Prepaid Meal Card FAQs

Corporates can only avail this card for their employees.

The Axis Bank Meal Card can be used at all food and non-alcoholic beverage outlets and it includes:

• Eateries and Restaurants
• Fast Food Joints
• Bakeries and Dairy Product Shops
• Grocery Shops and Supermarkets
• Meat Markets and Food Retail Outlets
• Miscellaneous Food Shops—Convenience Stores and Specialty Markets
• Sweets, Nuts and Confectionery Shops

Axis Bank provides you the facility of balance enquiry on your Meal Card through ATM and Internet Banking facilities. The Axis Bank Meal Card Kit contains an Internet Banking PIN, an ATM PIN, and a Telebanking PIN.
To check the balance or get a mini statement:

• Go to the Axis Bank Home page
• Select Prepaid Cards option in Internet Login Tab options
• Enter your Prepaid card number for login ID
• Enter the WEB PIN provided for login password
• You may now check the mini statement and balance on the card along with various other service options.

Please report loss of card to Axis Bank by visiting your nearest Axis Bank branch or visit axisbank.com/support . Please call us on Phone banking 022-67987700 to block your card. The lost card will be hot listed and will be replaced with new card after deducting the required charges.

On expiry, the card-purchaser needs to handover the card to the nearest Axis Bank branch. Any Available Amount (subject to a minimum of Rs. 100/- (Rupees one hundred only) or above at the time of expiry of the card shall be refunded to the cardholder who had purchased the card after deducting the Bank's charges, provided a claim for such refund is made with the Bank not later than 3 (three) months from the expiry of the card.

To activate the card, cardholder needs to set 4-digit PIN first either via customer portal or Axis Bank ATM.

A. Process through Customer Portal

Step 1: Visit https://prepaid-customer.axisbank.com/customerportal OR https://www.axisbank.com > Login > Cards > Prepaid Cards >

Step 2: Registration*> Enter card no/ pack ref, expiry details & mobile number > Set Username & Password > Login > Green PIN > Enter new 4 digit Pin > Enter OTP

B. Process through ATM

Step 1: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Generate OTP > Enter DOB in YYYYMMDD format and Card Expiry date > Enter registered mobile number > 4-digit OTP will come in receipt

Step 2: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Set PIN Having OTP > Enter 4-digit OTP > Enter new PIN > Enter new PIN > New PIN is SET