neo for corporates is the new and enhanced Corporate Internet Banking platform. It seamlessly integrates all Transaction Banking products such as Cash Management, Trade Finance, Supply Chain Finance and Forex and Derivatives along with our digital solutions.

neo for corporates comes with a host of benefits like

• Persona-based and intuitive dashboard (enterer and approver roles) to view and access accounts
• Customizable and extensive reports downloadable in multiple formats: Statement of Account, transaction analysis, GST reports, Payment reports etc.
• Full suite of digital self-serve functionalities: Update GSTIN, IE Code, scheme code, email ID, initiate Cheque Book requests etc.
• Self-activate and Unlock Internet Banking accounts using the “Activate Account” and “Unlock Account” features
• Clear visibility of status of transactions and service requests
• Task and Activity management widget to add tasks, view upcoming tasks, and edit tasks in calendar
• Make single/bulk payments to vendors and for salary payment with a simple file upload
• Improved security features like 2 factor authentication (soft/hard Token) and Captcha
• Self-help tool to guide the customers through platform journeys/features

• On the dashboard, you will be able to view all the accounts mapped to the User ID
• If you click on ‘View all accounts’, this will show all details against the account. You can also ‘Pin’ your favourite accounts
• There is a calendar provided here, where ‘Tasks’ can be added for initiation, approval etc.
• Only for Approver login - All pending, failed and successful transactions will be shown. You can navigate from here and approve your payments
• CKYC number Under ‘Corporate details’ section, you can view CKYC number by selecting the Customer ID from the drop-down menu
• Quick links – You can edit the ‘Quick links’ as per your convenience
• Accounts, loans, cards and deposits section is present

This service is available to any non-individual entity availing Axis Bank’s products and solutions Can non-current account holders login too? - Non-current account holders’ cannot login to neo for corporates.

No. Axis Bank does not charge a fee for using neo for corporates. Your telecom operator may charge for the use of data (internet browsing) or for SMS service on your mobile device.

Yes, neo for corporates is completely secure, with end-to-end encryption (AES-256) and 2 factor authorisation using password and OTP on your registered mobile number, to ensure all your transactions are protected. Encryption specification please.

This service is available to any non-individual entity availing Axis Bank’s products and solutions.

neo for corporates has a two-tiered login wherein every corporate customer is issued a Corporate ID and all users under that corporate will be issued a Login ID. To access neo for corporates, the user must enter the Corporate ID and Login ID.

Corporates cannot alter the Corporate ID issued by the Bank. For corporates using Internet Banking for the first time, they may fill up their preferred Corporate ID in CIB Form and it will be allotted subject to availability. User ID can be entered by the user and will be allotted if there is no repetition under the same corporate.

Corporate ID and Login ID are not case sensitive.

Yes, password is case sensitive.

• Password should be of at least 8 characters and without any space
• It should mandatorily contain alpha-numeric characters.
• Should contain at least one special character.
• Following characters are not allowed: ( ) [ ] @ . : ; \
• New password cannot be the same as your previous 3 password(s)
• Don't enter a password that is the same as the username.

You will be required to reset your password every 90 days to continue accessing Corporate Banking (neo for corporates) facilities.

You can unlock your account and change your password from the 91st day till the 180th day to access Corporate Banking facilities. Your account will be temporarily deactivated after 180 days. You will need to contact your Relationship Manager/nearest branch to reactivate.

New users can click on “Forgot Corporate / Login ID” on the login screen, post which the user can enter the registered email ID and phone number and click on ‘Send Link’ button. A link will be sent to the registered email ID, which can be used to view the Corporate and Login ID. After confirming the Corporate and Login ID, the user can check the ‘How to reset password?’ to set the password for the account.

As a security feature, the Bank will lock the password if multiple incorrect attempts are made. After 3 incorrect login password entries, the system will disable the password for the calendar day.
Process to unlock password:

• Customer has to enter Corporate ID and login ID on secured login page and click on ‘Proceed’.
• Click on ‘Trouble logging in?’
• Select ‘Unlock Account’ and Click ‘Continue’.
• Enter registered mobile number and email ID and click on ‘Get OTP’
• Authenticate with OTP received on registered mobile number and the password will be unlocked successfully.

