open by Axis Bank App FAQs

An existing Axis Bank customer with a savings/current account and with a registered mobile number can avail the mobile banking facility. Standalone customers having credit card/ forex card/ loan can also use this app. Even non-Axis Bank customers can use the app and avail the UPI service. Please ensure you have a GPRS supported handset with an active GPRS connection. Please note that registration is allowed only for customers who are individuals (including Kartha of HUF). Entities and minors are not allowed to register.

A Checksum is a value used to verify the integrity of a file or a data transfer. This assures the receiver that the files/data has not been compromised over the internet. Click here for details on open by Axis Bank Checksum.

open by Axis Bank is supported on all handsets with the following Operating Systems: 

Iphone/iOS version 8 and above

Android version 4.4 and above

Customers with handsets other than mentioned above may use Internet Banking

The open by Axis Bank App provides an mPIN facility to keep all your transactions secure. As an added verification, provide authentication through your Internet Banking details, Debit Card details or OTP to use any feature on the open by Axis Bank App. Complete these two levels of registration on open by Axis Bank App by following the steps as shown below.

Note: Before proceeding, ensure that you have a registered mobile number with the Bank. Also ensure that its SIM card is present in the primary SIM slot of your mobile device. Keep your KYC details, customer ID, registered email address and debit card handy.

Level 1 Registration

• After installing the app, click on the Login button.
• Allow the app access to certain phone functions like calls and SMS.
• An SMS will be automatically sent from your Android device to verify your details. In case of an iOS device, you need to click “Send” on message inbox to trigger the SMS.
• Enter your name and accept the terms & conditions
• Set your six-digit mPIN of your choice to complete the Level 1 registration. You need to remember this mPIN as it will be required while transacting via open by Axis Bank in the future
• You can opt to authenticate the app using your biometrics like FaceID or fingerprint, provided your device has them enabled
• You are now on the post login dashboard

Level 2 Registration
To use any feature on the app as a customer with existing Axis Bank CASA accounts, authenticate using one of the following options:

• Internet Banking credentials: enter your Login ID and password
• Debit Card credentials: Enter your debit card number, card expiry date, and ATM PIN
• OTP: Enter your customer ID, DOB, PAN/Passport number (for resident/ NRI respectively). Enter the two separate OTPs sent to your registered mobile number and registered email address

If you are a standalone customer having credit card/ forex card/loan, enter the respective product details
Finally, enter your mPIN. Now you can access the features in the app

After completing first level registration, to use any feature on open by Axis Bank application, authenticate using your Debit Card credentials. Enter the following details of your Active* Debit Card:

Card number

Card Expiry

ATM PIN

*Activate your Debit Card by making any transaction at Axis Bank ATM or at least one financial transaction (Cash Withdrawal) at a non Axis ATM.

Complete Level 1 registration. For Level 2 registration, enter your credit card details

Yes, the 91 code is editable and can be modified as per requirement.

I have registered my number using a secure channel but still unable to register.

In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again. In case it has been more than 24 hours, please contact our customer care centre

To activate open by Axis Bank, you need to register your primary account linked to the debit card for SMS Banking.

You can register your mobile number by visiting the nearest ATM or branch.

a. Choose the Internet Banking option and enter the Login ID and password

b. Enter your registered mobile number

c. Enter the activation code sent to you

d. Set and confirm a new mPIN

e. Now you can login again

a. Choose the Debit Card option and enter the debit card details

b. Enter your registered mobile number

c. Enter the activation code sent to you

d. Set and confirm a new mPIN

e. Now you can login again

In case you change your handset, you need to download the application again.

In case you change your mobile number, please register it through Axis Bank ATM or Branch and then install the application for the new number.

Click on the Savings/Current Accounts tab and select the account you wish to personalise. Click on the grey area on the top that displays the balance.

Tap on the image icon and select the picture you want from your photo gallery. You can also click an image instantly.

If you are a Primary Account Holder of a Joint Account, you can open a fixed deposit and recurring deposit either singly or jointly.

If you are a Secondary Account Holder of a Joint Account, you can open a Fixed Deposit and Recurring deposit singly.

Kindly contact customer care or visit nearby branch in case of additional queries

You can view the following deposit details:

1. Deposit Account Number
2. Name of Deposit (Nick Name)
3. Deposit Amount
4. Current Amount
5. Maturity Amount
6. Interest Rate
7. Start Date
8. Maturity Date (Period)
9. Interest Payable
10. Maturity Instruction
11. Repayment Account Number
12. Nominee details
13. Account Holders Names
14. Holding Pattern
15. Deposit Advice (to download)
16. Interest Certificate (to download)

You can apply for EMI conversion through mobile banking by using three easy options.

Option 1: In the 3 bar side menu – Service – Credit Cards – Convert to EMI – Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Option 2: Accounts – Credit Card – Convert to EMI - Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Through Block & Replace your current Debit Card will be blocked and replaced with a new Chip Debit Card. The replaced debit card will be enabled for use for domestic and international transactions including E-Commerce. You will not be able to use your blocked debit card for any future transactions.

