Terms &Conditions

The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:

"Account(s)" shall mean an operative bank account maintained by the User with Axis Bank which is eligible for availing the facility which is being offered on Twitter Banking.

“Account Holder” shall mean an eligible User holding a Savings Account, with Axis Bank,

“Application” shall mean Twitter Application on the mobile phone or PC.

“Customer ID” shall mean the unique ID given to every User holding an Account with Axis Bank.

"Bank" and "Axis Bank" shall mean Axis Bank Limited, a company incorporated under the Companies Act 1956 and licensed as a bank under Banking Regulation Act, 1949 having its registered office at 'Trishul', 3rd Floor, Opposite Samartheshwar Temple, Law Garden, Ellis Bridge, Ahmedabad 380 006, Gujarat and corporate office at 131, Maker Towers 'F', Cuffe Parade, Mumbai. This term shall be inclusive of any 'affiliates' of the Bank which shall mean and include any company which a holding company or a subsidiary of ; a person under the control of the Bank or any person in which the bank has a direct/ beneficial interest in more than 26% of the voting securities of such person. For the purpose of this definition "control" when used with respect to any person would mean the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" would mean a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.

"Mobile Phone" shall mean a valid SIM card enabled smartphone (running on iOS or Android Windows operating system), which is owned by the User.

"Mobile Phone Number" shall mean the number specified by the User during registration for Mobile/ SMS Banking Service via secured channel with Axis Bank ATM or Branch.

"Personal information" shall mean any information about the User provided by the User to and obtained by Axis Bank in relation to the facility/services.

“Facility/Services” shall mean all the products and services offered by Axis Bank to the User on Twitter Banking.

“PC” shall mean the personal computer [desktop, laptop etc.] of the User.

“Transaction” shall mean request for View Balance, Mini-statement and Recharge the Mobile, DTH or Data Card, using Twitter application on the mobile phone or through the Twitter site on the PC;

For the purposes of this document all reference to the User in masculine gender shall be deemed to include feminine gender also.

This facility shall be available to the Users in India, subject to the condition that he/she registers himself/herself for Twitter Banking Services. The User should have registered his current Mobile Phone Number with Axis Bank for availing the facility offered by the Axis Bank under Twitter Banking. Also for the purpose of availing the facility the User would need to have legal and valid access to the Twitter application on mobile phone or on the PC.

This facility shall be made available only to the Users satisfying the eligibility criteria and shall be provided at the sole discretion of Axis Bank and may be discontinued by Axis Bank at any time, with or without prior intimation to the Users.

The User understands and accepts that any other condition that is a pre-requisite to access and avail benefits under the facility, including, but not limited to a Mobile Phone, Data Connection, etc. will be the sole responsibility of the User.

The User irrevocably and unconditionally authorizes Axis Bank to access his Account and the Personal details registered with the Service for availing the facility including effecting Banking or other transactions of the user through the facility.

The User expressly authorizes Axis Bank to disclose to the service provider or any other third party, all user information in its possession, as may be required by them to provide the services offered under the said facility to the User.

The authority to record the User’s details and transaction details is hereby expressly granted by the User to Axis Bank. All records of Axis Bank generated by the transactions arising out of use of the facility, including the time of the transaction, beneficiary details, etc; recorded shall be conclusive proof of the genuineness and accuracy of the transactions.

The User authorizes Axis Bank to send any rejection message or to reject any transaction/request, if it finds that the request sent by the User is not as per the requirements stipulated by Axis Bank for availing the facility.

Axis Bank shall make all reasonable efforts to ensure that the User’s information is kept confidential. Axis Bank however shall not be responsible for any divulgence or leakage of confidential User information.

The User expressly authorizes Axis Bank to carry out all request(s) or transaction(s) for and/or at the request of the User as are available to the User through Twitter Banking without the Bank having to verify the authenticity of any request or transaction purporting to have been received from the User through Service.