Kindly advise your IT team to whitelist the sender email ID *@axisbank.com to avail the online password reset facility. Please try Set/Reset password link after the domain ID has been whitelisted at your end. If you are still facing issues, please write an email to corporate.ib@axisbank.com or call on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7. Alternatively, you may also contact your branch or Relationship Manager.

You will receive a pre-intimation alert from the Bank from the 85th day till the 90th day and from the 175th day till the 180th day to change your login password. On the 181st day, you will receive an alert for account disablement. Please ensure that your email ID and mobile number registered with the Corporate Internet Banking platform are updated in the Bank’s records for receiving alerts.

You can receive an OTP through:

• OTP will be sent through SMS to the registered mobile number after one-time registration
• In case you do not receive the OTP on SMS, OTP on call gets activated. You can click on the link and receive the OTP on call on your registered mobile number
• OTP generation (financial, login, non-financial transactions) on web and browser only
• OTP on mobile: This facility is available for mPIN registered users as an alternative to SMS OTP and on-call OTP as a second factor authentication for OTP generation (financial, login, non-financial transactions) on web and browser only

No. All users within a corporate must have unique mobile numbers and email IDs registered for the purpose of security.

Yes. Users can fill-up the international number in the CIB Form along with the appropriate country code.

Please contact your nodal branch/Relationship Manager or write to us at corporate.ib@axisbank.com or call us on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7.

Yes. You can self-activate and unlock Internet Banking Accounts using the ‘Activate Account’ and ‘Unlock Account’ features.

Vendor, Bulk, Salary, GST and CBDT payments can be done under single payments.

Yes. You can do bulk payments for vendors and salaries in neo for corporates.

There is no capping on the number of beneficiaries in single or bulk payments. For bulk payment template, there is file size restriction of 15MB for each template.

The Bulk Payment Template is used for making Bulk Payments. User can use default template or can create a customized template as per requirement. The template can be in any format PDF/XLS/TXT/CSV. A minimum of 3 fields and maximum of 18 fields can be used in the customised template.

Yes. You can do Ad hoc bulk payment or use the standard process flow of beneficiary addition for the payments.

a) View-only access: View-only access will allow users to view the transactions / Statement of Accounts linked to their User ID. However, they will not be able to transact on these accounts.

b) Transaction access: Transaction access will allow users to do transactions on the accounts linked to the User ID.

The following type of transaction accesses can be given:

• Type A: Users can transact only between own linked accounts
• Type B: Users can transact between own linked accounts, Third Party Accounts, tax payments, and NEFT / RTGS / IMPS, online payments (payment to Third party website via Net Banking)
• Type C: Users can only make tax payments

You can write to corporate.ib@axisbank.com or connect with our Phone Banking team on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7. Alternatively, you may also connect with your Relationship Manager or nodal branch.

RTGS transactions can be initiated 24x7 through neo for corporates as per below:

• From 7:00 am to 7:00 pm - As per customer approval limit
• From 7:00 pm to 7:00 am - Less Than INR 1 crore (on working days)
• 2nd and 4th Saturday, Sunday, and bank holidays-full day up to INR 1 crore per transaction

IMPS transactions are available 24x7, 365 days on neo for corporates as per below details:

• The per transaction limit for IMPS is INR 5 lakhs.

Profiles for users in Corporate Internet Banking are as listed below:

• Enterer: Can initiate transactions that will need to be approved
• Approver: Can approve transactions initiated by others
• Enterer and Approver: Can enter and approve transactions
• Viewer: Can only view accounts and not transact on them

Transaction limits can be set to control Internet Banking usage as per the corporate’s requirements. For a corporate, the following limits can be set:

• Per transaction limit: Maximum amount up to which a particular user can make a single transaction
• Daily limit: Maximum amount for transactions that can be done by a specific user under a corporate in a day
• Corporate limit: Maximum amount for transactions that can be done by all users put together, under a corporate in a day

No. The transaction limits can be set as per the requirements of the corporate.