For NRO customers the replacement debit card will be restricted only for domestic usage.

There are 4 kinds of billers which you can add in the application:-

1. Adhoc - You can make any amount of payment at any point of time, the same can be scheduled to a later date.

2. Presentment - The bill will be generated on a specific date, the same can only be paid on the due date and cannot be scheduled to a later date.

3. Presentment and Partial Pay - The bill will get generated on a specific date, the same can only be paid on the due date and can’t be scheduled to a later date. Here additional feature is that you can select the partial pay option for that biller where you can make payment greater than or less than the bill amount.

4. Auto pay option - This functionality will only be present for Presentment and payment type billers.

1. Pay Bills – To billers who are already added
   1. Presented Bills
3. Fund Transfer - To beneficiaries who are already added
   1. Transfer within your Account
   2. Transfer within Axis Account
   3. Transfer to other Account
   4. Mobile Payee (P2P)
   5. Mobile Payee (P2M)
4. Credit Account
   1. Pay Last Bill (pay now/ pay later)
5. Post Login Recharge - To beneficiaries who are already added
   1. Billpay
6. Open/Close FD/RD

The above list of transactions includes only those which require authentication. Transactions like balance check and mini statement do NOT require any authentication and are not included in the list.

1. Login to open by Axis Bank app

2. Beneficiary Addition (Funds Transfer/ Pay Bill/ Mobile Recharge)

3. Mobile Recharge on the pre-login screen

After successful registration you could have:

(i) Deleted and Reinstalled open by Axis Bank app (OR)

(ii) De-registered and Re-registered open by Axis Bank app (OR)

(iii) Changed your MPIN

If you have performed any one of the above mentioned actions, you need to register again for Touch ID for open by Axis Bank.

Click on Login , then click on Proceed button and complete the journey to unlock the mPIN using one of the available options

You can follow below mentioned steps if you are a registered customer:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa and scan the QR code.

Confirm the transaction details and enter MPIN for authentication.

Select card for payment.

Click on checkbox next to “I Agree”, towards terms and conditions mentioned in the link.

Click on continue, and enter the MPIN for transaction authentication.

Transaction confirmation will be displayed on your screen.

If you are not registered for Pay with mVisa, please follow below steps:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa, scan the QR code and enter your MPIN.

Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with Pay with mVisa.

Click on confirm and enter MPIN to complete the registration.

Alternatively, you can register for Pay with mVisa by following the steps below:

Login >> Menu icon >> My controls >> Pay with mVisa

Please follow below steps to deregister a card for Pay with mVisa:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on Manage/Deregister Cards.

Select the cards to be deregistered.

Click on Deregister Cards tab to deregister all the cards selected.

Please follow below steps to check your past Pay with mVisa transactions:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on past 10 transactions.

You will now see the details of your last 10 transactions using mVisa.

Insta Services helps you raise service requests through your mobile phone without visiting a branch. You just need to attach documentary proof (if required) while submitting the request and we will process your request upon scrutiny.

Also, a request number is instantly generated and you can use it as reference for future communication.

No, you do not need to download a separate application. Insta Services facility is a part of open by Axis Bank App. The 'Insta Services' facility is compatible for iphones & Android phones.

In case, you do not have open by Axis Bank App:

(i) open by Axis Bank App can be downloaded from respective App Store/Play Store with the keyword as open by Axis Bank.

(ii) Alternatively, SMS MBANK to 56161600.

You need to follow the below steps to access Insta Services:

Step 1: Login to your open by Axis Bank App.

Step 2: Click on 3 bar Menu (extreme Top left side).

Step 3: Click on Insta Services.

You can update both communication or permanent address via Insta Services if you have a valid address proof mentioning the address which needs to be updated. You can access this service under Contact section in Insta Services.

Please note that the current address shown on screen is the address updated in savings/current account. Once a new address is submitted, it is updated across all relationships with the bank, that is, Accounts, Loans, and Credit Cards.

Axis Bank has categorized the requests can be raised through Insta Services as follows:

1. Profile
   1. Pan Update
   2. Name Update
   3. DOB Update
2. Contact
   1. Address Change– Communication
   2. Address Change– Permanent
   3. Email ID Update
3. Accounts
   1. Form 15 G/H Submission
   2. Linking of Aadhaar
4. NRI*
   1. Passport Update
   2. Visa details

   *(In addition to above categories, this section will be accessible to NRI customers only.)

   Please Note: Depending upon your relation with Axis Bank, few of the above mentioned services may not be available to you.

To activate your Axis Active Band, follow the below steps:

Step 1: Find the barcode in the Axis Active box.

Step 2: Tap on the Camera Icon in the Axis Active section of the open by Axis Bank App.

Step 3: Select 'Take a photo or Video', place the barcode below the camera, focus and then click. If it is blurred, take the image again.

Step 4: Tap on 'Use image' and the barcode will be decoded.

Step 5: Check if the number populated matches the number printed in the barcode or manually enter the barcode number.

Step 6: Tap 'Proceed' to continue.