Grievance Redressal Mechanism at Axis Bank
To effectively resolve your queries
Timely and effective handling of consumer complaints / concerns is fundamental to Axis Bank’s principles of responsible finance and its commitment to treat the customer fairly. Axis Bank is committed to promptly responding and addressing your complaints / concerns and improve the quality of customer service.
Mentioned below is Axis Bank’s Grievance Redressal Policy, for you to conveniently register and resolve your complaints / concerns:
Level 1 complaints:
The Bank has enabled the following front-end touchpoints for you to register your grievances on any of the products and services rendered by the Bank:
| Sr. No. | Details | Axis | Citi |
|---|
| 1 | Call Centers / Phone Banking Centers
| 1860-419-5555 / 1860-500-5555 (charges applicable) / 1800-103-5577 (toll-free helpline available from 8 am to 8 pm)
| 1860 210 2484 (Local call charges apply) Use +91 22 4955 2484 for calling us from outside of India.
|
|---|
| 2 | Website Support | www.axisbank.com/support | https://www.online.citibank.co.in /customerservice/home.html |
|---|
| 3 | Branches / Loan Centers | Please visit www.axisbank.com to locate the nearest branch / loan centre | https://www.online.citibank.co.in/customerservice/branch-atm-locations.html |
|---|
| 4 | Axis AHA! | Please visit our website and use our chatbot. | https://www.axisbank.com |
|---|
Level 2 complaints:
If you’re not satisfied with the response offered, you may choose to refer the matter to Level 2 (Circle Nodal officer / Nodal Officer at HO) for both domestic and oversea branch customers:
| Write | Email | Call |
|---|
| Nodal Officer,
Mr. Ashok Sunar
Axis Bank Ltd, NPC1,
5th Floor, "Gigaplex",
Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli,
Navi Mumbai - 400708.
| Nodal.officer@axisbank.com
| Ph. 91-080-61865200
9.30 AM to 5.30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and Bank Holidays)
|
Please note:
1. Nodal office will acknowledge the customer issue and record in the system
2. The Bank has a defined turnaround time of 10 days for a response
Level 3 complaints:
In case you are not satisfied with the response offered, you may choose to refer the matter to Level 3 (Principal Nodal officer) for both domestic and overseas branch customers:
| Write | Email | Call |
|---|
| Ms. Deepti Bhalchandra Radkar
Principal Nodal Officer
Axis Bank Ltd, NPC1,
5th Floor, "Gigaplex",
Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli,
Navi Mumbai - 400708
| pno@axisbank.com
| Ph. 91- 080-61865098
9:30 AM to 5:30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and Bank Holidays)
|
Please note:
1. Principal Nodal office will acknowledge the customer issue and capture the same in the appropriate system.
2. Bank has a defined turnaround time of 10 days for a response at this level.