Yes. Corporates can implement an enterer/approver process for greater control over the transactions being made on their accounts. Different profiles can be chosen for each user depending on the role played by them within the corporate.

The number of approvers required for processing transactions by a particular user (Enterer) through neo for corporates can be defined by entering the information in the space provided for number of approver(s) required. Those many users having an Approver profile will have to approve the transaction initiated by the Enterer.

For example, if a transaction initiated by a user needs to be approved by two other users, the number of approvers in this case will be two. A transaction initiated by this user will have to be approved by two users with Approver profile.

In case of non-financial transactions like service requests and beneficiary management, the transactions will be approved by a single approver - no multiple levels of approvers.

neo for corporates access is given at the account level. Account linking is a process where out of the list of accounts pertaining to the corporate, specific accounts are mapped to specific users and this is done as per instructions provided by the corporate. Users will only have access to accounts that have been linked to their user ID.

The CIB Form can be used to make any modifications to an existing user under a corporate setup. Following modifications can be done to an existing set-up using the CIB Form:

• Change user profile
• Modify transaction limits for the corporate
• Transaction limits for a user
• Update the mobile number and/or email ID of a user
• Link/delink specific accounts for a user

Customer must provide instructions for modifications through a duly filled CIB Form at their Axis Bank home branch. For existing users, only the fields that are to be modified should be filled up.
For the list of documents required, please refer to the query “What documents should I submit to get Internet Banking access?” On receipt of the complete set of documents, the request will be processed in three working days, subject to fulfilment of document scrutiny by the Bank. To know more about the status of your request, please visit your Axis Bank home branch or contact your Relationship Manager.

Yes. Beneficiary can be added, modified, and deleted under Beneficiary Management through maker checker process.

No. All beneficiaries will be automatically migrated from Corporate Internet Banking to neo for corporates.

Yes. After entering beneficiary bank name and account number, IFSC can be searched by clicking on “FIND IFSC” under Beneficiary Management / Add New Beneficiary section.

Beneficiary added in neo for corporates will be activated after a cooling period of 30 minutes from the time it is approved. Beneficiary approved between 08:31PM to 08:30AM next day, beneficiary shall get activated at 09:00AM on the next day.

Yes. Beneficiary addition, modification, delete request can be saved under “Drafts” for future date execution.

Yes. You can download the ‘Beneficiary Management’ report from ‘Reports’ section in XLS/ CSV/TXT formats.

It’s an embedded feature where a user can disable and enable a beneficiary for payments as per his requirement instead of deleting the beneficiary. Beneficiary can be enabled or disabled using the toggle button in beneficiary list.

Yes. You can add or update Beneficiary Address under the ‘Additional Details’ section of Beneficiary Management.

Beneficiary Management Report, Transaction Analysis Report, GST Transaction Report, GSTIN Master Report, CBDT Transaction Report, Smart Statement, Account Statement (Available as per Branch format), Service Requests and Deposit reports can be viewed and downloaded.

Yes, mobile number and email ID linked to the current account can be updated in the Service Requests section.

Yes. You will require both the current (registered mobile number) as well as the new mobile number for updating the contact number as both numbers will have to be verified through an OTP verification process. If you do not have access to the currently registered contact number kindly contact your Relationship Manager or visit the nearest Axis Bank branch.

No. You will require only new email address which has to be updated. New email address will be verified through OTP verification process.

No, you can neither create nor modify users with ‘Authorizer’ rights. You will have to visit an Axis Bank branch or contact your Relationship Manager for the same.

neo for corporates can be used to make the following transactions:

• Fund transfer between Axis Accounts
• NEFT
• RTGS
• IMPS
• GST Payments
• Salary upload

neo for corporates can also be used to raise the following requests:

• Online password generation
• Statement generation and download
• Demand Draft request
• Cheque Book request
• Stop Cheque request
• Positive Pay request
• Create online FD and download FD summary
• Submit request to update PAN, contact number, email address, GSTIN number, scheme code

You can check the status of the transactions under the Recent Activities widget on the Dashboard screen.

