CHAIR'S MESSAGE
Catalysing Positive
Transformation

In alignment with our purpose statement, we announced a series of ESG-aligned commitments that we believe will contribute to India’s Sustainable Development Goals and commitments under the Paris Agreement. These commitments range across our core activities of banking and financing, risk management and operations, to human capital and CSR. We shall continue to communicate our performance on these commitments to our stakeholders.

Rakesh MakhijaChair

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LETTER FROM THE MD & CEO

LETTER FROM THE MD & CEO
Honouring our
Commitments

In addition to the pandemic, several other adverse macro-economic disruptions plagued the economy during the last two financial years. As a result of our GPS strategy, we were better equipped, and in fact, achieved accelerated growth momentum across various segments, gained market share in our focus segments and accomplished several all-time highs while improving key operating metrics.

Amitabh ChaudhryMD & CEO

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CHAIR'S MESSAGE

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LETTER FROM THE DMD

LETTER FROM THE DMD
Leveraging
Distinctiveness

Our ability to amalgamate the strengths of all businesses and our subsidiaries into a ‘One Axis’ approach has helped build an organisation-wide culture of resilience, ambition and determination as we endeavor to deliver excellence and cater to a myriad of stakeholders. Our digital-first approach and focus on reimagining customer journeys remain the foundational planks in our aspiration of building the bank of the future.

Rajiv AnandDeputy Managing Director

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LETTER FROM THE MD & CEO

As the world moves forward, putting the aftermath of the pandemic behind us, calls for building more resilient economies and communities have been gaining steady ground. This global shift in perception is translating into concrete actions as governments, corporations and civil society come together to build more inclusive and equitable systems.

Our Purpose
Statement

Banking that leads to a more inclusive and equitable economy, a thriving community and a healthier planet.

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CREATING LONG-TERM VALUE
Catalysing Growth
that Lasts
‘Putting Purpose First’ represents our continued commitment to conducting business that is aligned with our purpose — Banking for an equitable and inclusive economy, thriving community and a healthier planet.

~`12,255 CRORES

Green Corporate Lending Portfolio

1.87 MILLION

Women borrowers under Axis Sahyog

12,76,117

Total Active Accounts under PMJDY

80%

Growth in Asha Home Loans Book Size between
FY 2019-20 and FY 2021-22

US$ 200 MILLION

Programme Size for Capex Financing to Accelerate EV Ecosystem in India

780/900

BitSight Rating for our Cyber Security

ZERO

Customer Privacy Breach Complaints

DATA ARCHITECTURE 3.0

Future ready Initiative to Auto Underwrite the next 100 million Consumer

`15,765 CRORES

Value of Digital Channel Transactions

91%

Share of Digital Financial Transactions

24.6%

Overall Diversity Ratio

55

Training Hours per Employee

3,600+

Employees took part in the GIG-A Anywhere Programme

~12,000 EMPLOYEES

Continued to Work in the Hybrid Model

36,941 EMPLOYEES

Participated in 187 'Pause for Bias' Seminars, a self-Reflection Training Programme

15.86%

Increase in Overall Share of Women Borrowers

1.37 MILLION

Rural Women Participants in Financial Literacy and Health Awareness Programmes

1.03 MILLION

Households Across 12,436 Villages Reached Through ABF’s Mission 2 Million

0.11 MILLION

Participants Impacted under ABF’s Sustainable Livelihoods Programme

100%

Powered by Renewable Energy- Axis House, Mumbai, MIDC, Andheri, The Ruby, Dadar

13,970 GJ

Electricity Sourced from Renewable Energy Avoiding ~3,066 tCO2e of Carbon Emissions

1.91 tCO2e PER FTE

Indirect- GHG Emission Intensity

0.16 tCO2 PER FTE

Direct- GHG Emission Intensity

PLATINUM CERTIFICATION

To Axis House Mumbai

FOSTERING STRONG CORPORATE GOVERNANCE
Bringing Responsible Banking to the Fore
Our strong corporate governance framework forms the bedrock of our successful value-creation strategies. We have stringent policies, systems, protocols and reporting mechanisms to ensure that we adhere to the highest standards of ethical-business practices. We imbibe transparency into our operations to foster the trust of our stakeholders and take significant strides to enhance their awareness on the security, ethics and best practices implemented by us.
  • Code of Conduct
  • Whistle Blower Policy and Vigil Mechanism
  • Vigilance, Anti-Bribery and Anti-Corruption
  • Tax Strategy
  • Fraud Detection and Mitigation
  • Information Technology and Cyber Security
  • Customer Privacy and Data Security
  • Product Responsibility
  • Ensuring Business Continuity
  • Human Rights
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REALISING OUR ESG STRATEGY
Putting ESG at Our Core
We are consistently working towards institutionalising our ESG-focused leadership and governance. We have strengthened our decision-making process through the ESG lens and swiftly enabled their translation into impactful action on ground.
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Our ESG strategy is strongly aligned with our Growth Profitability
Sustainability (GPS) strategy.

