Generating your Debit Card PIN through Phone Banking is a 2-step process, which involves the generation of an Activation Passcode, which can in turn be used to generate your PIN.
Step 1: Getting the activation passcode
- Please call Axis Bank Phone Banking at 1860-419-5555/ 1860-500-5555 from your mobile number registered with the Bank.
- Choose “Option 1” (for information on your Banking Account) followed by “Option 4” (for Debit Card related services), post this select Generate PIN option.
- Please chose option – “To Generate your activation passcode, please dial 1”
- Post this, you will need to enter your card number, expiry date and DOB when prompted
An activation passcode will be sent to your registered mobile number instantly.Please note that the Activation Passcode is not your Debit Card PIN – it is an intermediary number which is required to generate
your Debit Card PIN.
Step 2: Use Activation Passcode to set PIN
- Post receipt of the activation passcode, you will need to dial the customer service again from your mobile number registered with the Bank.
- Choose “Option 1” (for information on your Banking Account) followed by “Option 4” (for Debit Card related services), post this select Generate PIN option.
- Post this, you will need to enter your card number, expiry date and DOB when prompted
- Please select option “Dial 2 – If you have already received your activation passcode”.”
- Post this, you will need to enter your card number, expiry date , Date of Birth and passcode received on your mobile when prompted.
Your new ATM PIN will be communicated to you over the call as well as will be sent to you through SMS.
Please note:
- To use this functionality, your mobile number and Date of Birth must be registered with us. Please contact your nearest Axis Bank branch for registering these details if not registered already.