Axis Bank shall have the option to introduce any new services through this facility at any time in future and the User shall be deemed to have expressly authorized Axis Bank to register the User for such new services.

A User shall be required to register to avail Services through Twitter. For registration, a User will have to follow following steps –

User has to follow the Axis Bank Twitter Handle as specified By Axis Bank and then send a Direct Message (DM) #reg <customer ID> to the Axis Bank Twitter Handle. A one-time password (OTP) will be sent to the user on the registered mobile number. This OTP has to be sent as a DM to the Axis Bank Twitter handle (#regotp <OTP>) to complete the registration process.

• The User shall be responsible for the accuracy of any information provided by the user for availing the facility.
• The User agrees to be bound by the Terms and Conditions of this facility and shall be deemed to have read, understood and accepted these terms and Conditions in its entirely
• The USER shall be solely responsible for recharge through Twitter Banking to the correct Beneficiary.
• The USER shall also be responsible to comply with the applicable Anti-Money Laundering (AML) norms governing such transfers as stipulated by Reserve Bank of India (“RBI”), from time to time.
• The USER shall be liable and responsible in case of any discrepancy found in the information provided by him for availing service offered through the Service.
• If, the USER suspects that, there is an error in the information supplied by Axis Bank, he shall inform the Bank immediately. Axis Bank will endeavor to correct the error promptly wherever possible on a best effort basis.
• Axis Bank shall not be held liable for any loss suffered by the User due to disclosure of the Personal information to any service provider or third party by the Bank, for reasons including but not limited to participation in any telecommunication or electronic clearing network, in compliance with any legal or regulatory directives, for statistical analysis or for credit rating or for any legal or regulatory compliance.
• The User shall be liable to the Bank for any kind of unauthorized or unlawful use of any of the above mentioned OTP/passcode/Coupon Number or of the said Services or any fraudulent or erroneous instruction given and any financial charges thus incurred shall be payable by the User only.
• The User accepts that for the purposes of the said facility any transaction emanating from the Mobile Phone Number registered by User shall be assumed to have initiated by the User at his sole discretion.
• It is the sole responsibility of the User to request the Bank, to suspend the said facility due to change of his registered Mobile Phone Number linked with the Customer Id. The User shall also be obliged to inform the Bank, if any, unauthorized transaction in his account, of which he has knowledge.
• It shall be the responsibility of the User to update him with regard to any information relating to the services as Axis Bank may decide to provide certain other additional services under the said facility. Axis Bank shall not be responsible for any disregard on the part of the User.
• The User shall be liable for all loss if he has breached the Terms and conditions contained herein and other applicable terms & conditions or contributed or caused the loss by negligent actions or a failure on his part to advise Axis Bank within a reasonable time about any unauthorized access made on his behalf in the Twitter Account.
• The User shall agree that by use of this facility, he shall be deemed to have agreed to all the above terms and conditions and such terms and conditions shall be binding on me/us in the same manner as if he has agreed to the same in writing.

These terms & conditions are in addition to the general terms & conditions of any account or any other facility provided by Axis Bank to its Customers.

• User shall register him/her for using the Services in such manner and through such modes as may be specified and made available by Axis Bank from time to time for availment and use of the facility.
• Axis Bank reserves right to charge the User for the services offered under the said facility.
• This facility will be provided by Axis Bank at the request of the User to enable them to use it through Twitter Banking Services..
• The User irrevocably and unconditionally authorizes Axis Bank to debit his account/s with the transaction amount and the charges with this regard if any for availing the facility.
• User agree and confirm that, for the purpose of availing said facility :
  • Service will access User's Twitter profile, Customer ID and Bank Account details to Register and said details would be stored at Axis Bank server database.
  • User shall adhere to the limit set by Axis Bank for making any transaction under said facility.
• For the purpose of availing this facility, User shall take all necessary precautions to prevent unauthorized and illegal use of Twitter Account and services offered through the facility.
• The User shall be responsible for maintaining the confidentiality of OTP/ passcode/Twitter login Id and password and for all the consequences which may arise due to use or misuse of such OTP/ passcode/Twitter login Id and password
• The User shall be liable for all loss caused due to negligent actions or a failure on his part to immediately notify Axis Bank about any unauthorized use/access made on his behalf in the Twitter Account or misuse of OTP/ Passcode/Coupon Number or any other breach of security regarding the facility, of which he has knowledge.
• The User irrevocably and unconditionally authorize Axis Bank to access all the necessary information for effecting transactions executed by him under the facility and to share his necessary information with any third parties for the purpose of accepting/ executing such requests.
• Axis Bank may keep records of the transactions in any form it wishes. In the event of any dispute, Bank's records shall be binding as the conclusive evidence of the transactions carried out through the said Service.
• The User shall not use/access the Service and/or services offered through the Twitter Banking Services in any manner other than as authorized by Axis Bank. In case the User uses the Service for any purpose which is illegal, improper or which is not authorized under these terms /other specified terms & conditions then Axis Bank has a right to take all reasonable measures in order to prevent such unauthorized access by the User.
• The User confirms that, any instructions given by him/her shall be effected only after validation of authentic OTP/Passcode used by him for availing such facility.
• The User agrees and confirms that, once the transaction is materialized, any stop-payment instructions given by him cannot be accepted and acted upon by Axis Bank.
• The User shall while utilizing the facility ensure that :
  • He/she has authority to access and avail the services obtained and shall duly comply with the applicable laws and regulations prevailing in India.
  • he shall provide Axis Bank with such information and/or assistance as is required by Axis Bank for the performance of the service and /or any other obligations of Axis Bank under this facility.
  • he shall be responsible for providing the accurate and authentic information/instructions to Axis Bank for availing such facility.
  • he shall not at any time provide to any person, with any details of accounts held by him with Axis Bank including the passwords, account number which are allotted, from time to time.
• The User acknowledges that, the services offer by Axis Bank under the said facility shall be availed by him at his/her own risk and these risks shall include the following risks:
  • any technical error, failure, glitch, network failure, legal restraints and other reasons which is beyond control of Axis Bank and for which Axis Bank shall not hold in any manner
  • any loss, damages, etc. that may be incurred/suffered by User, for the reason that the information provided by him turns out to be wrong/incorrect/inaccurate, for which Axis Bank shall not be held responsible.
  • for the performance of any service provider/other third party/entity involved in the process; and for any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the service or consequences arising out of delayed fund transfer.
  • any loss of damage arising or resulting from delay in transmission delivery or non-delivery of online/electronic instructions or any mistake, omission or error in transmission or delivery thereof or in decrypting the instructions from any cause whatsoever or from its misinterpretation received or any act or even beyond control of Axis Bank.
  • The technology for enabling the services offered by Axis Bank under the said facility over the Twitter Banking Services could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may be possible that the said facility of Axis Bank may require maintenance and during such time it may not be possible to process the request/transaction of the Users. This could result in delays in the processing of instructions or failure in the processing of instructions and other such failures and inability. User understand that Axis Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honour any User instruction for whatsoever reason.
• The User agree that Axis Bank shall assume no responsibility in respect of:
  • Transactions carried out under the service in good faith relying on User’s instructions.
  • Not carrying out transactions where Axis Bank has reason to believe in its sole discretion that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful.
  • For any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the service or consequences arising out of delayed transfer/remittance and for any reason which is beyond control of Axis Bank.
  • User acknowledge and agree that Axis Bank remains a mere facilitator for this service and that Axis Bank does not warrant or claim any responsibility for this facility nor does Axis Bank endorse any such service and/or its standing or reputation whatsoever and Axis Bank shall not liable for any deficient or bad services in any manner whatsoever and for any loss, whatsoever that User may suffer. The risk in this regard is entirely on the User.
  • Unauthorized access of any third party to the information/instructions given by user to third party using said facility.
  • For any direct, indirect or consequential damages occurred to User while availing this facility, arising out of any error in the facility and which are beyond control of Axis Bank.
  • When Axis Bank acted in good faith.
  • any loss, damage, liability caused or suffered by User due to disclosure of all information of confidential nature
• Axis Bank shall not be liable for any consequences arising out of failure of any transaction done by the User due to inadequacy of funds in the account and the User shall be responsible to pay the charges for the same.
• User agree that, charges if any for the facility offered by Axis Bank will be at the sole discretion of Axis Bank and Axis Bank is at the liberty to withdraw/modify/vary the same from time to time, without giving any notice to me/us.
• The User agree that, if his/her bank account is closed/ blocked pursuant using the facility, for any reason whatsoever, user shall settle the issue by visiting the branch where he had the account maintained.
• The User shall remain responsible for any and all the transactions made through the facility. Axis Bank may withdraw or terminate the facility anytime or in case of breach of terms by me/us without a prior notice; or if Axis Bank learns of demise, bankruptcy or lack of legal capacity of the User or for any reason whatsoever.
• The User agree that, User is not entitled to consolidate amounts available in his different bank accounts maintained with Axis Bank for making payments using said Service. Therefore, at one given point of time User is entitled to use funds available in particular bank account which he has chosen for making payment using the said Service.
• The User agree to indemnify, defend and hold harmless Axis Bank and its directors, officers, owners, agents, co-branders or other partners, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or liability, including reasonable attorney's fees, and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from :
  • any breach or non-compliance by User of any term of these Terms of Service or any other additional terms & conditions and policies of Axis Bank;
  • any dispute or litigation caused by Users actions or omissions;
  • any negligence or violation or alleged violation of any law or rights of a third party
• Axis Bank may provide the any services through this Service, directly or through its associates or contracted service providers on its behalf.

