Welcome to our Annual Report 2020-21
For your dreams, our eyes are open. For your hopes, our minds are open. For your plans, we promise to open every possible window of opportunity. We have always used this philosophy to deliver tangible value and bring impactful change in the lives of millions of citizens.
Our credo has helped us respond with speed to economic and industry headwinds, evolving customer requirements, intensifying competion and technological disruption. As our playground is constantly shifting, our solutions and architectures are dynamic and in sync with the broad changes that we see around us.
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Total assets
Total deposits
Total advances
Net interest income
Net profit
Growth in fiscal 2020-21
vis-à-vis fiscal 2019-20
LED light fittings installed at 1,100 branches
Paper sheets saved through Saksham application
Branches with CEMS energy management solution installed
Workforce
Person hours of training per employee (33 person hours previous year)
Employees part of silver certification learning journeys
CSR spending
Districts in 25 states and UTs where Axis Bank Foundation (ABF) is active
Households/trainees impacted under ABF’s Sustainable Livelihoods programme under 'Mission2Million'
Above are standalone figures as on/for year ended 31 March, 2021 unless otherwise mentioned
Staying true to our ethos of customer centricity, our 78,000+ team members collectively and individually went above and beyond their call of duty to serve our customers, our communities and most importantly our nation and the economy during one of the most challenging phases of our lifetime.
During the year, Corporate India displayed extreme resilience and adaptability through the tough times by not only managing their supply chain, people and containing costs, but also raising capital.
ED - Wholesale Banking
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Over the last 18 months, our journey on employee experience has evolved with much work behind the scenes on process and technology improvements. All this work resulted in establishing our 'One Axis App' as a universal front-end for all mobile-first employee journeys.
ED - Corporate Centre
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We as a Bank remained ‘Dil Se Open’ through the COVID-19 crisis and supported the financial needs of our retail consumers and small business banking customers in their hour of need, serving them with compassion.
Ravi Narayanan
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Given the uncertainty in operating environment post the COVID pandemic, we continued with our core strategy in Retail to deepen relationships and leverage cross sell opportunities within our exiting customer base.
(President – Retail Lending and Payments
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Despite adverse macro conditions, we reported healthy performance,
which demonstrates the resilience of our operating model. This is the
outcome of our rigorous execution of GPS strategy.
13% 5 - year CAGR | 9% 
y-o-y
13% 5 - year CAGR | 9% y-o-y
15% 5 - year CAGR | 10% y-o-y
13% 5 - year CAGR | 20% y-o-y
