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BHIM Axis Pay is a UPI App with which you can send or receive money securely & instantly with your UPI ID

UPI Issues Troubleshooting

Registration and Transaction Failure Troubleshooting for Axis Bank customers

Registration Failure Issues-Troubleshooting
If you are getting errors such as "Account not Found", "Account does not exist", "Mobile number not linked", "Unable to register" etc. while registering or adding account to any UPI Apps - follow the mentioned steps
Make sure the App is updated to latest version
Please use registered mobile data network and turn off Wi-Fi while registration. Also, ensure SIM has proper Data and SMS plan
Ensure you are using the mobile number registered with the Bank
Ensure you have an Active debit card linked with your account
Ensure registered mobile number is not linked with multiple customer ids(except Sole Proprietor account). In case multiple customer ids are there, get the mobile number mapped with single customer id
Joint account holders, Trust, Corporates, Minor, Private limited, Partnership, HUF, Non-Resident External(NRE), Non-Resident Ordinary(NRO) having overseas Registered mobile number other than following 12 countries( Singapore, Australia, Canada, Hong Kong, Oman, Qatar, USA, Saudi Arabia, UAE, United Kingdom, France, Malaysia), Foreign nationals holding Short term NRO accounts, PIS(Portfolio investment scheme), PMS(Portfolio management scheme) accounts, all current account (excluding Individual current and Sole Proprietor account) are not eligible for registration on UPI
If still facing issue, Clear the app data and try to register again
Transaction Failure Issues-Troubleshooting
If you are getting errors such as "Account Blocked/frozen", "PIN tries exceeded", "Limit exceeded" etc. while performing a UPI transaction through any App-follow the mentioned steps
Make sure the App is updated to latest version
Ensure proper network connection and mobile data in SIM
Reset UPI PIN and then try
If still facing issue, clear the app data and re-register again/remove account and add again, then try
Please note: The overall transaction limit for debit fund transfers/P2P(Person to Person) through UPI within 24 hrs is INR 1,00,000/- (Rupees One lakh) including all linked accounts in BHIM Axis Pay. Also, number of P2P debit transactions allowed within 24 hrs is 20. New UPI users or users who have changed their device/Sim card can transact only upto INR 5,000/- within 24 hrs from registration (applicable for Android users and other OS). For iOS users, new user limit will be applicable for three consecutive days i.e. 72 hrs from registration with INR 5,000/- limit for 24 hrs each.
Credits in NRE accounts are allowed from other NRE accounts only. Transactions are restricted from Axis Savings account to Axis NRO/NRE savings accounts or vice versa,  Axis Current account to Axis NRO/NRE savings accounts or vice versa
If still facing issue, remove the account from UPI app and then add again with registered mobile data, then retry for transaction

For further assistance/help, you can reach out to our customer care executive through number 1-860-419-5555

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