Internet Banking - Getting Started

Axis Bank has introduced an enhanced security feature for all customers registered for NETSECURE (2 Factor Authentication) with SMS.

• You can set answers to any 3 questions of your choice as a one-time exercise.
• These answers will be known only to you and will be used for verification from time to time.
• This simple step for verification with these questions will secure your online account from fraudsters even if they gain access to your login credentials through other means like phishing etc.

In case you forget answers set earlier, you may reset using

• Usual Device : The device that is already used to set or verify questions
• Axis Bank ATMs: You can reset questions through our 17000+ ATMs (Locate Nearest ATM)

What do you mean by usual device?

Usual device is the device through which you have logged in to Internet Banking to set or verify your questions and answers.
Example: You logged in from your Home PC, set answers to 3 questions and confirmed it with OTP(one time password), then this becomes your usual device for Internet Banking. If you also login to Internet Banking through your office PC later, you will be prompted to answer a question. Once you answer correctly, this device also becomes your usual device for Internet Banking. As you bank online with your most used devices, these become your usual devices and thus questions are not prompted for verification when you login using any of these devices.

Reset questions through usual device

You can reset your questions through usual device in 3 simple steps
Step 1: Login to Internet Banking and go to My Profile section where your login ID is shown.
Step 2: Click on 'Reset Security Questions'
Step 3: Confirm the reset questions with an SMS OTP sent to your registered mobile
Please Note: You will get a success message that your questions and answers have been reset on the Internet Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.

How can I reset questions and answers through the ATM?

You can reset your questions through ATM in 5 simple steps

• Step 1: Visit an ATM and insert your debit card
• Step 2: Select 'Registration' menu on the right side of the ATM screen
• Step 3: Select 'Reset Questions'
• Step 4: Enter the mobile number for verification/ Re-enter the mobile number
• Step 5: Select 'Confirm and Proceed'

Please Note: You will get a success message on the ATM screen that your questions and answers have been reset. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.

How can I reset questions and answers through the branch?

You can reset your questions through Branches in 3 simple steps

• Step 1: Visit Axis Bank branch and provide a written request for reset of questions
• Step 2: Branch will raise an SR for this request
• Step 3: The questions will be reset in a TAT of 1 day

• If you enter incorrect answer, then your Internet Banking access will be locked after 4 incorrect attempts.
• This access will be automatically unlocked or enabled by 24:00 hours IST (midnight).
• Once your Internet Banking access is unlocked, you may login through your usual device or visit nearest Axis Bank ATM to reset your questions instantly.
• It may also be the case, that you do not have access to an Axis Bank ATM or your usual device.
• In such a situation, you may visit the branch to reset your answers.
• The TAT for reset of answers through the branch is 1 day.