In consideration of Axis bank agreeing to provide the Facility and access to the Service and/or services to the User, the User shall, at his own expense, hereby irrevocably agrees, to indemnify and keep Axis bank its directors and employees, representatives, agents and/or affiliates (hereinafter referred to as “the related parties”), as the case may be, indemnified and harmless, at all times hereafter, from all losses, damages, costs, legal fees, charges and expenses and consequences whatsoever, on full indemnity basis, suffered or incurred or likely to suffer by Axis bank or the related parties on account of any claims, actions, suits or otherwise instituted by the User, or any third party whatsoever, arising out of or in connection with the use of the Facility and any and all transactions initiated by the use of the Facility and/or Service, whether with or without the knowledge of the User, or whether the same have been initiated bona fide or otherwise which transactions, the User hereby acknowledges, Axis bank or the related parties has processed on the User’s transaction instructions and authority of the User in accordance with these terms and conditions and other applicable specific terms and conditions, as the case may be. The User further agrees and confirms that this indemnity shall remain valid and subsisting and binding upon the User notwithstanding partial withdrawal of the Facility.

The User will pay Axis Bank and /or the related parties such amount as may be determined by Axis Bank and/or the related parties to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature.

The User agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.

To the extent not prohibited by applicable law, the Axis bank shall be entitled to transfer any information relating to the User and/or any other information given by the User for utilization of the Facility to and between its branches, representative offices, affiliates, representatives, auditors and third parties selected by Axis bank, wherever situated, for confidential use in and in connection with the Facility. Further, Axis bank shall be entitled at any time to disclose any and all information concerning the User within the knowledge and possession of Axis bank to any other bank/association/financial institution or any other body. This clause will survive the termination of this agreement.

The User takes the responsibility for the correctness of the information supplied by him to the Bank through the use of the said facility or through use of the Service or by any other means.