Recent Activities widget shows the status of transactions, Service Requests and beneficiary management. The widget shows the number requests that are pending for approval, approved requests, rejected, failed and expired requests.

Yes, you may schedule a transaction by entering a future date while making a transaction. It will be executed on the date selected.

This implies that the ‘per day limit’ of the User or Corporate has been exhausted. Kindly submit a request to enhance the limit along with the following documents: Board Resolution and CIB Form. For Cash Credit / Over Draft Accounts please contact your Relationship Manager or the nodal branch.

Payee added in neo for corporates will be activated after a cooling period of 30 minutes after approval. Payee added and approved between 08:31PM till 08:30AM next will be activated at 09:00AM the next day.

Log in to your GSTN portal. Create a challan by entering the required details and choose Axis Bank. Log in to neo for corporates to complete the payment flow where all the GST payment details will be pre-filled.

User with an Enterer profile can recall a particular transaction that is pending with the approver for approval. Enterer can select ‘Payments’ and go to the ‘Recent Activities’ widget, to select the transaction that is to be rejected and then select the ‘Recall Transaction’ CTA. The recalled transaction will be saved in the Draft section.

Enterer can remind approver for the transaction pending for approval. Initiator can select Payments, go to Recent Activities widget, and select the particular transaction and select the ‘Remind Approver’ CTA.

All pending approvals will expire after 15 days of creation. It will be highlighted as ‘Expiring’ on the respective ‘Pending’ approval tab. Details regarding the same will be available in ‘Reports’ tab.

Remarks are mandatory for any beneficiary deletion, beneficiary disabling, rejecting -service request, pending payment, pending approval.

neo for corporates provides multiple layers of protection to secure your online banking experience:
Encryption to keep your transactions safe and security features like 2 Factor Authentication (Soft/Hard Token) and Captcha are integrated for added security.

In case you suspect any unauthorized transaction, user with approver profile can mark a transaction as fraud. User can go to the Reports section, open Transaction Analysis Report and select the required transaction, and click on the 3-dot menu against the transaction to open the options, and click ‘Mark a Fraud’.
Please note that the transaction will reflect in the Transaction Analysis report within 30 mins.
Alternatively, you can write to us at corporate.ib@axisbank.com or call us on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7. You may also contact your branch or Relationship Manager.

To protect your account from fraud, please take care of the following:

• Keep your passwords secret and change them often
• Make your password difficult to crack - Axis Bank has created protocols for setting passwords to keep your passwords safe. In addition, when you create your password, do not make it similar to your user ID or any other information that is easily available. This will ensure that the passwords are very difficult to crack
• Avoid using cyber cafes to access your Internet Banking accounts - PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which records all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown PCs

In case you have used a cyber cafe for accessing your account, ensure to do the following:

• Always use the virtual keypad to type in your password
• Don't leave the computer unattended after logging into Internet Banking
• Always log out of Internet Banking
• After logging out, close all the windows and clear the cache of the browser

Keep your computer secure - Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans).

Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources.

Make sure you keep up- to-date and download the latest security patches for your browser. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.

Check the website you are visiting is secure - if the address bar is visible, the URL should start with 'https://' ('s' for secured) rather than the usual 'http://'. If the address bar is not visible as in our Internet Banking website, look for a lock icon on the browser's status bar. Validate the SSL Certificate - If you are in any doubt, click on the lock icon at the bottom of the secured page. This opens up a new window, displaying the SSL certificate information. Ensure that there is no Red Cross mark preceding the title 'Certificate Information'.

To ensure that you always remain protected.

• Never let anyone know your PINs or passwords
• Do not write them down
• Do not use the same password for all your online accounts
• Avoid opening or replying to spam emails, as this will give the sender confirmation that they have reached a live address

Never respond to emails that request personal information - At Axis Bank, we would never ask for your personal details through an email, nor would we ask for your password through any means, phone, fax or in-person. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. If you do not recognize an amount charged to you, please report the same in writing to Axis Bank immediately.

