Home Insurance FAQs

Here’s why you should insure your home under this policy:

• Damages to the home building covered Our property insurance covers your dwelling from fire, natural calamities and accidental damages.
• Provision to include your personal belongings In case of burglary or other unforeseen event, we compensate the loss of your appliances, furniture and jewellery.
• Water logging-related damages covered Our property insurance policy covers water logging and resultant damages to your residence.
• Support for additional living expenses If your home is damaged due to an accident and becomes unfit for living, we cover alternate accommodation expenses.
• Get options for long-term coverageYou can insure your home for as short as a year or as long as 5 years. No more stress of renewing the policy frequently or going through a waiting period every year.
• Experience easy claim processing Since we have an in-house claims team, you can rest assured that any claim you make under this policy will be processed swiftly.

What’s included:-
Fire, explosion/implosion
Impact damage caused due to rail/road vehicle or animal by direct contact
Riot, malicious damage and terrorism
Bursting and/or overflowing of water tanks, apparatus and pipes
Storm, cyclone, typhoon, tempest, hurricane, tornado, flood, inundation and earthquake

War, invasion, act of foreign enemy hostilities or war-like operations
Radioactive substances, toxic, explosives
Breach of law with criminal intent
Any kind of willful negligence or misconduct

This list contains major inclusions & exclusions. For the full list, please read our policy document.

We have your back at your time of need!

• PAN India survey network
• Surveyor assignment within 48 hours
• In-house claims settlement
• Extra covers for robust protection

Our Complete Home Protect Policy is designed to offer extensive protection at an affordable rate. You can stay worry free with our long-term cover options, which also come with the benefit of no waiting period every year. Besides, we provide fast claims service, with a dedicated customer support team that handles claim-related queries. Once you’ve insured your home with our property insurance policy, you can put your claims-related concerns at rest.

We also have the provision to add more than one insured member in the policy. For married couples taking a home together, this is beneficial at the time of applying for a loan. It also gives both co-insured members the legal right to make a claim in case of loss.

Your home is your safe place – and your most prized possession. It provides you and your family a peaceful haven to live life and make memories. Therefore, you need to do your best to protect it from life’s uncertainties, such as:

• Natural calamities like floods, earthquakes and cyclones that cause great damage to your abode. In 2021, India witnessed many such calamities, including Cyclone Tauktae, Uttarakhand flood and Assam earthquake.
• Electric fires and other man-made hazards that cause equally distressing damage to your home building as well as its contents.
• Burglary (or attempt of burglary), due to which you lose personal belongings that may be expensive to replace/repair.

That’s where a reliable home insurance policy comes into the picture. It covers your house against such calamities and ‘Acts of God’, so that you can rest easy knowing you’re protected.

Complete Home Protect is a home insurance policy that we’ve designed, to offer you complete peace of mind. Under this policy:

• We insure both owned and rented homes.
• We cover your residential building (building) and also the appliances, furniture, fixtures and jewellery within your home

That means we’ve got your home covered – both inside and out

Both home owners and tenants can opt for Complete Home Protect Policy. While the owner can go for both building and content cover, tenants can go for content cover to protect their belongings.

We cover flats, individual apartments, row houses and bungalows under Complete Home Protect Policy.

The value of your home building is assessed as per the area of your home multiplied by the rate of construction per. sq. feet, as on the date of taking the policy. For example, if your home is 1000 sq. feet and the construction rate per sq. feet is ₹800/-, then the sum insured for your home’s building is ₹8,00,000. This excludes land cost. On the other hand, the contents are assessed on the market value of the items. This means if there were a loss, the claim would be paid on the value of purchasing a similar new item, less depreciation for the usage.

The insurance that your society provides may offer you a limited cover and that generally includes only overall building of the society including common areas. You could consider home content insurance cover for your belongings and betterments done within your house.

No, the home structure is covered on the basis of re-instatement value. In case of damaged due to any insured event, you will get the costs required for re-instating or replacing the property.

Yes. We offer cover for buildings under 50 years old.

Items such as jewellery, silverware, paintings, works of art, antique items, curios and items of similar nature can be covered under valuables.

We cover loss or damage to the insured building or contents due to fire arising from a short circuit. However, breakdown of equipment due to short circuit is not covered under the base policy; you can opt for coverage against section 3 (mechanical/electrical breakdown).

The home insurance product is only for residential property only.

Items such as jewellery, silverware, paintings, works of art, antique items, curios and items of similar nature can be covered under valuables.

After you enter your details and take a quote on our website, you can choose the add-ons that you want in the policy (at additional premium).

The policy start date for home insurance will be 7 days from the online transaction date.

You can cover your home for a maximum period of 5 years under this policy.

The documents required for filing a claim are:

• This policy comes with the below-mentioned exclusions:
• War, invasion, act of foreign enemy hostilities or war-like operations
• Breach of law with criminal intent
• Radioactive substances, toxic, explosives
• Any kind of wilful negligence or misconduct

For the full list of inclusions/exclusions, please read our Home Protect Policy Wordings

Our home insurance policy is non-transferrable. If you are going to sell the property, you can cancel the policy and we will refund the premium on a pro-rata basis for the balance period.

Yes, for their part of the personal belongings.

Contents such as household appliances, furniture, jewellery, personal effects and miscellaneous items are covered on market value. So while insuring your contents, we consider the cost of buying a similar new item. We also deduct an appropriate depreciation on the basis of the age of the item.