KMRL Axis Bank ‘Kochi1’ Card - Balance Management
The KMRL Axis Bank ‘Kochi1’ Card balances can be described as follows:
- Total Balance – The total money loaded on to your Card after deduction of any fees and charges applicable.
- Card Balance – The balance kept aside for your tap and pay transactions at the Metro gates. Current Card balance limit has been set to Rs.2000 to comply with RBI regulations allowing offline transactions of only up to Rs.2000 in a transaction.
- e-Balance – The balance available over the above the Card balance kept aside for your ticketing at the metro gates. e-Balance = Total Balance – Card Balance
Reason for bifurcation of Total Balance:
- Card Balance – to ensure only a limited amount is available on your Card for offline balances. This is to secure the remaining amount in your Total balance and limit the exposure to any fraudulent transactions in case the Card is lost
- E-Balance – to allow you to use your money even when the card is not present, for eg: for online shopping to make payments for the QR ticket on the Kochi1 App
Where can you use your Money?
| Purchase Pointh | Maximum Balance Usable |
|---|---|
| Metro Gates - Ticketing | Card Bala1nce |
| Merchant outlets | Total Balance |
| Kochi1 App – QR ticket | e-Balance |
| Online Purchases | e-Balance |
How can you reload your Balances?
1. When you reload your Card at the counter at Metro stations (card dipped inside the machine)
- Total Balance – Gets updated with the amount reloaded (minus fees & charges)
- Card Balance – Gets updated up to the limit (i.e. Rs. 2000). Any additional amount will be available as e-Balance
- E-Balance – Gets updated with any amount above Rs. 2000 in Card balance
2. When you reload your Card through the Web Portal
- Total Balance – Gets updated with the amount reloaded (minus fees & charges)
- Card Balance – Gets updated after a Balance Update is done at the Metro Stations
- E-Balance – Gets updated with the amount reloaded (minus fees & charges)
3. When you reload your Card through the Kochi1 Mobile App
- Total Balance – Gets updated with the amount reloaded (minus fees & charges)
- Card Balance – Gets updated after a Balance Update is done at the Metro Stations
- E-Balance – Gets updated with the amount reloaded (minus fees & charges)