In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately at corporate.ib@axisbank.com or call our customer care on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7.

Note the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that the data is being sent in encrypted form.

To raise a customer grievance, please call our customer care team on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7 or email us at corporate.ib@axisbank.com

As an additional security during login, Captcha is available when incorrect credentials are entered to safeguard the user access against BOT attacks and fraudulent practices.

Yes, you will get alerts on your registered email ID and mobile number in case of incorrect attempts during login. Please ensure that your email ID and mobile number are updated with the bank and are active.

It’s a consent required as part of your confirmation towards information on the product, secure usage guidelines and Terms and Conditions applicable for neo for corporates.

Only Approvers can ‘Mark a Fraud’ on neo for corporates.

All the set ups in Internet banking, linked with the account, will be disabled by the Bank for investigation purpose for up to 90 days.
Users linked to a particular account will be restricted from logging into the account.
Till the investigation is completed, no further online transactions can be carried out from the disabled set-ups.

You will not be able to log into neo for corporates as the accounts will be disabled.

You will be required to submit a request letter from the authorized signatory to your Branch or Relationship Manager (RM) or send out an email from an authorized signatory to the Corporate Customer Care team. Post verification, a set-up will be enabled by the Bank.

Post completion of complete investigation at the Bank’s end, set-up will be enabled.

Temporary credit will be provided by the Bank during investigation. If the transaction is identified as fraudulent while undergoing investigation, then the final or the amount which was transacted by the customer will be credited to the account after completion of entire investigation.

‘You can initiate ‘Mark a Fraud” only for Single Payment transaction/s (NEFT, RTGS, IMPS, FT payments) initiated from neo for corporates.

The statement can be downloaded in the following formats:
PDF/XLS/CSV/TXT

Statement of Account can be downloaded for the last 90 days. Smart Statement can be downloaded for the last 180 days.

Yes. You have Smart Statement option which is a customizable statement in Report Section. You can have an onscreen view, download, print and email options in various formats like PDF/XLS/ CSV/TXT.

Positive Pay System (Refer RBI Circular No. DPSS.CO.RPPD.NO.309/04.07.005/2020-21) enables an additional security layer in cheque clearance wherein the issuer (drawer) of the cheque shares the cheque details with the Bank. When the beneficiary submits the cheque for clearing, the presented cheque details will be compared with the details provided to the Bank through Positive Pay.

The user can avail Positive Pay System if he/she has drawn a cheque for ₹50000/- (Fifty Thousand) or more.

This feature is only mandatory for cheques with amount ₹5,00,000/- or above.

The cheque details that need to be shared are as under:
Account Number (15 digits Axis Bank Account Number) Cheque Number (6 digits) Cheque Date (Date mentioned on the cheque) Cheque Amount Name of Beneficiary (Payee’s Name)

Positive Pay details can be submitted by the account holder (drawer) from the convenience of home through Internet Banking. Details shared by the account holder will be validated and updated in Positive Pay data base at National Payments Corporation of India (NPCI). When cheque is received in CTS inward clearing, the presented cheque details will be compared with the details provided to the Bank through PPS. In case of data discrepancy, the cheque will be returned unpaid after referring to the customers through home branch.

Customers need to share the Positive Pay details immediately after the cheque has been issued or one working day prior to cheque presentation.

In case of data discrepancy, the cheque will be returned unpaid after referring to the customer through home branch. Insufficient and incorrect details may also lead to cheque return.

Yes. You will be able to book Fixed Deposit on Axis Bank Corporate Internet Banking platform depending on the constitution of the corporate and profile of the user. Alternatively, Fixed Deposit can be booked through nodal branch.

Minimum amount for Fixed Deposit creation is INR 5,000 and maximum amount limit is as per corporate transaction limit.

Fixed Deposit can be created for a minimum period of 7 days.

There is no specific period. Pre-mature withdrawal of Fixed Deposit is available.

No. Fixed Deposit request must be approved before 11:59PM same day or else the request will expire. In case a request is expired for new Fixed Deposit, new request must be created and approved same day.