GPS STRATEGY
One Axis

Growth

Continue to grow deposits, payments, advances, and our subsidiaries to reach leadership positions across our businesses

Profitability

Optimise business mix, improve operating efficiency, sweat existing infrastructure and reduce credit cost below long-term average

Sustainability

Work towards driving execution excellence, continue to strengthen risk management, build a compliance culture and strengthen the core (Technology, Operations and Process Excellence)

Sustained, consistent financial outperformance
Deliver world class customer experience
Build India's most profitable Bharat banking franchise

Customer Centricity

Ethics

Transparency

Teamwork

Ownership

STAKEHOLDER ENGAGEMENT AND MATERIALITY ASSESSMENT
Fostering Impactful
Dialogues
Our purpose is meaningless without the active participation of our stakeholders in the course of its realisation. We continue to engage with them to account for their needs, expectations and aspirations, taking care to uphold them in all our decision-making.

Shareholders & Investors

Customers

Senior Management

Sustainability

Employees

Regulatory Authorities

Community & Ngo's

Industry & Peers

Vendors and Service Providers

Media

Academia

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Determination and Prioritisation of Material topics
The Stakeholder Engagement and Materiality Assessment exercise was previously conducted by us in FY 2017-18. We have revisited the process in FY 2021-22 to identify and account for externalities and internal developments that have taken place over a period of time.
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KEY MATERIAL TOPICS

As the uptake of anywhere - banking and digital channels rise, the risks of fraudulent transactions have grown manifold. We have a process of monitoring customer transactions through a combination of valuethresholds, velocity-checks and real-time decline of transactions to help mitigate the fraud risk.

Maintaining the privacy of millions of our customers with the highest standards of data security are material issues of the top priority for us. We continually invest in upgrading our core systems for better scalability, stability and enhanced security. Our systems are further bolstered by a variety of internal audits as well as external certifications.

Transparency, accountability and disclosures are a critical aspect of good governance practices, allowing key stakeholders, especially investors and regulators, to get a complete picture of our performance and value creation. Axis Bank was recognised as the national winner in ‘Transparency’ and ‘Leadership in Social Impact’ at the ESG India Leadership Awards in 2021. We publish a Sustainability Report annually which contains disclosures on our ESG strategy, commitments, our performance and initiatives.

We are committed to achieving and adhering to the highest standards of corporate governance. Compliance to applicable regulatory requirements is a non-negotiable imperative at the Bank. The Code of Conduct defines the standards expected of all employees to ensure that the right decisions are taken while performing their roles and responsibilities.

We are committed to delivering the greatest levels of customer-experience and satisfaction to our user base, and have put in place the requisite frameworks and measurements to gauge customer satisfaction across key journeys, touch points and business lines.
DRIVING POSITIVE FINANCING
Lending a Hand for a
Better World
As a bank, we can play an important role in influencing and driving positive economic and societal impact. It is our fundamental priority to support India’s transition to a more inclusive and sustainable economy that harbours positive environmental and social outcomes, especially through our lending portfolio. Our diverse range of financial products and services reach out and cater to millions of customers in hitherto unbanked and under banked sections of the population, making way for financial inclusion and literacy in society.
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LEVERAGING DIGITAL LEADERSHIP
Ushering in an Era of Tech-led Banking
We have always focused on identifying opportunities to capitalise innovation for implementing industry leading systems. Enhancing user-experience, reach and efficacy is of utmost priority for us and we are leveraging next-gen technologies to realise our goals. We are committed to building operational architecture that accelerates delivery and caters to our ever-expanding, diverse customer base. We will continue to invest heavily in developing capabilities and introducing re-imagined customer journeys via improved digital adoption.
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STRENGTHENING HUMAN CAPITAL
Nurturing a Thriving Workforce
We believe that an organisation is as good as its people. For us, our employees are the backbone of our success story and we take all necessary measures to consistently elevate their experience at the workplace. We have a vision to make Axis Bank a melting pot of talent, and we always strive to create an environment that is fair, safe, inclusive, and diverse. We remain committed to investing in our people, presenting them with the best of opportunities to grow, both personally and professionally.
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BUILDING RESILIENT COMMUNITIES
Strengthening Communities for a Prosperous India
As a large-scale financial institution, we have a responsibility of bringing about meaningful change within the different layers of society. We curate impactful initiatives that help inculcate resilience within communities by enhancing their knowledge, livelihoods and way of life. We work with people from diverse socio-economic backgrounds, across rural and urban India, and contribute significantly to the nation-building and equitable progress of our country.
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COMMITTING TO OPERATIONAL EXCELLENCE
Choosing green. Creating impact.
Our physical presence and outreach extends to the farthest corners of the country. With such wide-scale operations, we are aware of the impact we have on the environment and hence take all necessary measures for the responsible consumption of resources. We continue to invest in best-in-class technologies to optimise our operations, minimise our ecological impact and cut down on our overall carbon footprint.
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