Interest rates and Schedule of charges**
Effective ROI | 10.49% + onwards |
Repayment instruction / Instrument return charges | Rs.339/- per instance of dishonor of cheque /SI/ECS/NACH debit instruction + GST as applicable |
Swap charges (Cheque/Instrument) | Rs.500/- per instance + GST as applicable |
Penal Charges | Financial Default*: 8 % p.a. above applicable interest rate on the overdue amount (subject to the aggregate not exceeding 24% per instance) + GST as applicable. There shall be no capitalisation of Penal Charges. *Financial Default includes all types of payment or financial defaults/irregularities with respect to your Loan Account. |
Duplicate statement issuance charges | Rs.250/- per instance per set + GST as applicable. |
Duplicate Amortization schedule issuance charges | Rs.250/- per instance per set + GST as applicable. |
Credit Information Companies (CICs) Report Issuance Charges | Rs. 50/- per instance per set + GST as applicable. |
Stamp Duty Charges | As per Stamp Duty Act |
Foreclosure Charges | 3%* of principal outstanding + GST as applicable. |
Processing fee charges | up to 2% of the loan amount + GST as applicable |
**(Subject to change as per Bank’s discretion from time to time)
Understand how APR is calculated here
Axis Bank Limited (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and
using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. Click here to view detailed privacy policy, online privacy policy and cookie policy of
the Bank.
Axis Bank has now tied up with multiple entities referred to hereafter as Sourcing Partners / Lending Service Provider (LSP) to extend the digital personal loan offering to its customers. Now you can apply to Axis Bank personal loan from
your preferred platform which include websites or mobile applications. If you have availed a personal loan via any of our esteemed partners, please click here to know more.
View their details below:
Sourcing Partner / LSP | Product Details | Customer Care and Grievance Redressal Officer details | Privacy policy |
---|
GC Web Ventures Private Limited (IndiaLends)* | Discontinued Digital sourcing of New Customers
| -
| -
|
Airtel Digital Limited |
|
|
|
Scapic Innovations Private Limited | | |
|
Flipkart Advanz Private Limited* | Discontinued Digital sourcing of New Customers | - | - |
Paisabazaar* | Discontinued Digital sourcing of New Customers | - | - |
Bajaj Finserv Direct Limited* | Discontinued Digital sourcing of New Customers | - | - |
RattanIndia* | Discontinued Digital sourcing of New Customers | - | - |
Wishfin* | Discontinued Digital sourcing of New Customers
| - | - |
Credilio* | Discontinued Digital sourcing of New Customers
| - | - |
Akiko* | Discontinued Digital sourcing of New Customers
| - | - |
Freecharge* | Discontinued Digital sourcing of New Customers | - | - |
*We have currently discontinued sourcing from these partners. For any service related queries please reach out to Axis Bank directly.
Partnership Personal Loan Self Service Portal : Please click here to access Self Service Portal and manage your loans conveniently and securely through following services:
1. Make repayment : Please click here to repay
your pending EMI and other overdue.
2. Change repayment account: Please click here to
change your EMI repayment account.
3. Download Loan documents: Please click here to
view and download loan documents, such as Statement of account (SOA), Repayment schedule (RPS)
4. Track loan application : Know your loan application status and what to do next.
Grievance redressal mechanism
Customers can reach us to voice their concerns or complaints following the below matrix
LEVEL 1
Queries, Request or Complaint Redressal
LEVEL 2
Write to the Nodal Officer
Please keep your Service Request Number handy.
LEVEL 3
Write to the Principal Nodal Officer
Note
- If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions Click here for Complaint Management System.
Click here to read the Banking Ombudsman Scheme 2006. to read the RBI - Integrated Ombudsman Scheme,
2021.
- Click here to download the notice regarding use of unacceptable language to download the notice regarding use of unacceptable language.
- Click here for Bank's Grievance Redressal Policy Resolution timeframe
of complaints is governed as per the Bank's Grievance Redressal Policy
- Click here to view the guidelines followed by Axis Bank while handling customer complaints. to view the guidelines followed by Axis Bank while handling customer complaints.
- Click here to know the TAT for requests to know the TAT for requests.
- Click here to know the roles and responsibilities of the PNO to know the roles and responsibilities of the PNO.
- Click here for RBI Sachet Portal for RBI Sachet Portal
Contact details:
Grievance Redressal Officer designated specifically to deal with digital lending/ FinTech related complaints/ issues
Name: Mr. Ashish Rajput
Designation: Senior Manager
Address: "Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708
Contact no: 08061865200
Principal Nodal Officer
Name: Ms. Deepti Radkar
Designation: Senior Vice President - II
Address: Axis Bank Limited, Axis House, 7th Floor, Wadia International Center, P.B. Marg, Worli, Mumbai, Maharashtra, 400025
Contact timings of the principal nodal officers:
Contact no: 08061865098
Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays)