis Bank will not be liable in any manner whatsoever for any loss/ damage /claim/injury that may arise due to withdrawal or change in the terms and conditions of the Offer or discontinuation of it.
• For any queries pertaining to the cashbacks or reward points given by Axis Bank through the Offer, the User should get in touch with Axis bank call center: 1800-209-5577.
• The Offer is not available wherever prohibited and/or on products/services for which such offers cannot be made available for any reason whatsoever. The Offer is void where prohibited by law.
• User/(s) whose account is not active and/or are blocked/closed or have a credit freeze will not be eligible for the benefits of this campaign/Offer.
• This Offer is only valid for User/(s) who are Indian citizens.
• This Offer is not applicable for Non Resident Indian User/(s).
• Axis Bank reserves the right to disqualify the User from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer or otherwise for any reason whatsoever. In case of any fraudulent activity, for the purpose of availing the benefits under the Offer, necessary action will be taken by the Bank. Please note Bank’s discretion in this regard shall be final and binding.
• User/s whose account has been classified as delinquent before or during the validity of the offer period will not be eligible for the benefits of the Offer. Bank’s discretion in this regard shall be final.
• Axis Bank is not responsible for any errors and/or omissions in the terms and conditions contained herein. All information is provided on "as is" basis without warranty of any kind. Axis Bank makes no representation and disclaims all express, implied, warranties of any kind to the User/(s) and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.
• Axis Bank/ Vernost reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Vernost may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
• Grab Deals reserves the right to introduce new products and replace the existing ones at any point in time without prior intimation to the member.
• Clubbing of this Offer with any other cashbacks/reward points/discounts (existing or new) is at bank’s discretion. Axis Bank reserves the right to add or remove any such cashback/reward points/discounts along with this offer.
• The User/(s) agrees to indemnify and keep Axis Bank indemnified for any loss or damage that Axis Bank may suffer with respect to the Offer including but not limited to any fraudulent and/or illegal transaction or any misrepresentation made by the User/(s) r while participating in this Offer.

In the event of any conflict or inconsistency regarding any instructions and conditions on any advertising or promotional material relating to the Offer, these Terms and Conditions shall prevail over all such other instructions and conditions and failure by Axis Bank to enforce any of its rights at any stage does not constitute a waiver of those rights.

Please click here for Insurance related terms and conditions

Please click here for Privacy Policy