The User herein accepts that in case of any discrepancy in the information provided by him with regard to this facility the onus shall lie upon the User only and thus agrees to furnish accurate information at all times to Axis Bank. If the User suspects that there is an error in the information supplied by Axis Bank to him, he shall inform the Bank immediately. Axis Bank will endeavor to correct the error promptly wherever possible on a best effort basis.

Axis Bank shall also not be responsible for any incidental error which occurs inspite of necessary steps being taken by the Bank to ensure the accuracy of the information provided to the User and the User shall not have any claim against Axis bank in an event of any loss/damage suffered by the User as a consequence of the inaccurate information provided by the Bank.

Axis Bank may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time without giving prior notice to the User. Axis Bank may, without prior notice, suspend the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of the Facility. The closure of the account of the User will automatically terminate the Facility. Axis Bank may suspend or terminate Facility without prior notice if the User has breached these terms and conditions or Axis Bank learns of the death, bankruptcy or lack of legal capacity of the User. Except as otherwise provided by the applicable law or regulation, Axis bank reserves the right to terminate the Facility and/or expand, reduce or suspend the transactions allowed using this Facility, change the process and transaction limits associated with this Facility based on security issues, at any time, without any prior notice to the User.

Axis bank shall be absolved of any liability in case:

The User fails to avail the facility due to force majeure conditions including but not limited to not being in the required geographical range or any other reason including natural calamities; legal restraints any technical lapses in the telecommunication network or any other reasons beyond the actual control of Axis Bank, the Bank shall not be accountable. Also the Bank is herein absolved of any kind of liability arising due to a loss; direct or indirect incurred by the User or any other person due to any lapse in the facility owing to the above-mentioned reasons.

Axis Bank shall act on any transaction instructions received by Axis bank from the User;

There is any unauthorized use of the User's Passcode, OTP or Mobile Phone Number for any fraudulent, duplicate or erroneous transaction instructions given by use of the User's Passcode, OTP or Mobile Phone Number;

There is loss of any information during processing or transmission or any unauthorized access by any other person or breach of confidentiality.

There is any lapse or failure on the part of the service providers or any third party affecting the said facility and that Axis bank makes no warranty as to the quality of the service provided by any such service provider or any third party.

Axis Bank does not warrant the confidentiality or security of the messages or notifications whether personal or otherwise transmitted through the Service in respect of the said Facility. Axis Bank makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the User or by any person resulting from or in connection with the Facility.

Axis Bank, its directors and employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the User and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.

Notwithstanding anything in the contrary provided in this terms and conditions, Axis Bank shall not be involved in or in any way liable to the User for any dispute between the User and a cellular services provider or any third party service provider (whether appointed by the Bank in that behalf or otherwise).

Any loss incurred by the user due to use of the facility by any other person with an express or implied permission of the User. Axis bank shall not be held responsible for the confidentiality, secrecy and security of the personal or account information being sent through the facility for effecting the User's instructions.

Axis bank shall not be held liable for any loss suffered by the user due to disclosure of the personal information to a third party by the Bank, for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.

Axis Bank and the User may give notice under these terms and conditions electronically to the mailbox of the User (which will be regarded as being in writing) or in writing by delivering them by hand or by sending them by post to the last address given by the User and in case of Axis Bank at its office at Service Quality Department, Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400025, Tel: (022) 2425 2525. In addition, Axis Bank shall also provide notice of general nature regarding the facility and terms and conditions, which are applicable to all Users of the Facility, on the website http://www.axisbank.com and/ or also by means the customized messages and notifications sent to the User over his Mobile Phone Number as short messaging service ("SMS"). In addition Axis bank may also publish notices of general nature, which are applicable to all users of the facility. Such notices will be deemed to have been served individually to each User.

The construction, validity and performance of these terms and conditions shall be governed in all respects by the laws of India. The parties hereby submit to the exclusive jurisdiction of the competent Courts at Mumbai, India which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter. Axis Bank is absolved of any liability arising, direct or indirect, for non-compliance with the laws of any country other than India where the facility is accessible.